• Web.com

Web.com

Corporate Values

Overview

Web.com has a rating of 3.47 stars from 3,278 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Web.com most frequently mention customer service, great experience, and new business. Web.com ranks 2nd among Website Design sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 48.8%
Positive
562
Neutral
166
Negative
423
22
See all photos

What reviewers want you to know

Positive highlights

  • Relatively easy to use and friendly customer service.
  • After another vendor posted my original web site the "Secure Alert" message appeared on the website.

Critical highlights

  • I am trying to put in a new credit card number and it is rejected every time.
  • I purchased google workspace when registering my domain names and have not yet been able to use it due to an error.
How would you rate Web.com?
Business's Favorite Review

“Customer service is awesome”

Brandy E.
10/11/22

Customer service is awesome. Love the templates provided and how easy it is to create a wesbite.

See full review
Top Positive Review

“I know nothing about setting up a website but web.com...”

Kathleen H.
1/15/24

I know nothing about setting up a website but web.com has it simplified enough that the average basic educated human could do it. So far so good and affordable.

Reviews (3,278)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (288) credit card (63) domain name (49) web site (78) web page (34) customer support (34) tech support (22)
Thumbnail of user kathleenh1925
1 review
0 helpful votes
January 15th, 2024
Verified purchase

I know nothing about setting up a website but web.com has it simplified enough that the average basic educated human could do it. So far so good and affordable.

Reason I chose this business:

Affordability

Thumbnail of user jimb3020
1 review
0 helpful votes
April 14th, 2024
Verified purchase

Phone assistance was good. It took a while but that was on me. Had difficulty getting Filezilla to work but the agent was helpful. He sent me a screenshot of what I should see but wasn't. I had a corrupted download of Filezilla, after reload of a new copy, it worked fine. He was patient as we worked through it. All looks good now.

Reason I chose this business:

Previous host had little / no support and wanted to increase my price to give that support... Web.com improved service / support.

Thumbnail of user sherwing9
1 review
0 helpful votes
April 14th, 2023
Verified purchase

Very easy to use. Love templates and other added features and that I can even get my domain in same place.

Reason I chose this business:

Special promo with domain

Thumbnail of user hughm233
1 review
0 helpful votes
November 1st, 2023
Verified purchase

The best web provider I've ever worked with. They have helped me develop two websites. Great DYI web builder. Superior customer service! They are always there when you need them.

Superior!!!

Service
Thumbnail of user adamsa24
1 review
0 helpful votes
March 30th, 2023
Verified purchase

SEO rep was extremely helpful, patient and easily understood. Unlike a two hour ordeal the day before with a group in which there was a communication barrier, unbelievable noise in background and had no idea how to solve my issue.

Thumbnail of user patm1156
2 reviews
0 helpful votes
September 21st, 2023
Verified purchase

So far so good. Great knowledgeable staff

Reason I chose this business:

I used them in the past

Thumbnail of user territ366
1 review
0 helpful votes
April 10th, 2023
Verified purchase

I am finding web.com BY FAR the easiest site for me to set up my new store. I am loving it!

Reason I chose this business:

To finish setting up my store in order to publish.

Thumbnail of user lauriel457
1 review
0 helpful votes
February 26th, 2023
Verified purchase

Building got easier and easier. I wish they had spell check

Reason I chose this business:

I needed to build a site and didn't want to pay someone.

Thumbnail of user michaels11675
1 review
0 helpful votes
September 19th, 2023
Verified purchase

Web.com increased the loading time for my images, without sacrificing quality.
They did a great job. I would recommend Web.com

Thumbnail of user kimberlyw2460
1 review
0 helpful votes
February 20th, 2024
Verified purchase

Its fairly easy to use some things can be confusing but that's normal. Most importantly is affordable

Reason I chose this business:

I wanted to give it a shot

Thumbnail of user juliew1519
1 review
0 helpful votes
March 15th, 2023
Verified purchase

Still need someone to reach out to me today regarding all that we were working on in our package - thanks,

Thumbnail of user montgomerym18
1 review
0 helpful votes
August 7th, 2022

Thank you! My gratitude hopefully is known. The hard work everyone has done is much appreciated. Enjoy your day.

Service
Value
Quality
Thumbnail of user erinnh1
Reputation T. – Web.com Rep

Hi Montgomery,

Thank you for your kind review!

DJ
Customer Advocate at Web.com

Thumbnail of user irinac38
2 reviews
0 helpful votes
November 17th, 2022
Verified purchase

Helpful. Very patient. Helped with all my questions. Happy I got this girl as the person to help me. Thank you

Thumbnail of user erinnh1
Reputation T. – Web.com Rep

Hi Irina,

Thank you for your review!

DJ
Customer Advocate at Web.com

Thumbnail of user andrews2893
1 review
1 helpful vote
March 10th, 2023
Verified purchase

All issues I've had were fixed within a timely manner, and they helped me through the problems at hand. Will definitely be recommending this service to others I know.

Thumbnail of user garyf839
1 review
0 helpful votes
November 16th, 2022
Verified purchase

Frist class professional. Extremely knowledgeable, pleasant, who's willing to go the extra mile to accomplish my needs, desired expectations and goals.

I would ask, may I work with him only moving forward? I'm picky and he is the 'it' factor. Take care of this man as he more than represents Web.com but yet a human being with outstanding character and integrity.

Thumbnail of user erinnh1
Reputation T. – Web.com Rep

Hey Gary,

Thank you for your review on Dave.

DJ
Customer Advocate at Web.com

Thumbnail of user fabianj23
1 review
0 helpful votes
April 12th, 2023
Verified purchase

The service was excellent. Jessica was great. Looking forward to working with Web.com to build my website. Thank you!

Thumbnail of user jilh2
1 review
0 helpful votes
October 21st, 2022
Verified purchase

You Customer Support Representative, Lady, was very helpful. I was unable to log in through Web.com and she gave me an alternative URL myaccount.Web.com, which recognized my sign in. Lady also answered questions I had about my DNS Records and NameServers. She was very helpful in explaining what these are.

Thumbnail of user erinnh1
Reputation T. – Web.com Rep

Hey Jil,

Thank you for your review on our customer service!

DJ
Customer Advocate at Web.com

Thumbnail of user josephk1619
1 review
0 helpful votes
November 28th, 2022
Verified purchase

Excellent. She was patient and consistent with walking me through the SSL process.

Thumbnail of user erinnh1
Reputation T. – Web.com Rep

Hey Joseph,

Thank you for your kind review!

DJ
Customer Advocate at Web.com

Thumbnail of user lindar2980
1 review
0 helpful votes
January 1st, 2023
Verified purchase

This company has the best customer service. If I can't load pictures they request that I email it to them and they handle it for me. I have use this company when it was Yodle and I'm still happy with my website. I build most of it myself but there is always someone to help me out if I mess up. Thank you Web.com

Always helpful and will get back with me.

Reason I chose this business:

I declined to continue with Wix when they went from 49.00 a year to $160. I found Yodel.

Service
Thumbnail of user erinnh1
Reputation T. – Web.com Rep

Hi Linda,

Thank you for your awesome review!

DJ
Customer Advocate at Web.com

Thumbnail of user leed578
1 review
0 helpful votes
December 7th, 2023
Verified purchase

User friendly with many great features. Keep it simple, make it elegant, create drama. Whatever your preference, web.com provides the tools, and if you choose not to be the one to create the website/blog, they have web designers. Checkout the great packages available. Yup! I'm just a customer.

Thumbnail of user tarika23
1 review
0 helpful votes
December 20th, 2022
Verified purchase

Way easier than Wix! I have no website design skills, so thanks for making this feasible, intuitive, and almost too easy!

Reason I chose this business:

Highly rated when I searched "website design sites for beginners..

Thumbnail of user erinnh1
Reputation T. – Web.com Rep

Hi Tarik,

Thank you for your awesome review!

DJ
Customer Advocate at Web.com

Thumbnail of user sabrinar276
1 review
0 helpful votes
December 28th, 2023
Verified purchase

Great way to map out myideas and be able to personalize as well. Thank you for your services.

Reason I chose this business:

I was able to subscribe at a good rate for a wonderful price.

Thumbnail of user andreal1140
1 review
0 helpful votes
August 12th, 2023
Verified purchase

Support is amazing your agents that assist on it are just beautiful. I big thank you for all the H E L P

Reason I chose this business:

I started with Weebly way back and haven't built a website for a while so returned only to find all the changes which are terrific, loving it.

Service
Thumbnail of user lindat2544
1 review
0 helpful votes
October 18th, 2023
Verified purchase

While I ultimately chose to go with a different company, I want to commend Web.com for their helpfulness in canceling my website services. Their professionalism and willingness to assist in the cancellation process were greatly appreciated. Though I didn't proceed with their services, their customer service during this phase left a positive impression.

My customer service experience with Web.com was exemplary. Despite my decision to opt for services with another company, the support I received during the cancellation process was outstanding. The Web.com team was responsive, efficient, and highly professional. They guided me through the cancellation steps, addressing all my concerns and questions promptly. Their customer service exemplified a commitment to client satisfaction, even in a situation where I was discontinuing their services. This level of service undoubtedly left a positive impression on me.

Service
Thumbnail of user malcolmj70
1 review
0 helpful votes
December 3rd, 2022
Verified purchase
Thumbnail of user erinnh1
Reputation T. – Web.com Rep

Hey Malcolm,

We agree! Thank you for your review!

DJ
Customer Advocate at Web.com

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Gain trust and grow your business with customer reviews.

From the business

Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence.

Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences.

The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world.

Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions.

Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.

Business History

Web.com provides a full range of Internet services to small businesses to help them compete and succeed online. Web.com is a one-stop-shop meeting the needs of small businesses anywhere along their lifecycle with affordable, subscription-based solutions including domains, hosting, website design and management, search engine optimization, online marketing campaigns, local sales leads, social media, mobile products, and eCommerce solutions.

Web.com is a brand in the Newfold Digital portfolio, that was founded in 1999.

Company Representative

Thumbnail of user erinnh1
Reputation T.
Typically does not respond to reviews

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