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About the Business

Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence. Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences. The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world. Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions. Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.


web.com
Founded in 1997
+22
How would you rate Web.com?
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Web.com Reviews Summary

The company demonstrates a mixed reputation among customers, with notable strengths in customer service and ease of setup, often praised for its helpful support team and user-friendly features. However, significant concerns arise regarding the reliability of the website builder and issues with domain management, including difficulties in accessing services and navigating the user interface. Customers frequently express frustration over billing practices and insufficient documentation for troubleshooting. Overall, while there are commendable aspects of the service, persistent technical issues and inconsistent support contribute to a negative customer experience for many users.

This summary is generated by AI, based on text from customer reviews

service
254
value
112
shipping
42
returns
57
quality
98
Florida
1 review
0 helpful votes
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Thanks to Web.com for all the awesome help today in gathering all the details to build the first draft of my new business Facebook Page. Robin L (web consultant) was extremely professional and took the time to understand my business which will help in the overall campaign strategy. Thanks Web.com!

Date of experience: June 4, 2017
Idaho
1 review
0 helpful votes
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Good!
June 2, 2017

I thought that Melissa was very helpful and patient with us as we discussed ideas for our website in the initial interview.

Date of experience: June 2, 2017
North Carolina
1 review
0 helpful votes
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Business Owner
May 30, 2017

Best services ever received, agent was very knowledgeable, understanding, fast, and well spoken. Ten stars.

Date of experience: May 30, 2017
Florida
1 review
0 helpful votes
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I contacted Web.com for help in setting up my business website. Thinking it was going to be a costly and daunting task, I was put in contact to Abigail. After listen to my concerns she was able to put together an awesome product that best fit my business needs. I so looking forward to working with Abigail on future projects!

Date of experience: May 30, 2017
Germany
1 review
0 helpful votes
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Wonderful
May 29, 2017

Thank you Cassandra - I am really hopeful this will jumpstart my business. IT has been a pleasure talking to you today...
Kind regards

Date of experience: May 29, 2017
Alabama
1 review
0 helpful votes
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Awsome
May 26, 2017

I like loved how great Julie was she was professional and kind very understanding. I had a great experience she made me felt that we was a team and got me even more excited about my business.

Date of experience: May 26, 2017
California
1 review
0 helpful votes
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Both employees that I came into contact with from Web.com clearly and precisely explained the services that fit my needs and also explained what happens next

Date of experience: May 25, 2017
New Jersey
1 review
0 helpful votes
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Although our information intake session took longer than I expected, Maria was amazingly patient and willingly offerred her expertise while performing the initial stages for constructing my website. She walked me through each step and answered every question that arose! I can't wait to see my website after the finishing touches of the professional builders!

Date of experience: May 23, 2017
West Virginia
1 review
0 helpful votes
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Jason Weir and Erin Barrington were more than helpful to me. I'm a complete novice in web design and content. I may know what I want and what I want to say, but they may it all come together. Ask for them by name! You won't be dissatisfied.

Date of experience: May 21, 2017
New York
1 review
0 helpful votes
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Very very helpful
May 21, 2017

I signed up today to create my new web page Eddie black as well as Kevin B helped me they were great I would recommend them to anyone

Date of experience: May 21, 2017
Florida
1 review
0 helpful votes
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While I could tell I was working with someone looking to make a sale I also realized she was working with me to make my new business much more likely to succeed. She was very helpful and made me feel like I was making a wise decision. I guess only time will tell!

Date of experience: May 20, 2017
Arizona
2 reviews
0 helpful votes
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My old site was hard to read, I hated it and paid $ thousands for it. Web.com built a beautiful site and after a few changes I requested I am totally thrilled. I recommend Web.com to all my friends with websites!

Date of experience: May 19, 2017
New Jersey
1 review
0 helpful votes
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Fantastic
May 19, 2017

She was very patient and very informative... she went above and beyond her call of duty to assist me. I truly appreciate the time she spent helping me.

Date of experience: May 19, 2017
District of Columbia
1 review
0 helpful votes
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Awesome
May 18, 2017

DeAnne was awesome she was so helpful and easy to talk to. She walked us through the process easily and even gave us some great feedback... Thank you

Date of experience: May 18, 2017
New York
1 review
0 helpful votes
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I love the service. For sure 5 star, I would recommend to any and all. I use web.com for both of my companies and there is no competition.

Date of experience: May 18, 2017
California
1 review
0 helpful votes
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AMAZING!
May 17, 2017

Everyone I spoke to was BEYOND helpful! Seriously! They told me all the basics and additions and laid it out very clearly. They even helped me build my website in only 25 minutes!

Date of experience: May 17, 2017
New York
1 review
0 helpful votes
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I had the pleasure to speak to Tito from Web.com. I was totally clueless and needed help with our website. He was so helpful, patient & very professional. He made the experience extremely easy! Thank you so much for helping us build our future website! Super excited to see the finish product :) I really appreciate your time & effort.

Date of experience: May 15, 2017
Virginia
1 review
0 helpful votes
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She took her time with Me and let me explain all the details I need to make my web page stand out she helped me all the way

Date of experience: May 12, 2017
Florida
1 review
0 helpful votes
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Incredible
May 11, 2017

Teresa Robinson at Web.com is very knowledgeable and was a great help. She guided me through the process and made good recommendations that I had not thought of. It's nice to work with people that know what they are doing. She was great.

Date of experience: May 11, 2017
California
1 review
0 helpful votes
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They were very polite, knowledgeable, and helpful. Jeff and Erin walked me through everything and were very patient with me when I didn't immediately understand something.

Date of experience: May 10, 2017