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Montgomery Wards has a rating of 2.21 stars from 66 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Montgomery Wards most frequently mention customer service, and credit card problems. Montgomery Wards ranks 224th among Home & Garden Other sites.
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I have been buying from Montgomery Wards for a few years now. Both my sister and mother have been long time customers for as long as I can remember. We have never had a problem with customer service or returns, shipping label always comes in my packages. I had purchased the wrong size curtains,easy return and credit refund,
Purchased a outdoor antenna when we received it the coaxle that comes with it was broke and the end piece was not pulled thru. The antenna does not work nothing comes in more than 10 to 15 min at time.husband has moved it everywhere many times trying to get it to work. Very dissatisfied with it and will not recommend it to no body. I really feel they should refund our money or send us another one and we also have five towers all around us so we should have no problem getting reception.
Thought Ward's was good place as family shopped here as a child but bought a necklace and fall jacket but ended up with the right necklace but got woman's jacket in wrong color and a pair of women's sweatpants so I sent that part back and after paying since last December I'm told I still owe over 40 dollars, hell that's the price of jacket I sent back and you say took off my bill yet I've paid almost 80 bucks for 70 dollar necklace and say I still owe over 40 dollars...smh...guess I'm done with Ward's and I was gonna by couple other things but I'm outta here for good.
Products used:
The necklace
Yes, I give Macgomery ward a two star rating because no where does it say that you are not allowed to make multiple payments and then not count towards your next payment it does not say anywhere that you can only make one payment per month because if you don't, then you'll get a late fee I had a customer support team member argue with me pretty much denied everything that I asked refused to let me talk to a supervisor and then when I was getting the information to return my product and get my money back, he hast to transfer me to another department and he transfer me to a supervisor And that supervisor that I talk to you took my five dollar late fee off got me to keep my product and I finish paying off my bill except for the five dollars now if he would've done this they probably could've got a four or five star rating from me They got it too and that's because the supervisor was helpful but I will never order from this company ever again.
Products used:
Dehumidifier
Mostly anything on this site is over priced. I've noticed this recently after a few purchases. On a good note it is easy to get credit, but I promise you'll pay for it if you use it. The products I've received are also not well made. It's like they are taking cheap products marking them up and selling them at premium prices. Not sure if others have had this problem but I won't be shopping here anymore.
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