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  • Watch33

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Overview

Watch33 has a rating of 2.04 stars from 68 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Watch33 most frequently mention full refund, credit card, and tag heuer problems. Watch33 ranks 235th among Watch sites.

What reviewers want you to know

Positive highlights

  • As my watch was being shipped from the states it took another 3 days for delivery.
  • The delivery time of 5 days during the UK postal strikes is also much quicker than expected!

Critical highlights

  • He has also advised me how to return it for a refund as i had tried to cancel my order.
  • Well over 3 weeks later no refund and no correspondence.
How would you rate Watch33?
Top Positive Review

“I have to say I have read many reviews of Watch 33...”

stuart p.
9/11/10

I have to say I have read many reviews of Watch 33 on this site that appear to be of a negative ilk, however my experience with Watch 33 was exceptional. Anthony handled my queries promptly, was open and honest in answering all of my questions including the time of which it would take for my watch to arrive. It was shipped from the U. S, it took a little over a week to get to the UK and 1 month on, I am delighted to say as per Watch 33's commitment that there are no hidden charges, I have not received any form of duty bill from Fedex. Looks like Watch 33 have listened to the feedback posted and made changes for the better! I got an amazing watch, at a great price, with great service... thanks Anthony and Watch 33.

Top Critical Review

“Excellent site as far as presenting the goods, and...”

Poul V.
8/22/11

Excellent site as far as presenting the goods, and very low prices. They PROMISE there will be no extra charges. That promise is a lie! They tell nothing about delivery times... it took 10 weeks. Not impressing. Appearently, by ticking of that you have read and understood their sales Conditions, you have given Watch33 the right to send the customs bill on to YOU! "NO hidden charges"... Shame on them! I really can not warn enough... put your business elsewhere!

Reviews (68)

Rating

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Reviews that mention popular keywords

refund (28) 3 weeks (7) 3 days (5) tag heuer (10) customer service (8) order (48) import duty (5) trading standards (4) credit card company (4) delivery time (4) site jabber (3)
Thumbnail of user mikec13
1 review
1 helpful vote
December 8th, 2010

I recently bought a Tag f1 Indy 500 from Watch33. Admitedly, it did take 3 weeks to arrive, having been imported from USA. However, after being assured ( by Anthony) that it would be dispatched on a certain date, I was able to track the watch on the FedEx site and followed it's progress from New York via Indianapollis, Gatwick, Carlisle then to my home address in Scotland. On arrival, my watch was well packaged with genuine Tag Heuer case and manual. There was no Tag warranty card with it but Watch33 did say in the advert that it is covered by their own guarantee. This is because they aren't registered Tag dealers. I have since taken the watch Watts watches of Switzerland in Edinburgh who confirmed it as the genuine article.
I'm very pleased with my purchase and saving of £250.

Thumbnail of user johnj5
1 review
1 helpful vote
August 2nd, 2010

Tried to buy a watch for someone's birthday present. The website said it was in stock, but it actually wasn't. I was let down and was pretty disapointed.

Thumbnail of user michaelr2
1 review
3 helpful votes
November 17th, 2009

Anyone who has visited this website, On first impression it seems like a very genuine and professional site, About 2 and a half weeks ago I ordered a Marc Ecko watch from this website as they were cheaper than anyone else on the internet, A few days ago I hadnt received my watch so I went on the net 2 find some reviews on watch33 which led me to this site, Straight away I found negative reviews and was instantly suspicious, Searching a little more on Site jabber there was a reply from a guy who claimed to be the websites co owner, They insist they are a genuine company but have not been able to keep up with orders, Anyway after reading that, I sent a msg on here to the company and they replied the next day (Saturday)sending me an email saying they were sorry my watch couldnt be delivered to them due to very high demand and a full refund has been issued. The money is in my account today which is(Tuesday) So I don't think this site is a scam, But with some watchs at almost 40k the guys at watch33 have to get there sh#t 2gether.

Thumbnail of user ewanm
1 review
5 helpful votes
November 13th, 2009

Update 3

A week since my last update and I am sorry to say that there has been no further action from the last email sent from WATCH33. No sign of action from Fedex. Matts promises are unfulfilled (ive not checked the refund) as much as would like to stick with them, they are not providing a satisfactory service! All I require is simple communication and a more personal service.
Come on boys get your act together.

Ill keep you posted.

Update 4

Got an email today stating I have been refunded! 5 weeks later! I think they have employed a cust svc rep and they have made many excuses!
Not checked refund but purchased same watch elsewhere http://www.firstclasswatches.co.uk/s...er-p-5211.html
£40 cheaper and free next day delivery! Authorised dealer.

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