About the Business
Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence. Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences. The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world. Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions. Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
Web.com Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in customer service and ease of setup, often praised for its helpful support team and user-friendly features. However, significant concerns arise regarding the reliability of the website builder and issues with domain management, including difficulties in accessing services and navigating the user interface. Customers frequently express frustration over billing practices and insufficient documentation for troubleshooting. Overall, while there are commendable aspects of the service, persistent technical issues and inconsistent support contribute to a negative customer experience for many users.
This summary is generated by AI, based on text from customer reviews
I am in the process of starting a new business & need all the help i can coming from an academia background in management, my expertise in starting a new business is very much lacking. Julie O was awesome. She address, questions I would have never had thought of the will affect the performance of the growth of my business. She extremely pleasant in helping a lay person like me. I feel I would have missed a great deal of items that were addressed by her helping me build my web page. Thank you so very much Julie O & Web.com.
My experience with Robin was amazing, she answered all my questions and was so helpful, friendly and professional. I feel I finally made the right choice doing what's best to help my business grow. Now I can focus on production while they do the web & marketing. Thank you for taking the work load off my shoulders. Outstanding customer service!
Mr. Chester was awesome. Great soft (kinda sexy) spoken voice was knowlegable, friendly, kind and supportive. Taylor my website consultant was super patient, kind and considerate he knew the right words suggested for me to use on my website without making me feel stupid. I do so appreciate your overall customer services and look forward to working with you all. Totally! After my call was done i had a glass (maybe 2) glasses of red wine. Toasting my new business thats finally now up and running. And toast to you all that made it all possible. Thank you for all you do for people like me God Bless!
It started well. My site was published, and everything was well until 3 days later. My site started to not work anymore so I contacted them. I told them about this issue then they were no help at all. So I told them, I want to cancel my plan, then suddenly, out of no where, I can only access my domain in my account, everything else was gone.
Here I almost a year later, still couldn't transfer my domain because all they tell me is to call them. I am not basted in US and we do not have any landline so this call will be so expensive so I keep telling them to call me instead but all they do is send me the exact same messages at all time. Not friendly customer service. I just want to talk to a REAL PERSON TO ADDRESS THE ISSUE, NOT A PERSON WHO SENDS ME THE SAME MESSAGE AGAIN AND AGAIN. All I needed is to transfer my domain so that I can use my blog again. I don't even need your refund. DON'T USE WEBS.COM, It'll ruin your site
My experience was very pleasant. I really enjoy my talk with Erin and Matt. They walked me through every question. I am so thankful.
Web.com is a terrific company to work with because they have excellent representatives who able able to work with you whether you need to buy a domain name or set up a Facebook page for your business - just two of the many services they offer. I had an wonderful experience today with web consultant Erin Barrington who helped me with a Facebook page for my business. She was knowledgeable, easy to work with and efficient. Great experience!
Eddie, was terrific, he suggested a new domain name after searching the web. WI think this was key and it gave me a great feeling about my business moving forward. Put Eddie in the White House, he will get it done!
Joshua helped me set up, very patiently, my web page. With myself not prepared nor not knowing anything about on, he walked me through it and let me change things midstream and was so patient and kind. I feel like I am part of the web.com family and I will refer anyone I know looking for what I found, a web site builder to make my business grow and be online, I would highly recommend this company and especially this young man. Thank you Josh, I am with the company because of you and Scherrona visiting with me about the company and explaining how it works and just really feel as though you care about my business as I do. Thank you very much.
I would like to say that the level of service and the professionalism was top notch. The team working with us was able to assist in the development and deployment of various aspects of our integration into the web. We would recommend them to any new business or any company that wants to modernize their presence.
Abigal is great. She listened very well. Very important to me. She was able to envision with me as I stumbled on exactly how I want to present my new business to the World Wide Web Stage. She was certainly an added bonus to my company's vision as she is able to identify with the products and services offered by Nevada Freedom Motors, LLC. I wish that I could continue to work with her onto the next stage. I appreciate that I was able to work with her and correct mistakes from the initial consultation. She caught mistakes made that even I was not aware of. Her communication skills are perfect! Thanks for hiring her. She's made a difference in my business' life already.
Nevada Freedom Motors, LLC
I was amazed at Cassandra's ability to comprehend and articulate so well the information I was providing her! She was pleasant to work with, very patient and helpful. She worked swiftly and diligently to get the full picture of our nonprofit, and I am certain our website will be fantastic, due to her amazing skills. Thank you Cassandra, you were awesome!
If at all possible I feel even more positive about my new business after speaking with Kayla. Thank you for all the assistance.
I talked with Jan today and she was very thoiroigh and she was very polite. She made me very confident in my business.
The premiere independent record label that gives the music junkies authentic and original sound. Scholar Kammitti LLC. is currently searching for more talent and also producing quality talent as well. Currently pushing Rap artist Rah the Broker we provide the same service for our other talent as well.
Do not sign up with them. You will be stuck with a less than mediocre website and no domain name for your companies website. Yup, they will not release your domain name if you cancel service.
I can honestly say that Jan was such a pleasure to speak to. Well spoken, and quite the professional. It was a blessing to have the opportunity to speak with Jan. Reason being is that she gave me encouragement and empowered me to excel in regards to my business! I thank her. Thank you Jan!
I don't stay on the phone with anyone as long as we were on the phone but Robin was very through. I had spent hours trying to figure out how to start and I didn't have a clue as to where to start. Robin walked me through the whole process and I feel like we are going to have a great product. I can't wait Thank you Robin
Chris did an excellent job, helping me get my website set up. He is very knowledgeable, and I am happy to have him on my side, and for assistance in the future. I am looking forward to working with him again, soon, and hope we are both very successful. Thanks to him, in more than words can say.
Erin and Carmen were great to work with. I am happy with the price I got for my URL renewals, and the promo they were offering was an added bonus.
Julie O. Was a pleasure to work with. She was very through and well versed in how to obtain information from other sites. She was patient and paid attention to details. Thank you Julie!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Zoe,
Really sorry to hear that you had a frustrating experience - we'd be happy to look into you issues and try to help! Would you mind sending us a private message with your account information?
-Mike