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Wanelo has a rating of 1.84 stars from 416 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wanelo most frequently mention customer service, credit card, and tracking number problems. Wanelo ranks 74th among Social Shopping sites.
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No positive highlights yet
In the beginning I had some issues but then realized it's certain SELLERS on there you have to stick to. I myself have 3 and only 3 I use. I absolutely love them and the now know me well! There has been site glitches lately I cannot see the " Magic" feed anymore which makes me SO SAD! However I find my way to New merchandise as best as possible! Thank you Wanelo and sellers for making me a happy girl!
I bought shoes and a sweater over 5 months ago from Wanelo and they still have not communicated with me as to where the hell my items are. They have poor customer service support. It's the same tired message about the system being down but like dude it's been well over a month now. You should have fixed the issue by now. The holidays are coming up and you're going to miss out on a lot of money due to your lack of effort.
My wife and I usually buy Nike shoes from this website. The shoes are always great prices but customer service is horrible with no updates or response
I order 3 things off the website and they came. My 4th item never came nor received a tracking. For the pass 2 months I been trying to get ahold of a rep. Still nothing. I personally won't be purchasing from there anymore.
I m not new on wanelo but this time I been having a hard time with my Oder. Everything I buy on October to December I don't get them and I don't get the customer service on the phone. I buy one shoes on December 05 but it marked as delivered on my status because the seller used the same tracking number twice. I been emailed wanelo almost everyday and it been almost 10days and nobody get back with me. I m really peace of, stressful and with this app. I payed $165 for those shoes but nobody care about my lost. I hope the sellers can be keeping theirs promises with the delivery day and check on customers. Wanelo need a Update on shipping and customer service. A
Tip for consumers:
Keep Updating with sellers and customer service
Products used:
Shoes
Less than friendly experience. I don't want to follow, I don't want the mobile app I just want to preview the merchandise. Can't be done without following lots and lots of merchandisers nor can you opt out of the mobile app. Deceptive merchandising trick.
I was going to buy some stuff i like but now im not sure with all these reviews. And im not sure of the makeup is even the real deal. So what should i do?
Hi Karla! I definitely understand your concerns and I'm happy to provide some extra insight for you! I highly recommend reading the reviews of the products prior to making a purchase. Those reviews are written by fellow Wanelo users. You could also check our 4.5 star ratings and reviews both in Google Play Store and Apple Store to help you decide :) As for the item you would like to order, could you please send us a private message with the product link so I can provide you details before you purchase? If at any time you have a question or have experienced an issue after purchase, just email us at shopping@wanelo.com and we will be sure to make it right for you.
I purchased a $50 gift card for my daughter. The $50 was posted to my credit card. I was waiting to receive my PDF of the gift card after receiving a confirmation e-mail. I received an e-mail from Monica at Wanelo saying that I had cancelled the order and would not be receiving a gift card. I DID NOT CANCEL THE ORDER. You have my money and I have no gift card and no one will return my e-mails. I now have no expectation that you are a credible company and just want my $50 credited back to my charge card. No one will reply to my e-mails at this point.
Hi Jackie! I'm very sorry that your order Gift Card order was cancelled due to a technical error. Your shopping experience with us is really important, so we are making sure the problem is resolved to prevent it from happening again. One of our team members has already reached out to you via email. If you have any additional questions, reply back to our email, and we will be sure to assist you!
Very addictive searching for items. When I select an item I'm sent to the store and then I have to find the item on the stores site. Takes too much time. Most times the item is no long available. My son ordered a watch from a vender two months ago and he has been in contact with the vender, but they keep putting him off, saying, it's in the mail. There's no one to complain to if your money is not returned and you don't get your merchandise.
As a seller, this site is a pain in the rear. I own Sensual Shoes & Clothing Boutique and was introduced to Wanelo by my supplier and Shopify, my website host. The only way you can sell on Wanelo is by having a Shopify store. The first couple of days, I got a couple of sales and thought, alright, this might work. However, the sales stopped after luring me in with those few. I have taken all the marketing advice and implemented it, spent countless hours liking, following, etc. and still nothing. I can't figure out how to even organize my products other than this long tedious process of adding to collections or writing some story. My followers stay on the number 10 when in fact I know people have followed me because when going to the alerts, it tells me I received 28 followers in a day. I have purchased from Wanelo as well. My purchase experience has been really good, which is why I'm giving it 2 stars. Wanelo customer service isn't the best and I'm really at my wits end as a seller on the site.
Hi Eric! Thank you for reaching out and I am glad to hear your purchase experience with Wanelo has been good. Wanelo's concept of selling is very much like how social media works-- it encourages followers and stories, so great Sellers will have a strong network of recommendation and increased visibility--thereby generating increased sales and profits. As with any new concept, there can be some difficulties initially. We have a dedicated Merchant Support Team who can happily walk you through the Wanelo Marketplace so you can get the full benefits of Wanelo's interface. If you can please send us a private message, I can have someone assist you right away. Have a good day!
I ordered two rings on December 31st and still says processing and the money has been taken out once i get the rings i will order from them never again
Hi Lillian! I'm sorry that your order has not been sent yet but we can definitely reach out to the store for you to determine what is causing the delay. Please email us at shopping@wanelo.com with "Sitejabber" in the subject line and we'll be sure to get back to you as soon as possible!
I've made about 4 purchases on wanelo and everytime I have to email them 2-3 times to find out whats going on with my order. When you first buy something, the order says it's processing. The processing always takes more than 10 days and won't ship until I email wanelo asking them if it has shipped yet. With my most recent purchase the processing part and preparing to ship part after i emailed them a couple times took a whole month until it actually started the shipping process. I don't know if anyone else has this problem but it's just annoying.
Hi Erica! Thanks for reaching out to us. I do agree waiting for information on orders can be a bit frustrating, and I apologize you had to experience on mulitple purchases as we work very hard to ensure stores on Wanelo ship their products out as quickly as possible. Either way, I will be sending you a private message for more info on your order so I can give you a real time status and we can have it resolved as quickly as possible.
I tried ordering something for my sister for Christmas from their site. I ordered over a week in advance, and they gave me an estimated shipping time that would have it arrive on New Year's at earliest. I tried emailing them to ask about faster shipping or canceling the order. It's been 5 days and I haven't received a response. I checked my orders on my profile, and it's *still* listed as processing. It should not take 5+ days to process my order.
Tip for consumers:
If you're going to order from Wanelo, make sure it's well in advance.
Hi Alex, I'm sorry that your order has yet to arrive and for the delayed response from the customer support team. The delivery estimates for stores on Wanelo vary great, because the stores are all independent sellers. We'll send you a private message right now to confirm your order # and help address this.
I have ordered several things from wanelo in the past and they all came in pretty quickly and never had any trouble with them. For one of the orders I was having trouble with the tracking number and after an e-mail, one of the customer service reps dos help me. This time, however, I have received no help. I ordered two items a week ago and they haven't even shipped yet which is a bit ridiculous even after I've already been charged. I have e-mailed them repeatedly to see what was wrong with the order and to know some information but I haven't even received an e-mail saying that they received it. It's really starting to tick me off and if I don't get an e-mail back by tomorrow definitely calling them. It really is a give or take with this company. Highly unlikely I'll shop from them again
Hi Maggie, I'm really sorry that you haven't received a response yet. Our team is working very hard to get back to all customer inquiries within 48 hours of receiving them. It looks like your original email is just hitting that 48 hour mark right now so the team will definitely be getting back to you shortly. I'll be sure to alert the support team of your email so it can be prioritized as well.
My order has been processing for almost three weeks. I emailed the store and got no answer. We are now contacting the store through a lawyer as the order was expensive
Hi Rose, Thank you for bringing this to our attention. Please send us a private message with your order number and we would be happy to check this for you. Thank you!
In March of this year, my daughter bought a unique shirt on Wanelo and was very excited to give this as a birthday gift to her new bestfriend at her new middle school about 6 weeks later but... NOW 3 MONTHS LATER we are STILL waiting to receive that cool shirt or a REFUND TO MY CREDIT CARD and a honest explanation to what happened to our order in the first place! I am very disappointed that a such a POPULAR SHOPPING SITE FOR TEENS is treating their customers with such little respect and teaching unaccountability of their business actions. So I will send ANOTHER EMAIL to "someone" who will hopefully fix our problem ASAP or we will never shop on this site again.
NOT TOO GOOD FOR PROFITS I AM SURE IF THIS HAPPENS TOO OFTEN.
Hi Elisa - So sorry you haven't received a response on this yet. Can you please email us again at shopping@wanelo.com with your daughter's order number and/or Wanelo username? We'll make sure to get to the bottom of it. Thank you.
I've purchased a lot of great clothes thanks to Wanelo, but my experience on the site isn't always great. Many times I click on a link for something I want to buy, and can't figure out how to actually buy it.
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Launched in 2012, Wanelo (“wah-nee-loh,” from Want, Need, Love) is a social marketplace uniting 350K stores and 20M products in one platform. For shoppers, it’s a way to discover, save and buy products from all of their favorite stores in one place. For stores, it’s a place to market and sell your products to millions of users who come to do nothing but shop
Wanelo was founded by Deena Varshavskaya, who was frustrated with shopping in traditional malls. Her personal style didn’t fit a simple category and she wanted to shop in more unique places. She decided to create a social network that would make it easy to discover amazing stores and products from anywhere online.
Deena worked on Wanelo for more than two years using her own savings before attracting Wanelo’s first users. In 2011, she moved to San Francisco and raised funding after 40 investor rejections. Today, Wanelo is a team of over 30, and millions of people are using it to find and buy products they love.
Hello Charlotte! Thank you for reaching out! To experience the full features of Wanelo, like saving and checking what products are on sale or trending items you do have to sign up for an account. However, you are able to view various products without signing up by going to our desk top website www.wanelo.com and using the search box at the top of the page. Let us know anytime if you need instructions on how to navigate the website by emailing shopping@wanelo.com. Thank you!