Warby Parker

I have zero complaints about my experience with Warby Parker. I got my try-on frames promptly. Ordered and received my glasses within 10 days. Cool. And, they fit and improved my eyesight as promised. However, after a week I noticed an itching around the tops of my ears at frame contact. Now, I am noticing a slight itch on the nose of my bridge. I am not allergic, generally. So, what the hell are the frames made from and should I be worried?

Ordered my first pair rather easily. Within a week I had a scratch on my lens. I called n they sent me a replacement pair since it is under 90 days. Within another week my left lens has a scratch. I have been so careful only cleaning them with eye cloth. I have never had glasses that scratches soo easily. Frustrated and sure I have no options

My review only pertains to ordering contact lenses through Warby Parker, as I have never ordered glasses through this site. The ordering process was "okay" (admittedly 1-800-Contacts is smoother and faster). And I didn't have any issues with the products until after a month or so. One of the contact lenses was defective, and I called to receive a replacement. I initially spent over 40 minutes on the phone with a representative who took a while to "check on my issue" only to come back and say that there was nothing to be done other than a discount on a future order. This response was unacceptable to me, so I asked to speak with a supervisor to discuss the issue further. After waiting on hold for another 20 minutes, the call was cut off. When I called back, I briefly explained the issue and that I was waiting to speak with a supervisor. I was then connected with a supervisor who right away apologized for the miscommunication and explained that there actually IS a policy to replace defective items at no charge. This resolution only took about 15 minutes to solve. The lesson I learned was to always speak directly with a supervisor when you have an issue with a product. Save yourself the time speaking with an inexperienced representative who can't help you.

I was tired of paying a lot at my optometrist offices and lenscrafters. I've had varying types of vision insurance - even with ones that pay a lot for frames/lenses, each pair has come out to around $300. I was kind of skeptical since not all glasses are made equal and neither are faces but in order to save money I decided to try them. True to advertisement, you can try 5 at a time for free. It's easy to mail them back - the labels are included and I found their virtual try-on better than other sites. However, none of their glasses fit my face. They definitely do not suit people with lower or no nose bridges. So for me, their glasses would slide down and since the glasses do not have spring hinges - the fit is also precarious at best. Also, the lenses do get dirty easily and very smudged - so I think that the quality isn't too good. In the end, I had to break down and buy a pair at Lenscrafters because their frames fit my face better even without nosepads. I'm not sure if the Warby Parker designers really considered facial variation. I did end up exchanging a pair with prescription within 30 days for another pair, so the customer service was great overall. However, if your face deviates from caucasian features the glasses may not fit that well.

I purchased two pair of glasses, two days apart.
One single vision distance and one reader prescription. The second pair purchased 3-4-2020 we delivered today, 3-7-2020.
When I called to inquire about the first pair, Jenny, explained different labs work at different turn around times and the first pair bought would be delivered by 3-16-2020.
No answer as to why all orders don't go to the labs with the best customer service.

I am a huge fan of WP and got my 1st pair many years ago. Began telling everyone about them! Have needed to change prescription for several years but didn't because I loved them so! Finally, after leaving them in Costa Rica, had to order new ones. Prescription great but frames not happy with. They are fab... but, they dont fit like they should. The arms are much wider than the part that is at my eyes. In short... they feel too big (stretched out) and constantly fall off. I did ask WP if anything could be done. They suggested I go to my eye doctor, a Wal-Mart (or some other place) and get them adjusted. I dont want to go to my eye Dr or any other company and ask them to adjust a pair of glasses I didn't purchase from them. JUST me.

I love my glasses. I did not even have to get used to new glasses, which I usually have to do. However, I have been trying to get an answer to a question about my shattered lenses (long story), but have not received an answer. Therefore, I rated them as average.

The glasses arrived on time, and the lenses aren't bad. The frames, however, are extremely cheap-looking and -feeling. I bought the Zelda, and the "gold" bridge is actually plastic. It's very difficult to adjust the nose pads to fit my face, and one of them is loose. The glasses are cute, though, so I guess I'll wear them.

The price is very inexpensive and the service was great but concerned the quality isn't what I normally get in most eyeglasses. I've had my glasses from WarbyParker for about 2 months and the one thing I've noticed is that the lenses constantly need to be cleaned.

I love the fact that you get 5 pairs to try on at home and the ease of sending back. Found a pair so decided to try doing this online. Over all I am happy with my purchase, but I expected a follow up email asking how I liked them. They were so prompt before and during the purchase but afterwards nothing.

Super excited to get my WP. I pick out my stockton frame and they arrive in a reasonable amount of time. Problem is the frame was all stretched out and bent. Someone manhandled these frames really bad. They wouldn't even sit on the table evenly, one of the arms was an inch off the table. So customer service, which is amazing, sent me another pair. These are less warped, but they are still slightly bent and crooked. When I put them on the table they wobble. I will keep them cus it's way better than the first crap they sent me. But I am not really happy with them either, the attention to detail is just not there. TWICE! Uggh. They are what they are, cheap glasses. I'll probably buy from them again, because the price and service, but my expectations are low for frame quality. Seriously, don't manhandle the frames when you put the lenses in! Be gentle! Ugg.

I saw this company featured on the television program and thought I'd try them out. I selected 5 pairs of glasses and they were shipped to my home in a very short period of time. When I tried them on there were several pairs that I did not remember ordering. But that's okay because I did like one pair. I had some questions so I called the company. The person that I spoke with was very nice and answered all my questions completely. Regarding the pairs that I didn't remember ordering, the woman told me that if they don't have what I ordered in stock they will substitute a different pair.
I went back on the website to see how much the glasses that I selected wood cost and to my surprise or should I say to my dismay, the glasses that I selected cost $345 with progressive lenses! Yikes! That's a lot of money and not competitive with other eyeglass stores.
I think if this company really wants to stay afloat they are going to have to improve their website because it's clunky and slow and take a look at their pricing.
Pros: Great concept
OK selection
Fast delivery
Courteous customer service
Cons: If they don't have exactly what you ordered they will substitute a different pair
Glasses with progressive lenses are WaY too expensive!
Clunky, slow website.

This company markets a product that is average quality and a bit pricey for the product you get. Anything other than a standard single view prescription is way too expensive. I prefer to just take it up the proverbial you know what and buy really good quality frames and lenses at an optical shop.

I did buy a pair of non-scrip sunglasses that I really like, but they were just as expensive as Ray Ban.

Its really very good product and i really happy with it. It quality is really amazing and now its my regular sunglass. The sunglasses price is really very cheap compare to other sunglasses.