• WaterBottles.com

WaterBottles.com

Overview

WaterBottles.com has a rating of 4.8 stars from 542 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WaterBottles.com most frequently mention customer service, entire process, and timely manner. WaterBottles.com ranks 4th among Promotional Products sites.

This company responds to reviews on average within 5 hours

Positive reviews (last 12 months): 75%
Positive
3
Neutral
0
Negative
1
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What reviewers want you to know

Positive highlights

  • A wonderful company with great products and even better customer service.
  • The process to get custom printed water bottles for our program was very easy and fast.

Critical highlights

No critical highlights yet

How would you rate WaterBottles.com?
Top Positive Review

“Great customer service and product!”

Anabel B.
2/15/24

We are pleased with the product. The process to order was easy and fast. Briana assist us in a timely manner and efficiently. The product arrived fast, earlier than expected.

Top Critical Review

“They printed the sentence upside down”

JOYCE H.
9/22/23

They printed the sentence upside down, then wanted me to pay double to re do it. Who knew you didn't know we read from left to right. I proofed the symbol and wording. I didn't think you would print it upside down or know to proof your error.

Reviews (542)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (107) water bottles (116)
Thumbnail of user west10
Wes T.
1 review
0 helpful votes
February 9th, 2018
Verified purchase

We would order from you again. We were disappointed our original color choice was not in stock when we proceeded with the order but our second choice came out well. Jessica Hernandez did an excellent job following up and following through on our order.

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BJHS Y.
1 review
0 helpful votes
April 22nd, 2019
Verified purchase

The staff was very easy to work with and very accommodating to our specifics needs, such as budget and shipping. The online process was quick, easy to understand and very efficient. We order water bottles every year and this is by far the most pleasant experience we have ever had. We look forward to ordering again in the future.

Thumbnail of user tannerm17
Tanner M.
1 review
0 helpful votes
October 2nd, 2015
Verified purchase

H2O Surge
The bottles look awesome and I'm glad they formatted the picture themselves to what I wanted. They were kind enough to expedite them after a glitch on their part.

Thumbnail of user maggiej95
1 review
0 helpful votes
October 10th, 2022

We needed 300 water bottles for a school event and we had a quick turn around because of needing to wait until the budget with federal funds was approved. Briana responded fast, followed up, and communicated clearly. I was impressed that the water bottles made it the night before our event.

Products used:
water bottles

Service
Value
Shipping
Returns
Quality
Thumbnail of user staceyc57
Stacey C.
2 reviews
1 helpful vote
February 17th, 2016
Verified purchase

Be careful with the lids
This company was great to work with, responsive to emails and phone calls. We love the spirit sport water bottle, the sides don't sweat and the straws are great. The lids seem to be a bit fragile, as we have had several crack.

Thumbnail of user tylers91
Tyler s.
1 review
0 helpful votes
November 10th, 2017
Verified purchase

We're so happy with our H2Go Fresh infuser bottles! This was our first order with waterbottles.com and the price was better than anywhere else I found, the quality is outstanding, and it was delivered earlier than expected. I even ran a test one through the (no heating element) dishwasher and it came out perfect, no fading or anything. The only thing I would say it's a bit of a confusing process. I chatted with an online rep because they were offering discounts, then the contact method switched to email, then instead of being able to order on the website I had to pay through an invoice link because of the special pricing. So it all worked out but it definitely wasn't as straightforward as: get a promo code, place your order online, send in your artwork, get your finished product. Overall I'm really glad I came across waterbottles.com and ordered the particular bottles we did. They ended up being exactly what I envisioned for our retreat!

Thumbnail of user briec5
Brie C.
1 review
0 helpful votes
October 18th, 2015
Verified purchase

Good Product!
We had to change the design a couple of times.. but customer service was pretty decent to work with. The finished product was beautiful.

Thumbnail of user timw268
Tim W.
1 review
0 helpful votes
May 22nd, 2018
Verified purchase

Thank you for asking. Briana did a fantastic job through the whole process. Walking us through the process and getting the bottles to us in a fast timely fashion, as promised!
Only issue, next time we'll see if we can get a "softer" squeezing bottle. The bottles are a little hard for cyclist to squeeze the water out. Think it may just be a different selection. Graphics were on target and bottles arrived well packaged on delivery. Yes, we'll use you all again.

196 additional ratings and reviews were submitted through Shopper Approved, but only the most recent reviews above 100 characters are displayed.

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Company Representative

Thumbnail of user williamz45
William Z.
Typically responds within 5 hours

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