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  • Watch33

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Overview

Watch33 has a rating of 2.04 stars from 68 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Watch33 most frequently mention full refund, credit card, and tag heuer problems. Watch33 ranks 235th among Watch sites.

What reviewers want you to know

Positive highlights

  • As my watch was being shipped from the states it took another 3 days for delivery.
  • The delivery time of 5 days during the UK postal strikes is also much quicker than expected!

Critical highlights

  • He has also advised me how to return it for a refund as i had tried to cancel my order.
  • Well over 3 weeks later no refund and no correspondence.
How would you rate Watch33?
Top Positive Review

“I have to say I have read many reviews of Watch 33...”

stuart p.
9/11/10

I have to say I have read many reviews of Watch 33 on this site that appear to be of a negative ilk, however my experience with Watch 33 was exceptional. Anthony handled my queries promptly, was open and honest in answering all of my questions including the time of which it would take for my watch to arrive. It was shipped from the U. S, it took a little over a week to get to the UK and 1 month on, I am delighted to say as per Watch 33's commitment that there are no hidden charges, I have not received any form of duty bill from Fedex. Looks like Watch 33 have listened to the feedback posted and made changes for the better! I got an amazing watch, at a great price, with great service... thanks Anthony and Watch 33.

Top Critical Review

“Excellent site as far as presenting the goods, and...”

Poul V.
8/22/11

Excellent site as far as presenting the goods, and very low prices. They PROMISE there will be no extra charges. That promise is a lie! They tell nothing about delivery times... it took 10 weeks. Not impressing. Appearently, by ticking of that you have read and understood their sales Conditions, you have given Watch33 the right to send the customs bill on to YOU! "NO hidden charges"... Shame on them! I really can not warn enough... put your business elsewhere!

Reviews (68)

Rating

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Reviews that mention popular keywords

refund (28) 3 weeks (7) 3 days (5) tag heuer (10) customer service (8) order (48) import duty (5) trading standards (4) credit card company (4) delivery time (4) site jabber (3)
Thumbnail of user teresaj
1 review
3 helpful votes
December 11th, 2009

I ordered a Tag Heuer watch with this company and I received it yesterday morning. I was thoroughly delighted with it and saved myself quite a lot of money. Its exactly as it is shown on the website and I would have no qualms about ordering from this company again. Good service and also prompt replies to my queries. Thank you Watch33 again.

Teejay

Thumbnail of user robd
1 review
6 helpful votes
November 13th, 2009

I used this site recently and was genuinely suprised at the number of negative reviews I have come across. My experience was 100% positive! I ordered a Tissot T-Classic Watch on November 6th. The watch is over £50 cheaper than on most other websites and arrived with me yesterday (12th November), just as described. Overall an excellent website with easy-to-use layout, providing quality watches at prices seemingly much lower than elsewhere. The delivery time of 5 days during the UK postal strikes is also much quicker than expected! I will certainly be returning if i ever purchase another watch.

Thumbnail of user grego7
1 review
3 helpful votes
November 22nd, 2009

Could not have asked for a better experience. After reading the terms and conditions on the on line site i understood that the watches I was going to order was going to be authentic. I purchased the Tissot watch and had it authenticated by a reputable jeweler which said that the watch is 100% genuine got it £40 cheaper with the shipping and the VAT. Highly recommended

Thumbnail of user clarew
1 review
1 helpful vote
April 17th, 2010

Easy to use site, good choice, fast delivery excellent price

Thumbnail of user stevenp2
1 review
1 helpful vote
February 10th, 2010

I purchased a watch from watch33 on the 2nd of Feb and received my watch on the 5th of Feb. The watch was spot on and so was the customer support. I would recomend watch33 to everyone who wants to buy a watch.

Steve

Thumbnail of user aubertr
1 review
4 helpful votes
November 13th, 2009

Hello,

First, please, excuse my very bad English, because I am French and therefore my English is not actually fluent...
About Watch33. Com, I have to recognize Matt is a very nice person, who answer my mails, and, because of a delay of his supplier (ESQ), he proposes me a full refund.
I think he is very honest and he tries to do his best to fulfilled his customers. Indeed, he sent me several mails, to explain the reasons of the delay of my order.
Eventually, "wait & see": I am now decided to keep my order on, and I am sure Matt and his colleague will do their best to ship my order in the next days.

Best regards,

A French buyer.

Thumbnail of user kevins3
1 review
5 helpful votes
November 13th, 2009

I ordered a Tag Heuer watch which cost me £350 less than the store. Shipping was a bit slow however a great price for a great watch... Will be back to shop here for my families christmas gifts

Thumbnail of user ciaranh
1 review
1 helpful vote
April 14th, 2010

Ok; for some of you that will read the following reviews afteer this one will probably draw a negative conclusion based on the reviews alone.
People; Watch33.com are a legitimate business and they offer hard to find watches at a good price. They are able to do this by acting as on behalf of the customer and importing timepieces from the states.
My first and last piece of advice is READ THE TERMS AND CONDITIONS!
It is quite clear and if you are looking for a hard to find timepiece at a good price I highly reccomend these guys. I ordered a non UK spec stainless steel Citizen eco-zilla and it arrived at my home address in nine days (that includes a weekend too!) with all of the correct paperwork and marques.
The fedex service is highly efficient and if you have any questions then just email watch33.com and they will reply!

Best of luck to these guys, they provided a good service and an excellent timepiece to a happy customer!

Thumbnail of user jennifers3
1 review
4 helpful votes
November 15th, 2009

My purchase was an Omega ladies watch made on the 8th November; the watch was received on the 11th. I had the watch certified by a high street jeweller on the 14th as my only concern (due to the fantastic prices) was the authenticity of the watch. The watch was genuine and I saved a lot of money going to Watch33, should I ever need to purchase another watch I will of course use Watch33.

Jenn

Thumbnail of user johnd10
1 review
4 helpful votes
November 15th, 2009

I bought the wifes birthday gift from watch33 on the 4th November (Wednesday) and received the watch on the 6th. I was impressed by the speed of delivery and customer service was great as I needed to clarify dimensions of the watch. I am a fussy buyer and would definatley purchase from watch33 again.

Thumbnail of user craigd1
1 review
4 helpful votes
November 12th, 2009

Found this whilst looking for the site again. I need to order another watch. The watch I ordered came after 4 days of ordering and I saved a lot of money. I am using them again

Thumbnail of user joshw1
1 review
4 helpful votes
November 13th, 2009

My order was shipped out within 3 days and I am in love with my new watch.

Thumbnail of user stevenm2
1 review
4 helpful votes
November 13th, 2009

One of the best prices on the net even though took a while to come at the end of the day I got my watch and I couldn't be happier!

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