• Watch Warehouse

Watch Warehouse

Overview

Watch Warehouse has a rating of 3.48 stars from 14 reviews, indicating that most customers are generally satisfied with their purchases. Watch Warehouse ranks 39th among Watch sites.

  • Service
    2
  • Value
    2
  • Shipping
    2

This company does not typically respond to reviews

Positive reviews (last 12 months): 90.9%
Positive
10
Neutral
0
Negative
1
8
See all photos

What reviewers want you to know

Positive highlights

  • I called number to check on material used on the watch and the customer service rep.
  • My shopping experience was great and I found the perfect timepiece as gift for my best man in our wedding.

Critical highlights

  • Also, you should offer sizing, engraving, and why am I paying sales Tax?
How would you rate Watch Warehouse?
Top Positive Review

“Perfection”

Abby B.
10/23/23

Well packed, they track the shipment, legit product, intact. I have been a Montblanc client and collector for the past 10 years, from pens to watches to luggages and leather. Watchwsrehouse, provides the same white glove service. However, the prices were better a few years ago, today it is close to the store tag.

Top Critical Review

“Garbage company selling damaged goods.!”

Clyde F.
5/6/21

They don't reply to Emails or answer their phones. They don't honor their warranty, the item I bought stopped working after two outings, sent the item back and never heard from them again. I would consider you foolish to do any business with this company if you value your hard-earned money.

Reviews (14)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (26) shopping experience (14) great price (25) great experience (9) web site (5) 3 days (4) mont blanc (8) sales tax (3) delivery time (3) 5 stars (5)
Thumbnail of user abbyea.usa
1 review
0 helpful votes
October 23rd, 2023

Well packed, they track the shipment, legit product, intact. I have been a Montblanc client and collector for the past 10 years, from pens to watches to luggages and leather. Watchwsrehouse, provides the same white glove service. However, the prices were better a few years ago, today it is close to the store tag.

Products used:
Baby Montblanc Pens

Thumbnail of user clydef11
1 review
2 helpful votes
May 6th, 2021
Verified purchase

They don't reply to Emails or answer their phones. They don't honor their warranty, the item I bought stopped working after two outings, sent the item back and never heard from them again. I would consider you foolish to do any business with this company if you value your hard-earned money.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rodneyr393
1 review
0 helpful votes
December 3rd, 2023

Excellent online store. No scams, the watch was real and not fake, 2 days shipping, excellent customer service and great prices. Don't think twice, the store is real and excellent quality products.

Tip for consumers:
Excellent store

Products used:
Watch

Thumbnail of user kushagravarma15
1 review
0 helpful votes
November 29th, 2023

Hi, I recently bought a lamy pen from Watch Warehouse. Their service was great - Price (best in the market), ordering process (very simple), delivery of the product (quick, organized, on-time). That' a five star work!

Service
Value
Shipping
Thumbnail of user horacios23
2 reviews
0 helpful votes
April 4th, 2023
Verified purchase

Exactly as it was on the picture and when I realized the quality of this watch made my day even better

Thumbnail of user markd3781
1 review
0 helpful votes
February 17th, 2024

The watch was delivered in short order, and was in perfect condition when received. I had a very good experience.

Thumbnail of user stacyr396
1 review
0 helpful votes
April 17th, 2023
Verified purchase

Good. Made an order. It came. Not much more to say.

Thumbnail of user brennanb45
1 review
1 helpful vote
May 4th, 2023
Verified purchase

Arrived on time and I am very pleased with the pen. It is exactly what was pictured and would order again.

Thumbnail of user nhin22
1 review
0 helpful votes
April 14th, 2024
Verified purchase

Returned the watch (on April10th AM) that shipped to me without diamond certificate but until now still have not heard about my refund process. Have been emailed twice. Please help.

Thumbnail of user alejandrot95
1 review
1 helpful vote
July 10th, 2023

I bought an Omega Seamaster 300M, the first time buying with this company, and I did a lot of research to verify their legitimacy and didn't find anything major. The communication was great, as well as the delivery and receiving of the watch, brand new and with all the cards exempt for the IW from Omega.

Thumbnail of user lanas382
1 review
0 helpful votes
April 18th, 2023
Verified purchase

The ordering and shipping process was very smooth and very quick delivery.

Thumbnail of user stevec2457
1 review
0 helpful votes
April 20th, 2023
Verified purchase

I bought a beautiful Tag Heuer watch and it was delivered very fast

Thumbnail of user israelb71
1 review
0 helpful votes
May 1st, 2023
Verified purchase

Great watch.A + seller.will buy from here again.GREAT SERVICE

Thumbnail of user kevinl696
1 review
3 helpful votes
October 19th, 2019

WILL UPDATE REVIEW IF SELLER MESSAGES BACK.

Title says it all, really. I ordered an expensive timepiece from this website and not only did it NOT include the original certificate of authenticity, but it also was listed as brand new on the website when it appears to be a refurbished item.

Luckily, the serial number is verifiable on trusted.com, and so I believe it's authentic, however, some dirt under the crystal and an imperfect lume application tells me that this probably isn't a brand new watch and was poorly serviced at some point in its life prior to my purchase.

I'm mostly upset about the lack of honesty and transparency here as the cosmetics can be repaired (but at a cost).

So overall - not a super transparent seller - I'd take my business elsewhere if looking to make an expensive watch purchase unless they reach out to make this right.

I've already reached out to them with these issues and if they decide to make things right, rating will go right back up to 5 stars.

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From the business

WatchWarehouse is committed to providing our customers with the best value, quality, selection and service of brand name watches, jewelry and accessories. WatchWarehouse sells 100% Authentic watches such as: Baume & Mercier, Bulova, Cartier, Chopard, Diesel, DKNY, Dolce & Gabbana, Fendi, Fossil, Gucci, Hamilton, Luminox, Michael Kors, Montblanc, Nautica, Omega, Rado, Seiko, Skagen, Tag Heuer, Tissot, TW Steel, Victorinox Swiss Army, Wenger and more.

Company Representative

Thumbnail of user avis44
Avi S.
Typically does not respond to reviews

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