Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence. Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences. The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world. Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions. Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
The company demonstrates a mixed reputation among customers, with notable strengths in customer service and ease of setup, often praised for its helpful support team and user-friendly features. However, significant concerns arise regarding the reliability of the website builder and issues with domain management, including difficulties in accessing services and navigating the user interface. Customers frequently express frustration over billing practices and insufficient documentation for troubleshooting. Overall, while there are commendable aspects of the service, persistent technical issues and inconsistent support contribute to a negative customer experience for many users.
This summary is generated by AI, based on text from customer reviews
Thanks to Web.com for all the awesome help today in gathering all the details to build the first draft of my new business Facebook Page. Robin L (web consultant) was extremely professional and took the time to understand my business which will help in the overall campaign strategy. Thanks Web.com!
Best services ever received, agent was very knowledgeable, understanding, fast, and well spoken. Ten stars.
I contacted Web.com for help in setting up my business website. Thinking it was going to be a costly and daunting task, I was put in contact to Abigail. After listen to my concerns she was able to put together an awesome product that best fit my business needs. I so looking forward to working with Abigail on future projects!
I like loved how great Julie was she was professional and kind very understanding. I had a great experience she made me felt that we was a team and got me even more excited about my business.
Both employees that I came into contact with from Web.com clearly and precisely explained the services that fit my needs and also explained what happens next
Although our information intake session took longer than I expected, Maria was amazingly patient and willingly offerred her expertise while performing the initial stages for constructing my website. She walked me through each step and answered every question that arose! I can't wait to see my website after the finishing touches of the professional builders!
Jason Weir and Erin Barrington were more than helpful to me. I'm a complete novice in web design and content. I may know what I want and what I want to say, but they may it all come together. Ask for them by name! You won't be dissatisfied.
I signed up today to create my new web page Eddie black as well as Kevin B helped me they were great I would recommend them to anyone
While I could tell I was working with someone looking to make a sale I also realized she was working with me to make my new business much more likely to succeed. She was very helpful and made me feel like I was making a wise decision. I guess only time will tell!
My old site was hard to read, I hated it and paid $ thousands for it. Web.com built a beautiful site and after a few changes I requested I am totally thrilled. I recommend Web.com to all my friends with websites!
She was very patient and very informative... she went above and beyond her call of duty to assist me. I truly appreciate the time she spent helping me.
DeAnne was awesome she was so helpful and easy to talk to. She walked us through the process easily and even gave us some great feedback... Thank you
I love the service. For sure 5 star, I would recommend to any and all. I use web.com for both of my companies and there is no competition.
Everyone I spoke to was BEYOND helpful! Seriously! They told me all the basics and additions and laid it out very clearly. They even helped me build my website in only 25 minutes!
I had the pleasure to speak to Tito from Web.com. I was totally clueless and needed help with our website. He was so helpful, patient & very professional. He made the experience extremely easy! Thank you so much for helping us build our future website! Super excited to see the finish product :) I really appreciate your time & effort.
She took her time with Me and let me explain all the details I need to make my web page stand out she helped me all the way
Teresa Robinson at Web.com is very knowledgeable and was a great help. She guided me through the process and made good recommendations that I had not thought of. It's nice to work with people that know what they are doing. She was great.
They were very polite, knowledgeable, and helpful. Jeff and Erin walked me through everything and were very patient with me when I didn't immediately understand something.
Answer: We are located in Australia and trying to make contact is virtually impossible. They don't respond to emails, Calling them is an expensive international phone call, The time zone is completely different so I had to call at some ungodly hour of the morning, they are not friendly and find dealing with customers a big pain. They offer no real value and have no idea of what customer service is.
Answer: I had to ring my credit card company and get them to stop the payment
Answer: Hey there Mira - if you call into our customer support lines at 1-866-655-7679 we'd be happy to help!^MB
Answer: Hi Kim! We do have an affiliate program, more info here: https :// www.web. Com/partnerships/affiliates^MB