About the Business
Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence. Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences. The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world. Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions. Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
Web.com Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in customer service and ease of setup, often praised for its helpful support team and user-friendly features. However, significant concerns arise regarding the reliability of the website builder and issues with domain management, including difficulties in accessing services and navigating the user interface. Customers frequently express frustration over billing practices and insufficient documentation for troubleshooting. Overall, while there are commendable aspects of the service, persistent technical issues and inconsistent support contribute to a negative customer experience for many users.
This summary is generated by AI, based on text from customer reviews
It was a pleasure speaking/working with Erin and Andrew. They were extremely professional and explained all aspects of my new product!
Andrea was very professional, polite and knowledgeable about site content she asked good questions and presented good suggestions. If the site is anything like what we discussed I will be very happy.
Tito T. Shocked me... I was expecting the same old ten dollar an hour customer service attitude, but, received pretty much the opposite. He was extremely professional, exceedingly helpful; i. E. while I was explaining a need I had to help my prospective customers, Tito was online finding the solution. That was a site that offered legal assistance for timeshare purchases in every state in the country. We included that valuable link on my website. Additionally, Tito took his time in explaining possibilities and options available to me as a Web.com customer.
In short, when I hung up the phone, I felt as though I had taken on a valuable partner in my business and made a new friend simultaneously. A fantastic experience!
Entire process from sales to final evaluation was truly a pleasure. I needed to put the website on hold and they gladly issued a refund and explained more cost saving ways to develop the website. I plan on using this site again for all my business needs.
I can't thank you enough.
Mary G
Web.com is a very professional web developing company, my experience was very good and learned a lot of information on how to promote my business and increase sales. Would highly recommend this company
I called to set up SEO on my website, and both people I spoke with were very knowledgeable and extremely friendly. They were crisp and concise about what I was getting, and answered all my questions clearly and with great expertise.
We met with Drew C. And he helped us understand our options from the business perspective. We had a couple of conversations and it was always as our schedule dictated. He sought to inform, rather than push a particular product or plan. Once we made the decision to invest in our website, we were connected with DeAnne S., a web consultant. She was really concerned with making sure that our story was represented and had a great idea about using a gallery to display much of the custom work that we have created. I truly believe that we'll be pleased with the result and our expectations of driving more business to us. Time will tell, but we are off to a great start, thanks to Drew, DeAnne and Web.com
Danica and erin are very knowledgeable and professional technicians. Being a customer with minimal tech experience they were able to walk me through the process which may have taken more customer care and patience than usual! And i am thankful for that...
I am completely satisfied with my interaction with Deann. She was very professional and took the time to address all of my questions and clearly explained how the entire process works.
Both the people I felt with st web.com were professional and made sure I understood the process. There was no high pressure sales only informative discussion with time for me to make my decision.
Great experience Site is Great. Account manger and sales was good I believe that the communications would be great if the after sales communications was a good as the sales communications with the staff.
I am a very busy person and they found a way to track me down without pestering me! I am so appreciative that they actually caught up with me and Jamie could walk me thru my options for a website for my business
Justin & Tito helped me get a great deal and sign our company up for a new website that is more up-to date and and much cleaner than our old one. They answered all of my questions and informed me everything I need to know about what web.com offers. I look forward to seeing the first draft of our new website within the next week!
Erin and Tim were great to work with and really helped us create a website that we can be proud of. Great customer service!
As a complete novice in this particular area, John and Andrea made my experience comfortable and enlightening. I look forward to seeing my ministries new web site!
Thank You.
I could not have been more blessed today! Shannon and Erin are so sweet and very professional in helping me tthrough the process of creating my website. They were very knowledgeable and informed about my the things that I was unsure about. I couldn't ask for a better team.
They take their time to get it right. Thank you for having the greatest staff. They all asked the right questions and were very patient with us. They had good senses of humor which they needed to get through the process with us.
Working with Maurice M. And Erin B. Was a pleasure. Both were most helpful and patient while drawing out what my online business is all about and applying it to my Facebook setup. I thank them very much.
Wonderful working with Arthur and Cameron to get our website going. They both asked the right questions and were very patient with us. They had good senses of humor which they needed to get through the process with us! Well done guys!
Customer service is lost and today Maria assured me that there is hope. Took a lot of weight off my shoulders by being the professional al that my company needed her to be.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members