• Web.com

Web.com

Corporate Values

Overview

Web.com has a rating of 3.47 stars from 3,265 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Web.com most frequently mention customer service, great experience, and new business. Web.com ranks 2nd among Website Design sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 48.9%
Positive
575
Neutral
171
Negative
429
22
See all photos

What reviewers want you to know

Positive highlights

  • They help guide and ensure that there is always great customer service when needed.
  • I feel I would have missed a great deal of items that were addressed by her helping me build my web page.

Critical highlights

  • My error, I received a new credit card due to fraud on my credit card and forgot to call them to update.
  • No revenue increase that can be connected to the web site expense
How would you rate Web.com?
Business's Favorite Review

“Customer service is awesome”

Brandy E.
10/11/22

Customer service is awesome. Love the templates provided and how easy it is to create a wesbite.

See full review
Top Positive Review

“I know nothing about setting up a website but web.com...”

Kathleen H.
1/15/24

I know nothing about setting up a website but web.com has it simplified enough that the average basic educated human could do it. So far so good and affordable.

Reviews (3,265)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (286) credit card (63) web site (78) domain name (49) web page (34) tech support (22) customer support (34)
Thumbnail of user terria311
1 review
0 helpful votes
April 7th, 2024
Verified purchase

Tech support is awesome. I feel I've been able to create a nice site. However I wish I had not paid for the quick start site because I could have done it my self.
The work at my registrar site is the hardest part.

Reason I chose this business:

Research, my old hosting company which I was with for 22 years is going out of business.

Thumbnail of user carolh2740
1 review
0 helpful votes
March 7th, 2024
Verified purchase

The ability to navigate and customize the website is somewhat challenging. There are sizing and fonts that I would prefer to have ability to get/do that I cannot. Also, the font colors are limited. Otherwise, I like the templates and ease of publishing.

Reason I chose this business:

It was provided through my Zenbusiness purchase but, I would utilize it again independently.

Thumbnail of user garys3024
1 review
0 helpful votes
October 9th, 2023
Verified purchase

I need to separate my services into two tabs so they can be seen, but I dont know how

Thumbnail of user joshc595
1 review
0 helpful votes
October 10th, 2023
Verified purchase

The minimum I've researched was $350 to get a site up and running. That was via someone I knew personally. Web.com gave me an option to build a website at an affordable cost. As a start-up, every dollar counts.

Now, with that said, building the site isn't as intuitive as it may seem. Especially when it comes to resizing original pics/ logos. Also, the server kept dropping of line during the initial setup. However for the cost I'm still pleased with the value proposition.

They are usually able to at least acknowledge the issue, even if they can't resolve it at the time.

Reason I chose this business:

I was referred by an affiliate, Homestead.com

Service
Thumbnail of user rhondam934
1 review
0 helpful votes
October 25th, 2023
Verified purchase

Some areas of looking at and updating information on my website confuse me. A introduction tutorial video might help. A few minutes to show how to use some features.

Reason I chose this business:

I like the beginning to sign up easily and get started.

Thumbnail of user benett7kat
3 reviews
0 helpful votes
February 13th, 2023

I'm grateful to Web.com for setting up my website. If I had any difficulties, I immediately turned to specialists and they helped me. Thanks to them my site works well. Images load without problems and all buttons are active, I had problems with this before, but Web.com helped me figure it out.

Thumbnail of user terrencek54
2 reviews
0 helpful votes
January 27th, 2024
Verified purchase

The site builder is a little bit clunky and offers very limited functionality as far as where we are allowed to place certain blocks on the page.

Reason I chose this business:

They had the best combination of things that I needed for the price point, and I hate GoDaddy.com because they're overrated.

Thumbnail of user abdullaha833
1 review
0 helpful votes
March 7th, 2024
Verified purchase
Thumbnail of user augustf24
1 review
0 helpful votes
July 23rd, 2023
Verified purchase

So far so good! Wish the blocs were easier to manipulate

Thumbnail of user cristianr87
1 review
0 helpful votes
November 22nd, 2022
Verified purchase
Thumbnail of user erinnh1
Reputation T. – Web.com Rep

HI Cristian,

Thank you for your review!

DJ
Customer Advocate at Web.com

Thumbnail of user callies19
1 review
0 helpful votes
November 28th, 2018

It is an online web design company that is a Google partner and the person I spoke with was Steven Haring and he did a wonderful job talking me through what I needed to do with my website without being all about the money. Very informative and will help me get more leads in my industry of work.

Thumbnail of user lindas1080
Linda S. – Web.com Rep

Callie S., thank you for your kind review; we are happy to pass along your comments to the team here at Web.com Corporate Headquarters! If you have any additional questions or if you need anything further, please give us a call. We're always happy to help!^LS

Thumbnail of user justinc1144
1 review
0 helpful votes
July 23rd, 2023
Verified purchase

Not intuitive for an extreme novice. Still having trouble with pictures zooming in to close after I put them on the site. Your customer service has been incredible in helping me get set up. If not for your customer service then my rating would have been 2 stars...but I'm learning the system now. It's not perfect, but it works pretty well.

Reason I chose this business:

Honestly...it was the least expensive option compared to Wix/Squarespace.

Thumbnail of user joem271
1 review
0 helpful votes
August 7th, 2017

In July I worked with Rachael P during the interview process of determining whether or not we needed a new website. She took the time to explain everything I had questions about my existing website to not sell me anything I didn't need. It was a breathe of fresh air to have a customer service consultant take the time to do this.
It was much appreciate, and for that reason will keep Web.com in mind!

Thumbnail of user peterv914
1 review
0 helpful votes
November 23rd, 2022
Verified purchase
Thumbnail of user erinnh1
Reputation T. – Web.com Rep

Hey Peter,

Thank you for your review!

DJ
Customer Advocate at Web.com

Thumbnail of user lloydh155
1 review
0 helpful votes
July 13th, 2023
Verified purchase

I love it. I am just more concerned about the total monthly bill to have my site hosted and actually running online.

Reason I chose this business:

You guys seem like the easiest site to build a good looking site

Thumbnail of user rahsaanh
1 review
0 helpful votes
December 21st, 2022
Verified purchase
Thumbnail of user erinnh1
Reputation T. – Web.com Rep

Hi Rahsaan,

Thank you for your kind review!

DJ
Customer Advocate at Web.com

Thumbnail of user emilyj648
1 review
0 helpful votes
December 17th, 2022
Verified purchase

Overall great. Some issues with how the website presents in editor mode not aligning with how it will be published (not able to click blog post links, some visuals not showing correctly).

Thumbnail of user erinnh1
Reputation T. – Web.com Rep

HI Emily,

Thank you for your feedback!

DJ
Customer Advocate at Web.com

Thumbnail of user nancyw2058
1 review
0 helpful votes
November 18th, 2022
Verified purchase

I'm 75 and never thought I'd be setting up a website for my artwork or involved in mission work for that matter. If it weren't for the step by step process on your site and the excellent help of one your counselors, Ike, I don't know that I could have done it without paying extra to have you do it for me.

Reason I chose this business:

Internet search.

Thumbnail of user erinnh1
Reputation T. – Web.com Rep

Hi Nancy,

Thank you for your kind review!

DJ
Customer Advocate at Web.com

Thumbnail of user safiyaf
1 review
0 helpful votes
April 16th, 2023
Verified purchase

Good! The customer service is what they say it is!

Thumbnail of user timb1625
1 review
0 helpful votes
August 24th, 2023
Verified purchase

Started Building a new website - a couple of false starts at our end but seems good so far - will update once we have published

Reason I chose this business:

Price seems good and good reviews

Thumbnail of user michaelo2128
1 review
0 helpful votes
April 16th, 2023
Verified purchase
Reason I chose this business:

Good template.easy to us

Thumbnail of user joshuao223
1 review
0 helpful votes
January 15th, 2023
Verified purchase
Reason I chose this business:

Work on my site

Thumbnail of user erinnh1
Reputation T. – Web.com Rep

Hi Joshua,

Thank you for the kind review!

Marissa
Customer Advocate at Web.com

Thumbnail of user marcuss62
1 review
2 helpful votes
January 5th, 2018

Web.com / Leadstream is a pretty good source for generating leads for your type of business. These leads actually turn in to paying customers for your company services or products! The more you work with them on the lead quality, the more accurate the leads become. This will move you closer to your ideal customer audience. As well as increasing your conversion rate!

Thumbnail of user princessg27
1 review
0 helpful votes
December 10th, 2023
Verified purchase

I'm excited to come back and use Web.com again. Great platform. However, The Automatic payments started without consent.

Service
Thumbnail of user josephd2034
1 review
0 helpful votes
October 16th, 2022
Verified purchase

Once you've set up your website, it would be easier to go straight to it for editing instead of having to click through a half a dozen steps. The platform is fairly easy to learn how to use to a certain degree, although I am sure there are better ways to construct my website than how I did it.
I found using web.com easier than Square and Wix. It is user friendly about the same as Squarespace. I trialed all three of these platforms. If I didn't sign up with web.com, I would have gone with Squarespace. The initial chat I had with one of the operators was very helpful and probably convinced me to go with web.com. I have found that websites that provide the chat feature tend to get my business since all doubts can be resolved on the spot.

Reason I chose this business:

I was offered a good deal for using the platform. I have not yet used the eCommerce part of web.com, but plan to in the future. It seems more like a platform geared for setting up an online store and selling products than just having an online presence.

Thumbnail of user erinnh1
Reputation T. – Web.com Rep

Hi Joseph,

Thank you for choosing Web.com!

DJ
Customer Advocate at Web.com

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From the business

Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence.

Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences.

The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world.

Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions.

Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.

Business History

Web.com provides a full range of Internet services to small businesses to help them compete and succeed online. Web.com is a one-stop-shop meeting the needs of small businesses anywhere along their lifecycle with affordable, subscription-based solutions including domains, hosting, website design and management, search engine optimization, online marketing campaigns, local sales leads, social media, mobile products, and eCommerce solutions.

Web.com is a brand in the Newfold Digital portfolio, that was founded in 1999.

Company Representative

Thumbnail of user erinnh1
Reputation T.
Typically does not respond to reviews

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