Wayfair

Ordered an area rug. As I began to unroll I say some dried up stains on it. Then realized it was rat poop! The whole rug was covered with it. Gross! Wayfair gave me a refund. But the issue was the representative AND the supervisor could care less that this was really an unacceptable experience. The supervisor nonchalantly said that he's seen it happen a few time before and blew it off as a warehouse issue. He gave no apology.

Although I love the carpet I ordered from them when I wanted a return they returned the money to the wrong account. And when I called to speak with somebody I couldn't get in touch w/the supervisor. Their customer service is horrible and they wouldn't even address the problem at hand and instead wanted me to wait 3-5 business days. I wouldn't buy from them again! Today when I called again Courtney hung up on me after pretending not to hear me.

I have ordered from Wayfair many times in the past. I have often received broken items which is always frustrating but I have had some good luck too with other items. In the past, customer service bent over backwards to assist and would provide some kind of decent discount for the hassle factor of not returning items that you can live with, even if not perfect. That is no longer the case. This time around I ordered a hard plastic deck box which is a big awkward shaped item. The box was open when it arrived (not the first time this has happened) and there was a piece broken and frankly the box looked a bit beat up. I actually wondered if it had been used or got beat up in transport from Turkey where it originated. When I went to file a complaint, I got an auto-prompt asking if I would keep it for a partial refund of 25%. I decided that for avoiding the hassle factor of returning and the fact that I needed it for a coat drive for the Mutual Aid group I volunteer with beginning now, I would take the refund. But then I got a message, we need to discuss first. Then I waited 4 days for an email, sent in photos, and was essentially told they could offer me 5%. I pushed for the originally auto-offered 25%-no budge. I told them I wouldn't have bought this in a store like this (a part broken, a bit beat up and a bit flimsy) for $90 but again, the coat drive had started and I needed to get going with it with what I had-and that I would duct tape the broken part. With that unsatifactory discount, I have since asked them to close my account. I think like many others, I continue to be disappointed in the quality of the products they sell (not all but many) and unlike the past, when they would offer a decent discount to put up with an inferior product, they are no longer willing to do so-and pretty polite yet chilly in the process. Yes, I did have the opportunity to return it but it didn't match my timeline for needing it. So since I can't count on getting a quality product the first time around and I found their resolution to be unsatisfactory, I am done with Wayfair.

Sold for delivery to my door on 8/1 delayed of course, wasted a whole day off work as fed ex said it was coming 8/5.8/6 finally showed up and the Fed ex driver dumped it at my very open mailbox! I caught him before he left, he shrugged and said nope not my job! Dude! Way fair: 10 %coupon ok No but the chiro session for my back would work

They said the patio furniture would be delivered between 8/6 and 8/8/2023. Then it was 8/9. It hadn't even been SHIPPED yet, so I tried to cancel. Two days later and the cancellation hasn't been approved yet. I think it is because they never have any idea where your order is, so they stall (even though they already took your money) until they can figure out where it is. I like vendors who charge you as they are shipping. They charge me for something that still hasn't shipped a week later? It's not like it is something being specially made for me.

Edited to add: these people are low. Two days AFTER I asked to cancel the order, they decided to ship it anyway. We will see if it shows up on the new expected delivery date.

We ordered a bed for my son, which stated that it comes with a mattress. When the package arrived, the frame was there, but no mattress. I called and spoke with customer service, who ordered a replacement mattress. After waiting nearly a week, I received an e-mail that the mattress was not going to be delivered until December - three months from now. So I am now returning that package, which is going to be a huge hassle. What's worse is they are still offering the same bad, and a few others that state they come with mattresses...but they do not have mattresses to go with the beds until December...so continuing to sell them knowing they are not able to ship out mattresses is very shady.

On top of that, a chair I ordered at the same time arrived just fine, but appears to have been built for a child. I'm not going to bother returning it, but I will bot be buying anything else from this company either.

We just moved into a new house and were so excited to purchase some new furniture. We bought an outdoor wicker patio set which is beautiful but took us over 6 hours to assemble. It came in 3 boxes which all arrived on the same day but the boxes had holes and one box had cement or something similar to that all over the side of the box. Fortunately, nothing inside any of the boxes was damaged. We also bought two sets of bar stools. The bar stools were shipped separately "to prevent damage" according to my account. I'm not sure how sending two identical boxes as separate shipments prevents damage. The first package came but the box had a huge hole in it. The second box was supposedly delivered today but it was delivered to somebody in Maryland rather than our address in Georgia. I called Wayfair and was told that if I still didn't have it by September 1 (almost a week from now), that Wayfair would then reship the order. I was specifically told that they have to allow FedEx to find and recover the box before they can send me another one. So they put FedEx as a priority over me, the paying customer. The representative just said that is their policy when I told her that. Company policy is for them to allow FedEx to remedy the situation first.

I placed an order 5 days ago of $1009 and two of my items went down in cost by $100! Obviously will never shop here again..

They have a collection of good furniture, though the actual great quality stuff is quite pricey. The real problem is the delivery. They hire bottom of the barrel delivery firms to bring the couch or dresser to your house and more often than not can have some big problems. Once I paid for indoor delivery and they left my sofa on the curb next to garbage. Ugh, that was so frustrating. I'd begrudgingly use them again but it's a risk either way.

Received half of my order by the estimated date of delivery. The second half still says "not yet shipped" and yet the estimated delivery is today, really? Called them, was on hold one hour, then they put me on hold again. They have no way to communicate with suppliers to check on missing items. Their solution is just to wait for a week and if the item is still missing, cancel the order. What?

I do not ever write bad reviews but we bought a bed frame with drawers back in May 2020. Everything was great except one of the drawers came broken. I put in a request right away for a replacement drawer and now in mid October I just received another email that they will be delaying my order request. I have contacted the company asking about the delay the last time they sent an email and got no response or help. The only reason I give two stars rather than one is we like the rest of the bed, but we have to hide the broken left drawer each day and it is so frustrating to have purchased something that came broken with no help or customer service from the company that sent it. Would not buy from or recommend Wayfair! Spend money elsewhere!

Unimpressed! Ordered and did as it said hit apply for payments when asked. Filled out all info and said congrats. Thought my order was filled because it gave a date. Never got a confirmation email, so went back on and item was no longer available. This was in the matter of 5mins. No way to contact except calling and on hold forever Won't waste my time shopping on Wayfair again

Some of the items sold are very cheap in quality. The clothes bag I received today has a stain on it. However, a piece of furniture we bought 4 years ago was really sturdy. The quality seems to be going down hill.

I have purchased one fireplace in 2021, and the item was sold even though it was out of stock, so i cancelled the purchase. The problem is that I financed it using Easy Financial, and I have already paid for the delivered products, however, they keep deducting from my bank account every month. I've sent at least 4 e-mails to Wayfair and Easy Financial and I did not get an answer. Terrible customer service, selling an out of stock product and deducting from my account every month even though i already paid the full price. They ignored all my attempts of contacting them. I do not recommend buying on Wayfair and I would not like anyone to be experience that level of disrespect.

I didn't know we have to pay for return shipping read carefully return policy before ordering. Its not like amazon where we can easily identity if product allows free returns.

Wayfair renames merchandise and sells them for more money than other sites. Due diligence is required because you will wind up paying anywhere from 25% to 40% more for the same merchandise. Somehow this legal.

Ordered a blanket that was supposed to be 90x90". The actual product was 96" long but they told me they deduct the return shipping cost from the refund amount. Any other company would have waived the shipping cost in this case.

Please read through the photos of my text conversation with a Wayfair representative. The conversation with the rep was fine, the situation, however, is completely unfair and other consumers need to know how Wayfair intends to handle situations such as the one my wife and I were put in.

I have been a huge Wayfair fan. I have only had good experiences with them and when I have called customer service, I have had very pleasant, helpful people. I haven't had to return anything until now. Nowhere on their website does it say that they only use Fedex as their return carrier and you have to pay return shipping. I bought some upholstery fabric that cost $53 dollars and it was going to cost me $26 to return through Fedex. They did give me the option to return it by my own method, but only after I called. I won't be purchasing from them again.

If u buy furniture from Wayfair, be aware that it is extremely hard to get your funds back if u need to make a return. It may be even harder to get your funds back if that item that u purchased has been discontinued, even when they list the item as available. Twice i tried to buy a customized side chair for my living room. They gave a far out delivery date of December whatever, and held my money for 2 weeks. The 1st order i made was canceled, which i found out about by checking my profile on the app. I immediately ended up purchasing it again thinking it was canceled due to error, but later received an email saying the item was canceled. And i ordered the same item again. For a higher price. Because the app allowed me to! When i called customer service, i tried to cancel that order and they stated they couldn't cancel because it's upholstered and it would be about 2 weeks before i could get my funds back. Then the rep told me the other order was canceled because the fabric i wanted was discontinued. So i thought at least i would get a chair out of this mess, even if the price went from 750.00 to 850.00. But 2 weeks later, i received an email stating that the the chair was discontinued and i received my money back. I wasn't even gonna bother with looking for another chair online but ended up actually finding the perfect chair on Amazon for 300.00 bucks less. And it took the weekend to get here. So save 4 weeks worth of your sanity and buy your furniture from Amazon. Below, this is how the chair is still listed on wayfair (really). And also a picture of my Amazon chair. It's so nice! I don't hate Wayfair, but i just had to let them know about themselves. They have messed up too many times before (such as damages or incorrect sizing), and the ease of ordering from another company was too much to ignore.

First, I have to say, my mistake I did not realize you are only given 30 days to return an item. I ordered a vanity and medicine cabinet, same color description, but not the same color at all. They were nice enough to make an exception to return the cabinet, however... I have had to contact Wayfair every day for the past 3 days because Fed Ex never arrived to pick up the return. Today, they told me I need to contact Fed Ex personally. I appreciate them accepting the item back, but it is not worth the hassle. I will never order from them again.

A bed was sent with 2 legs missing. The legs were not available to be sent. We asked for a refund and we're told to package and ship the bed back at our expense. Since we couldn't lift the bed for packaging or get the bed to a shipper ( we are old) we were refused a refund.

I ordered a TV stand and based on their shipping date I was willing to wait. Then on the first date that it was suppose to arrive, they changed the date to 3 more weeks out. Now the item shows as out of stock on their website.
Don't waste your time with them, they do not confirm that the product is even available even though they advertise it for sale. I would not have ordered it if they would have been honest that it would take this long to "POTENTIALLY' receive it.