Watch33

Matt silversides phoned me this morning about my order with them and explained the situation of delays with some delivery. I was quite pleased that he phoned as i really wanted some reassurance.he was very polite and confident with what he is doing. I have given him credit and he proved me wrong as i thought that i was conned. I have not yet received my watch but i am prepared to wait and considering placing another order for my wife's christmas present. Lets give him a chance. A young man with a new company and doing better deals than most of them online and on the high street. Will deal again

I ordered a Citizen Eco Drive Atomic watch from this site for £305. This was £150 less than the RRP and £100 cheaper than any other website. Delivery was stated as between 5 and 7 working days. I paid and when i chased after a week the delivery had increased to 4 weeks, I eventually received my watch a few days after the initial 4 week period. Although delivery was longer than anticipated their sales team where honest and helpful with the situation. Apart from the delivery time the price was extremely competitive and maybe if they mamange customers expections by stating a more reasonable delivery time they might have more satisfied customers. All in all though i'm very happy with my purchase and if i'm not in a rush for a watch in the future i would definitely use them again.

If youre patient with this website they will provide you a very competitive price.

My summary - excellent products at fantastic prices but they need to work on communication and delivery time, over 2 wks in my case. The point being that I still got a fantastic watch with a 47% saving over RRP!

In Detail:
I decided to buy a watch to celebrate the birth of my 2nd son and to be an heirloom for him. After a good while researching watch33 and others, including phone calls with Matt at Watch33, I placed an order for a Tag Heuer Carrera on 13th October and recieved conformation emails asap.

The item said in stock and fed ex delivery so I got concerned when 7 days later there was no news. I emailed them and got a response from Matt apologising and saying the item was due for shipping in 2 days and that the delays we due to higher than expected demand

2 days later still nothing, it was actually another 7 days before I got the email from fed ex confirming dispatch and the tracking. As my watch was being shipped from the states it took another 3 days for delivery.

Both myself and my wife run our own businesses and from my dealings and conversations with them, Matt and David do seem to be very genuine and are trying to to cope with a business which has only just launched and is suffering from having poor information from their suppliers, unexpected levels of demand meaning its hard to cope with operating the business as well as answering all the queries on delivery dates for existing orders.

I would recommend to do as I did which is to wait it out and you should be as happy as I am.

I don't normally do reviews but as I had the same concerns and reservations as everyone else I thought you'd like to know that mine proved to be unfounded and yes I will be recommending this site and using it again.

Paul L
Hertford

I have ordered a watch from this website on the 14th October. I received a confirmation email with an order number and another email to say the order was being processed - payment was taken from my account the same day. I have not received the watch. I have sent several emails but got no reply. I tried phoning the company and am only getting an answering machine. My advice to everyone is DO NOT USE THIS SITE or its associated sites of which there are another two who say they are selling jewelry and another selling sunglasses. Be very, very careful - I think this may be a scam.

Please, any advise!. I want to refund me because I will be away on 25th/11 and no one can collect my watch (160£)

Update:

Nidal,

We simcerely apologise for the lack of communication with regard to yourorder. Your watch was one of a quantity of stock ordered from our Seiko vendor onThursday 15th October due to high demand. This stock has still not arriveddespite contact with our vendor on numerous occasions. As requested wehave issued a full refund to your card, for the amount of £163.95 (refundtransaction code REFNQ14WE*******5956-F29). Regards,
Matt
WATCH33.com

Thanks Matt