Web.com

I received a good price from them for my website, and now I know why. I had an issue getting my site registered with Google's search engine. I called web.com's tech support for help and was told if I wanted to register my website with any search engines I would have to but another service from them at a monthly cost MUCH higher then the website. So basically they sold me a car with no engine. If I were you, I'd find a reputable company to do business with. Unfortunately I paid 2 years in advance for a website I can't do anything with. It's sad that the law let's companies get away with ripping people off.

You have gone Live with my new Web Site on Monday March 11. I have not been able to access email since then and have been calling since then to get this fix. All my documents and contacts are on my email. I have to sign and send contacts out March *******@1pm for tenders and I cant get in to emails and no one is helping or taking this Seriously. I'm at risk to lose Hundreds of Thousands of Dollars. Not Happy With the sense of Urgency on your part

I am constantly waiting for extended periods of time to speak to a customer service representative. If I move away from the chat for 60 seconds, then I get cut off. The reason I joined web.com was because they rated so highly on customer service but I am consistently getting terrible service. I don't know if this is because I am in a different time zone in Australia but I'm finding The experience to be extremely frustrating and disappointing and would love a refund on my two months subscription so far

Horrible service! They deleted my website and email even after I told them I was moving domains first. They did this out of pure spite because I was leaving and it is unethical business practices. web.com is making the transfer of my domains take longer as well. If I do not get these web domains transferred to my new account at bluehost by tomorrow, I am calling my attorney.

This site was literally created by junior devs. Theres absolutely no multifunctional properties or videos online about it. All the references are horrible in the help section along with the customer service. I would never make a website for myself on this site. Thankfullly I'm a dev for someone else. Get the framework right and then work down from there

Bought website design service full package and haven't been able to post live. Customer service continuously tells me 48 hours. It's been 1.5 months. I regret web.com. I lost business because of the service and will not recommend it

This has been the worst experience and I am canceling my service. I only get a response from your staff once I have decided not to renew my service with your company. Everyone who needs a website can not afford the enormous fees that you want to charge to build the site and opt for the more affordable one, but that does not mean that we should not be entitled to great customer service!

I had two domains transferred over, when I initially signed up I was never told any stipulations on transferring a domain. It was only when Web.com couldn't transfer them correctly I was told about a waiting period that was never mentioned in our initial conversation. I am not pleased at all that my account was charged several times for the same thing and it seems that no matter whom I talk to no one understands.

BEWARE! There's no way to cancel your account through your online profile, or remove payment information. I tried to cancel through the chat online and confirm all my account info only to be told I had to call the loyalty team during call hours to stop payment for a service I don't use. Stay away at all costs! Wasted quite a bit of money due to this inconvenience. Great way to make money, terrible way to do business and build trust. Would never consider doing business with them again and warn everyone I know not to use them.

So far the website I had them create costs about 2800. 5 pages and one supposedly e-commerce page to sell items. That page is pathetic. Not one proper listing. The big problem is their email is not sending me mail to my iCloud address they just said it was my problem and just about refused to update it to one that works. I had apple o the phone and they still deny any problems. Customer service is good but they don't want to help besides sending me another email that I don't get to vertmy identity. This is stupid they won't fix it. If I could get a refund and walk I would.

Ever since I started about a month ago, I've had an issue with the booking system not accepting the new questions that I put in for the info needed upon check out. One of my questions is to give the customers address. I need this answered so that I know where to go to do the 3D Virtual Tour. Without this info it is worthless to me. They send me a message by email every Monday and Friday that says the exact same thing each time. They are working on my problem and will get back to me when the problem is fixed or if they need more info from me.

It has been the worse thus far. My website has not been working for me or my clients every time I call the agent says its working on their end, we are going into the second week of me not having a site for my business which is ridiculous. I will be cancelling my subscription, site. Etc. I cannot continue to keep hearing "call us back in 24 hours, you have to wait 24 hours", and nothing happens.

We got migrated to web.com from dotster. The migration was totally bungled, and all we got from support after waiting for a live chat agent was "We can't help you", and "there is no manager available to help you". AVOID AVOID AVOID

I have never dealt with a worse company. DO NOT give them your credit card - they charged me a yearly fee on a monthly basis. When I finally caught it, the costumer service transferred me, hung up on me, had no supervisors available - anything to avoid handling the issue. Ultimately I was only refunded a portion (they kept the taxes) and I had to get refunded through the fraud department at my bank. They then charged me AGAIN for a "marketing fee" I never asked for. Of course I canceled my service, but because I paid for the year they wouldn't take my credit card off file. They are thrives and not to mention their website building is mediocre at best anyway. Save yourself the grief and go with any other company.

I have been trying to get a refund for over two months. They charged my credit card for a domain that has been transferred out. The credit card on file is expired. I am not sure how they managed to charge. Loads of international calls, and chats online, and still not resolved. The invoice amount as 113.97 USD but they charged 175.00, I am trying to get my 175.00 USD returned, but so far this is costing me over 500.00 USD to recover 175.00 USD, crazy.

The customer service has been terrible! I have been locked out of my account countless times over the course of a month and almost every time I have remained locked out for days due to customer service not being able to resolve the problem. I have lost a lot of valuable time and I have been forced to push back the launch date of my website.

I used their company for 2 months they talked about getting me 5 leads a week I had a total of 5 for the month.
They could not get my location correct and wanted me to do work in my area that was across the water and not in my area of business.
It was incredibly expensive with no return on my expense.
I paid another company to do the same thing and they were successful. Web.com took my money without doing their job

You'll get Better skills and service going thru McDonalds. Lol
Web.com is terrible. Not just terrible. -But Very terrible!
The People on here who are listing five stars must work for web.com Lol
Staff... Failure to follow thru. Lack of Communication. Confused. Reps. Provide wrong details. They either Lack company training, or they are just Lazy to follow thru.

I signed up 6 weeks ago on a 3 month program at over $1,000.00 per month. I've received 3 or 4 clicks, all of which fail to produce a useful lead, let alone new business. The first day I agreed to to sign they spent 25% my monthly ad budget just to force through a quick lead (which was not useful). This was before I even had a set up meeting with their staff to define the leads I was interested in. When I log into my account management page I see that there is literally nothing there for me to manage, no mechanism to change my contact or billing information. I'm sure they don't want you having access to your billing information because they know you'll delete it. I can't get same day customer service in my introductory period without calling a generic phone number. They refuse to give you direct contact info for your assigned account manager. I can hardly imagine how bad it gets later. Stay away.

I have signed in and I didn't like the services provided and I was not satisfied. I called in to cancel and refund but I have been told 3 days required to recover the payment. It is clear to me then that your company is not confident and that's why you would have such a policy. I only been deigned in for 4 days. What a waste!

Every time I have called in the representative has been very rude my boyfriend and I created a account for a business we were trying to start was very complicated called to cancel it being charged to MY credit card but they wouldn't let me cancel it and continues to take money from my account until my boyfriend gave them a call back to just say his name I had the phone number on file email everything to be responsible to cancel this account they are very unorganized and rude I do not recommend this company to anyone I was promised a refund because I finally canceled the services and they have not refunded anything and I am currently on the phone with them to get the refund since I'm being charged for a month I have not used I canceled my account before hand and they're not giving me it back. Pain in the butt

The call center staff for level one support is nice but do not have access to the vital engineering group. We have been experiencing an issue with the booking appointments page quit working and we have not been able to get a resolution for this issue in over a month. How are you supposed to do business when you rely on appointments being booked online and the client cannot book the appointment. Unacceptable!

Unresponsive to the issue, and even having our live chats disconnected in the middle of the discussions.

Minimal effort with staff. Bit by bit string along stuff instead of just getting my site done and running.