• WaterBottles.com

WaterBottles.com

Overview

WaterBottles.com has a rating of 4.8 stars from 542 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WaterBottles.com most frequently mention customer service, entire process, and timely manner. WaterBottles.com ranks 4th among Promotional Products sites.

This company responds to reviews on average within 5 hours

Positive reviews (last 12 months): 75%
Positive
3
Neutral
0
Negative
1
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What reviewers want you to know

Positive highlights

  • A wonderful company with great products and even better customer service.
  • The process to get custom printed water bottles for our program was very easy and fast.

Critical highlights

No critical highlights yet

How would you rate WaterBottles.com?
Top Positive Review

“Great customer service and product!”

Anabel B.
2/15/24

We are pleased with the product. The process to order was easy and fast. Briana assist us in a timely manner and efficiently. The product arrived fast, earlier than expected.

Top Critical Review

“They printed the sentence upside down”

JOYCE H.
9/22/23

They printed the sentence upside down, then wanted me to pay double to re do it. Who knew you didn't know we read from left to right. I proofed the symbol and wording. I didn't think you would print it upside down or know to proof your error.

Reviews (542)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (107) water bottles (116)
Thumbnail of user anabelb22
1 review
0 helpful votes
February 15th, 2024
Verified purchase

We are pleased with the product. The process to order was easy and fast. Briana assist us in a timely manner and efficiently. The product arrived fast, earlier than expected.

Thumbnail of user candicea116
1 review
0 helpful votes
December 15th, 2023
Verified purchase

Briana was great in helping me create an image on our water bottles.

Thumbnail of user bars9
1 review
0 helpful votes
February 28th, 2023
Verified purchase

We (Yashar Architects) ordered 150 thermal bottles with the logo of the office.
Throughout the process, Briana Randolph from customer service took care of us thoroughly and quickly.
Also, we are not from the countries where your company delivers, and Briana Randolph took care of the issue and found a solution so that the product would reach us in Tel Aviv, Israel.
We received the products within 3 weeks. As we expected, the bottles are of high quality, the logo came out in high resolution and quality.
Without a doubt we will recommend to anyone.

Thumbnail of user maggiej95
1 review
0 helpful votes
October 10th, 2022

We needed 300 water bottles for a school event and we had a quick turn around because of needing to wait until the budget with federal funds was approved. Briana responded fast, followed up, and communicated clearly. I was impressed that the water bottles made it the night before our event.

Products used:
water bottles

Service
Value
Shipping
Returns
Quality
Thumbnail of user kristent206
1 review
0 helpful votes
March 17th, 2023
Verified purchase

Wow! Really fast and accurate. Easy to place the order and the graphics were perfect.

Thumbnail of user ef100
1 review
0 helpful votes
September 12th, 2022

Hollywood, Florida experiences extreme heat in the summer months. Outdoor staff need to stay hydrated and cool during the workday. WaterBottles.com had a solution for our needs - a bottle that is sturdy, leakproof, easy to clean, well insulated to keep water cold throughout the day, and has a handle for versatile handling. The staff at WaterBottles.com were very responsive and easy to work with. We had a complicated order with payments coming from multiple departments, but it was expertly handled with no hiccups. We received our order on time and the bottles look great.

Service
Value
Shipping
Quality
Thumbnail of user erinh672
1 review
0 helpful votes
July 28th, 2023
Verified purchase

Briana with customer service was prompt with a proof and more than willing to send me a sample. Everything was quick and easy and we are super pleased with the cups we received.
Would absolutely use them again.

Thumbnail of user jend73
Jen D.
4 reviews
1 helpful vote
January 23rd, 2020
Verified purchase

Our experience has been nothing but fantastic! It started with a very quick rush mock up which was quickly turned around to us in a few options that were requested. Since I have been working closely with our rep trying to select the perfect items for our end product. She has share many suggestions and is always happy to help with new creative and mock ups whenever possible. Shipping is fast and communicated well. We will be shopping again for sure!

Thumbnail of user nikkiw49
Nikki W.
1 review
0 helpful votes
January 28th, 2020
Verified purchase

Customer service was quick and helpful.

Product was as expected and very good quality. The image we requested was clear and very professional.

Shipping was accurate and FAST, customer service made a point to contact us to be sure we received and happy with our product. This is very helpful and made my experience that much more satisfied.

Thanks you Amanda for making this process easy and enjoyable.

We will be ordering again.

Thumbnail of user meredithc21
Meredith C.
2 reviews
0 helpful votes
January 21st, 2020
Verified purchase

From the time I placed the order, to the time my team paid the invoice - Briana Randolph was fantastic. We placed a large order for about 900 water bottles with a tight turn around time. She kept me in the loop throughout the order process, including providing tracking information for 1 box that was delayed by a day or two. I was highly impressed and wanted to express my thanks for all her help. She is an asset to your team.

Thumbnail of user keving111
Kevin G.
6 reviews
14 helpful votes
February 19th, 2020
Verified purchase

Great to work with! I had a couple of changes at the last minute, and the WATERBOTTLES.COM team was very helpful.

Thumbnail of user judieh15
Judie H.
2 reviews
0 helpful votes
December 19th, 2019
Verified purchase

My overall experience with WaterBottles.com was great. Amanda Escarzaga, Customer Service Representative, was extremely helpful and went above and beyond to make sure I had all the information I needed in creating the perfect bridal shower giveaway. The mugs were delivered in carefully packaged boxes in a very timely manner. The custom printing looked awesome. Exactly what I was hoping for. Thank you!

Thumbnail of user wulfb
Wulf B.
1 review
0 helpful votes
December 23rd, 2019
Verified purchase

Brianna was very helpful and accommodating. My previous experience with this same mug was very good having received one last year compliments of Christian Brothers in Riverside, CA. After using the one they gave me for almost a year without any deterioration of the finish or logo I was sold on using the same product to give away to our own customers and contractors. The logos printed on the mugs are perfect and I can only assume that they will stand the test of time. Well done - Thank you!

Thumbnail of user mjc26
MJ C.
1 review
0 helpful votes
May 20th, 2020
Verified purchase

Briana helped me place and refine my order. Her service was excellent all around. Prompt, courteous, and very helpful. Thank you!!

Thumbnail of user colleenr46
Colleen R.
2 reviews
0 helpful votes
February 22nd, 2020
Verified purchase

My sales rep Briana was extremely helpful from beginning to end. This was my 1st experience with waterbottles.com so I had a lot of questions.
The tumblers are great. They are better than what I expected. I havent opened all the boxes yet but the tumblers in the one box I have opened were all in one piece.
I fully anticipate a long relationship with waterbottles.com.

Thumbnail of user solidenergys
SolidEnergy S.
1 review
0 helpful votes
March 22nd, 2019
Verified purchase

I am grateful I used Waterbottles.com to print out company water bottles. We had a special print job which required colorful, double sided printing and they did an amazing job. Briana Randolph was my main point of contact and she was professional, timely, and fun to work with. I truly appreciate how she went out of her way to address my needs and concerns on the orders. Thank you for a wonderful experience. Will use again!

Thumbnail of user lorih261
Lori H.
1 review
0 helpful votes
December 23rd, 2019
Verified purchase

My boss decided last minute to put together holiday gifts for the team, and WaterBottles.com delivered our order NEXT DAY, which was perfect! Prior to ordering, I chatted with someone in customer service and all of my questions were answered promptly and helped me to make the best decision to get the bottles we needed as soon as possible. We will definitely use this company again when we need to make another order.

Thumbnail of user franr24
Fran R.
2 reviews
0 helpful votes
June 30th, 2020
Verified purchase

Excellent customer service, quick responses and great quality on the final product. Will definitely be working with waterbottles.com again in the future!

Thumbnail of user anonymoust362
anonymous T.
2 reviews
0 helpful votes
March 15th, 2019
Verified purchase

Briana was great! She responded promptly to our inquiry about selecting a water bottle and logo for our items. She sent quick mock up samples and estimates for cost. We received the bottles quickly and they are perfect! Just what we were looking for! We will definitely recommend waterbottles.com to others looking to do the same and reorder when we need more products. Thank you for making my job easy!

Thumbnail of user johnstonp1
Johnston P.
1 review
0 helpful votes
February 12th, 2020
Verified purchase

The entire process - from planning to delivery - was SO EASY!! Amanda was so helpful and effortless. We were ordering these as thank you gifts for our mentors, and they love them! Would definitely recommend to anyone!!

Thumbnail of user hgoc
Hgo C.
1 review
0 helpful votes
August 12th, 2020
Verified purchase

We bought 150+ h2go Concord for our golf club members. The product is well built and looks very nice with our own logo on it. The customer support team (Briana) worked closely with me. She has done a great job for me with design, selection and delivery.

Thumbnail of user anonymousm870
anonymous M.
1 review
0 helpful votes
May 11th, 2020
Verified purchase

Everything was great. From start to finish Brianna was amazing. She sent me a model within minutes. I was able to place an order and have it fulfilled very quickly (we were on a deadline at our school). When the product arrived, I was thrilled with the quality. They look Great!

Thumbnail of user jennifers267
Jennifer S.
17 reviews
9 helpful votes
June 18th, 2020
Verified purchase

Our company wanted to order high quality water bottles for customer giveaways. Waterbottles.com had so many options it was hard to choose. I contacted Briana and gave her the SKUs I was considering. She promptly sent me samples so we could evaluate the best option. Once we decided on the model, she provided 2 different color-design options with virtual proofs. Using these, we were able to easily place the order without any issues. Briana was helpful from my initial inquiry through every stage of the process. She even followed up upon delivery of my items. Excellent customer service.
The water bottles themselves (h2go nexus) are very high quality and look fantastic. They hold ice for well over 24 hours, and seem very durable.

Thumbnail of user ebwe
EBW E.
1 review
0 helpful votes
November 8th, 2019
Verified purchase

We were very pleased with the product and the customer service provided by Amanda. We have been looking for a Frosted Tumbler similar to this and were unable to locate it. Amanda helped us find this product which was exactly the same as our previous purchase with another supplier who has since discontinued the product.

Several of our employees have mentioned how excited they are about this product and can't wait to use it again.

Thumbnail of user ryans234
Ryan S.
5 reviews
0 helpful votes
July 23rd, 2020
Verified purchase

Super fast quote! We had to wait to secure funds prior to purchasing these water bottles, and Brianna, our customer rep, was patient as we worked through the process.

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William Z.
Typically responds within 5 hours

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