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Watchsimo has a rating of 2.3 stars from 49 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Watchsimo most frequently mention customer service, and return policy problems. Watchsimo ranks 199th among Watch sites.
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I received my watch in Australia 4 days after ordering. I paid for the UPS tracking and it was fantastic. I had a question about the order and Monica return emailed me within a couple of hours. The watch itself is flawless. Looks amazing, paid a fantastic price, everything works as expected. I'll definitely be buying from Watchismo again.
I am still struggling, well after the order was shipped, to find out where it is. They do not respond to emails, to messages sent via their own account system, to messages sent via their contact forms, or via any other method. Further, their shipping practice is extremely suspect. I ordered from outside the US, paid the premium for the maximum shipping costs to ensure speedy delivery and detailed tracking (as per their shipping options), and subsequently was informed by the Global Postal Tracking Service that they shipped via the cheapest method, with no guaranteed tracking, no prioritization and with no control. One of the items in the order was a gift, and the date has passed. They have still not responded to any of the multiple messages sent to them, and still not addressed my questions about shipping, tracking and the current location of the parcel. It's the 5th of July today, and I've been chasing details about this order since it was placed, on the 22nd of June. Genuinely terrible company. What a pity. Update: Watchismo, now trading as watches.com, has stopped replying to my emails. After the mail I got from them when I lodged a PayPal dispute I never heard from them again. Essentially, I just bought a sour taste in my mouth, and nothing else. Moral of this story? You will only get any faint customer service from this company on the day you threaten to withdraw payment.If you're going to deal with them, do so only via PayPal. The order is now overdue by more than three weeks and according to the International Shipping Service has not even entered the country. Watchismo replied to my PayPal dispute, by providing the same incorrect shipping details they previously provided me. I will never ever use this horrible $#*!ty company ever again, under any circumstances.
I received my watch in Australia 4 days after ordering. I paid for the UPS tracking and it was fantastic.
I had a question about the order and Monica return emailed me within a couple of hours.
The watch itself is flawless. Looks amazing, paid a fantastic price, everything works as expected.
I'll definitely be buying from Watchismo again.
Just received my watch from Watchismo. I opted for the 10-14 working day delivery option and received it 5 days after it was shipped, a whole week earlier than expected and this was to the UK. The limited tracking was also more than adequate, with updates at every stage of the delivery process
I found the customer service to be excellent, all emails were replied to the same day.
Great product at a very good price, I couldn't be happier with my purchase
Amazing Customer service and beautiful Watches. Ordered my partner a watch for his birthday. Although a little nervous about buying such an expensive item online, they answered any questions i amy have had and upon ordering it was shipped within a matter of hours. It arrived on the exact estimated date of arrival packaged so beautifully. I can't wait to give it to my Partner!
FAST SHIPPING! WELL PACKAGED! BEST DEALS WHEN WATCHES ARE ON SALE!
ORDERED VESTAL BRIG 020 MODEL WATCH. IT WAS BEAUTIFUL!
After ordering a watch it was stuck in transit for a few days and i found a few negative reviews and got worried but i have to say it was totally the opposite. Great watch and very quick replys to emails from monica. The customer service i found was great. Thanks very much
Checked out site, liked the many options and price variances. Bought two watches one on the higher price point and one under $500.00. Had great experience with customer service and delivery's. Watch's are better than expected very happy with purchases. Take it from a true watch enthusiast this site is great.
I was a little apprehensive about initially buying off this website due to the negative reviews but my experience was completely opposite. I bought a Mr. Jones watch from them got a confirmation email and a shipping info email in a 24 hr period. I received it in a box wrapped in bubble. The watch was exactly what i ordered.
Watch came very quickly. No hassle transaction from Watchismo. Will buy from them again.
I ran across this site while searching Google for watches. I ended up ordering 2 watches from them which were shipped almost immediately! I am very impressed with the selection here and doubly impressed by how quickly my order was shipped. Great watches as well! Highly recommend!
I received a watch from Wachismo that was much larger than appeared in the photos. It didn't fit well so I emailed for the return code. All I received was an email from a 'Monica' asking why I wanted to return the watch, then no information or answer on the mysterious "RMA' code required to return the item. Customer service appears to be terrible, wish I had read the reviews prior to ordering.
* Update: received return info and am sending out this evening, stay tuned for rest of the experience, so far, so good...
** Update: Monica called me personally to address my concerns, which was quite a nice touch. I sent the watch back at my expense and was immediately notified upon its arrival. I was issued a gift certificate for merchandise and I ordered a more desirable watch from Watchismo. I could not be more satisfied and impressed with Monica and the service at Watchismo!
The customer service was excellent! I wanted the band on a watch swapped out, they accommodated my request and shipped instantly, never had better or faster service! Remember: people are more likely to review bad experiences so take 8 bitter people with a grain of salt, watchismo is the place to go for well priced watches with blazing fast shipping!
I actually had a positive return experience--though I would caution everyone: DON'T try on the watch if you know you don't want it. This, as at most stores, voids much of the return policy. The guys worked with me to help me find a watch I would love after I picked one out that was too big for my taste. Positive, professional, and fair customer service.
This is a "Titan" of watch websites. The prices are SUPER competitive and COMPLETELY COMPARABLE to ANY brand name watch on it's home site; I was pleasantly surprised! GL
Been looking for a site like this since Al Gore invented the internet. Coolest watches I've ever seen, just got my third watch this Christmas - for a great price and fast as hell.
Gain trust and grow your business with customer reviews.
Watchismo has been in business since 1999 and are an Authorized Dealer of all the brands we carry. We only sell watches that come straight from the manufacturer and are 100% Authentic Guaranteed.
All of our watches are brand new, unworn and come in the original manufacturer packaging and all come with full manufacturer warranties that are honored internationally.
Watchismo is a carefully curated watch collection by brothers Mitch & Andrew Greenblatt, modern horological enthusiasts with a passion for unique timepieces. Purveyors of wrist-borne time machines since 1999, Watchismo is a singular source for unusual modern watches from around the world.
