About the Business
Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence. Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences. The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world. Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions. Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
Web.com Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in customer service and ease of setup, often praised for its helpful support team and user-friendly features. However, significant concerns arise regarding the reliability of the website builder and issues with domain management, including difficulties in accessing services and navigating the user interface. Customers frequently express frustration over billing practices and insufficient documentation for troubleshooting. Overall, while there are commendable aspects of the service, persistent technical issues and inconsistent support contribute to a negative customer experience for many users.
This summary is generated by AI, based on text from customer reviews
I worked with Tito on building my webpage and he was the most patient and understanding person I have ever talked to. He made this experience great! I would recommend him and the sales rep, Scott, everyday.
Gail is the best ever and she should be in the top of the company period. I really really like how you guys handle everything excellent Thank you
I was helped by Loren. He did a fantastic job. He made me feel at ease while he asked me important, detailed questions about setting up my business's website. He was a joy to work with and I would definitely recommend him to anybody.
When they created my website I couldn't be happier. I gave it a 5 star on here and people viewed it here. So I call up for 1 thing and I'm talked into another... Facebook. All the business it will bring me and hits I will have. Fine! I'm transferred and I spend 2 hours talking to someone about what it should reflect, what I want. The minute I see it, I'm not pleased at all! Especially for the money and based on the 2 hour conversation, key details were left out. From that point on into the second week I spent about 5 days out of that time on the phone making changes. Second week I wrote in on my score card just not to be on the phone... the change that needed to be made to a promotion that is and was the same promotion on the website they created and when the Facebook page was created. The change wasn't made and it was coming close to being posted so I called a total of 3 times. The last time I called was yesterday December 21,2018 when I called to cancel Facebook 2 weeks in and to let them know that no one listens. The posted the wrong promotion after all that anyway and yes, as usual she was polite and apologized and even she said she would correct it but I logged on to Facebook today and saw the wrong promotion. I just deleted the entire post to avoid conflict with my clients. When I tell you they wore me out mentally physically and emotionally I'm not kidding. I told them my nephew\god son took his life Jan. 7,2018. His birthday is Christmas day. I'm grieving, suffering from depression and chronic fatigue syndrome brought on my depression. No one needs to care but me, but you never know what people are going through. When they pay to handle their business, handle their business. Never again!
My interviewer for my new website was wonderful. She was a muse for incomplete thoughts and a reign for my wilder ideas. Excellent. Just excellent.
Warren Tisdale and Eddie Black were very supportive in guiding me through the process of setting up and initial phases of developing my website. I look forward to continued professional support from WEB.COM
Erin was so easy to talk to about my business facebook page, she knew exactly what I was looking for and the process just took 30 min. I highly recommend her and this service.
In the past i would build and update my own website. My business is growing and i just don't have the time, I was looking for options. Web.com was perfect for that next step for my business website. Speaking to a web.com consultant was very helpful and informing, With their impressive professionalism and service i decided to have web.com build and maintain my company newly designed website.
I have been trying since November to cancel and even though I have an email confirming that I am cancelled they are still charging my account. I had to get my bank involved and file legal charges against them to STOP The charges. I am almost down $200. There services were terrible too
Julie O understood what we are trying to accomplish. She presented great ideas to help promote our ministry. Julie stayed the course to acquire pertinent info for our site.
I tried to cancel the items that you are billing me for every month, and the person in Jacksonville told me my name was not on the account. Please cancel the 99.95 and 189.95 charges on my American express card today.
Raymond,
Happy to assist with this - would you mind sending us the account details via private message?
-Mike
Julia asked many questions to pinpoint the best design and content for the p4pg.com website. She was patient, polite, and professional and gave me confidence and satisfaction.
My husband and I own two businesses that were left in the Internet Google Limbo by another web service provider. We contracted with Web.com to assist in changing this. We feel Web.com is smart and intends to actually follow-through with their services. The reason for the 4 Star Rating rather than 5 stars is because we just signed up a couple days ago!
Abigail was my agent. She took me through the process effortlessly. Very informative and knowledgeable. Paitent, and kind, very personable. She put me at ease and made the process, enjoyable.
I've had a premium website for 8 + years. In the very beginning if I had a problem I could contact the webs support and fix it.
In the past year they have helped resolve only 1 of my requests. Instead an obtuse tech rep will make me repeat the problem a dozen times and ineffectively proceed. Then tell me to use other browsers. Which I now do with every attempt at editing.
As an example' there is 1 simple problem that I'm constantly told isn't really an issue. Site managers of a now defunct site are always used when contacting myself, (always listed as owner.) as I built the site, pay for it and most importantly they have NEVER been part of it this is unacceptable. It's always dismissed as a non issue because,..." I'm the only one who sees it". I had built and paid for a separate premium site for the people popping. Then after several years discovered they were abusing and misusing funds being raised. We refuse to be associated with this unethical and possibly illegal behavior.
The frustration is over the top. It is still not editable on a phone, it's become very difficult to edit on my lap top. At the yearly cost of the site this lack of effective support is unacceptable.
Bonita,
We're very sorry that you're become frustrated with your website, and would be glad to look into this further for you. Would you mind sending us a private message with your account details?
-Mike
Andrea was an absolute pleasure to work with! So friendly and helpful. She made us feel comfortable and helped us through. She was able to get information she needed even when we felt like we were unprepared. Very professional and knowledgeable. Excited about our new website and very confident moving forward
My web consultant was great. He asked all the right questions to make sure my website will depict who I am and what I want it to portray. It was great conversation and I would recommend web.com to anyone interested. I felt confident after our session and know my website will be a great investment.
I thought Alicia & Erin were pleasant to talk to. Best of all they listened and after I spoke to them explaining what I do, they were able to respond to what I wanted and how they would set up my web page. Once it's set up I know I'll have to tweak it but it should be minor & I feel I'm off to a good start with web.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Michael,
Sorry you had a frustrating experience with your billing, we'd be happy to help get it resolved! Send us your account info via private message and we'll investigate immediately.
-Mike