I ordered a bunch of stuff for my kids on wanelo. They emailed me to verify my credit card info after like 10 other purchases. There was no suspicious activity reported. They just decided to cancel 12 of my orders for over $250 and of course I've seem none of the money back and have no way to get a hold of anybody. It's ridiculous. I'm very upset. Plus they erased all the canceled orders off my account so now I'm not sure what I had ordered so I couldn't reorder it if I wanted.
I placed an order on January 28th, and they processed it out of my account fairly quickly. I got an e-mail confirming my order, said they would e-mail me back my shipping number and that it should take a couple days. It's been two weeks, and there is still no shipping number. I contacted customer service three times through e-mail and none of them were replied. I am very disappointed, I love using Wanelo and this is my first time purchasing from the site. If this is what I have to deal with every order I make, I'll stick to reblogging instead.
Hi Linda! I am sorry this happened! Email confirmations are a system generated message so it’s possible a shipping confirmation email may have gone through to your Spam folder. I’m also thinking that with the Chinese New Year celebrations in the past two weeks, your order may have been affected if the store you purchased from is on holiday. Since I can’t be sure what the exact issues are, I’ll send you a quick private message to I can learn more about your order and we can get this resolved quickly!
I placed my order on 3/21/23 the seller stated ships within 7 days! I contacted Wanelo and Justin emailed me back totally giving me the runaround. I waited a week sent another email - then another and the last one Justin offered me a 5.00 credit on my next purchase?! OUTRAGEOUS!
I am going to go to the Bank today and dispute the charges.
167.00!
I wish there were was a way to get the word out there that its a scam! If you look at the seller/item reviews they are all at least a year or more ago!
I am contacting the State's ATTY General Office & filing a complaint- maybe they can get away with this in China but we take Fraud & Theft seriously here.They have a US business address…If you have been scammed PLEASE go onto your State's Government Website and file the complaint…
When I emailed them and left messages on the voice mail I received no response however after I contacted my credit card company (Capital One) to file a disputed charge on my account I subsequently received a nasty email from them closing my account with them. I hope this helps anyone considering using them and becoming a financial victim as well! Very bad customer service! BEWARE!
I sent these people multiple emails about racist merchandise being sold on their site, and they never responded. Obviously Wanelo doesn't care about offensive people violating their Wanelo guidelines...
I have a small business that Wanelo helped me triple my business on. Since all the changes with Etsy and Wanelo my sales have really dropped. I have 6 children and rely on this income. I would like to see things go back to the way they were.
I use it almost constantly! I make stories all the time and it really is just so fun. Also, I ordered a pair of sunglasses their and the site tracked it for me. It came exactly when it was supposed to. I love using it for multi-store wishlists, and shopping from the wanelo-fulfilled sites (where you can also get free shipping). It's really great!
Do not order from the company. They have not shipped me my order since February and its almost July. They are SCAMMERS. I reported them to the Better Bussiness Bureau. Keep lying everyday someone is working on it.
My daughter bought from this scam site and the phone number is not a working number! Her light came late and in a bag that said "mens shirt". It is broken and missing a cord and it's from China not US! Called the number on the box and some guy picked up and said that some company has been using his number. I'm reporting this site to the BBB! Also I don't rate this site a 1 but can't submit without eating. It deserves a -0
Hi Maribel! I am sorry to hear of your experience. Wanelo Sellers are based in the US but may sometimes import items from all over the world, including China. We do have the Wanelo Guarantee that assures our buyers that if they are not 100% satisfied with the purchase, Wanelo will initiate the return and refund process. Our customer service phone number is (800) 205-6109 and if you leave your phone number and order info, someone will get back to you within 24-48 hours. I will be sending you a private message to get more details so I can take care of this issue immediately. Thanks so much!
I ordered a long sleeves ivory Ella shirt three weeks ago and it still says preparing to ship. I contacted wanelo twice through email and I have gotten no response. I just want to cancel and get a refund for my money now I feel like I got scammed.
Hi Danielle! I am sorry to hear you have not received the item you ordered. Typically, items ship within 3-7 business days so I understand a three week long processing time to be frustrating. If you send me a private message with your order number, I'll check on it for you and we will get it resolved right away!
I ordered some makeup and after almost a month it still didn't come. I asked for a refund and got an email saying it was refunded yet my bank account is still empty. It said it may be returned in wanelo credits which is so dumb. I never got wanelo credits either for my refund.
"Hi Celeste! Thank you for reaching out to us and I am sorry to hear the item you ordered never came. In the case that the item you ordered was a top seller, it is possible the inventory sold out quicker than the store could update the listing. If that happens, refunds typically show in your account within 7-10 business days. If you still don't see the amount reflected on your bank statement today, please send us a private message and I would be able to escalate
This for you right away. Thank you so much!
They must not want business. Their website keeps directing you to their app to make a purchase, but it will not let you complete the sale. It keeps telling me that the site owner needs to activate their account. Too bad, guess I will take my money elsewhere to spend. If it is not worth their time making sure their app works, then it's not worthmy time to call them to complete my purchase.
Hi Angela! Based on the error you mentioned, I believe the store you are trying to purchase from is actually experiencing an issue syncing with Wanelo. Thank you for bringing this to our attention and it is definitely something I can help resolve immediately. I'll send you a private message so I can pinpoint the store name and product! Thanks!
I ordered 3 items from them and they took the money and never filled the order. The number on the website is disconnected and they won't respond to emails. I sent another one today, I have already started the process for fraud.
Hi there Sabrina! Our customer service team usually replies within 24-48 hours of an email received, while our phone number is designed to take voice messages and a representative will get back to you the following day. I'd like to make sure you are receiving our replies, and I will send you a private message to get your order details as well as your contact information so that we can move forward with refunding those orders as soon as possible. I'm sorry for the negative experience!
I ordered a bag and it was somehow " lost" by USPS. I contacted them via email and received a reply within two days. I sent multiple emails and received a reply each time. I have received my order and it was replaced by the seller. Don't know what happened to the first one as the last scan showed it in Houston.
This site is not the worst in the world. When you are ordering from it, be aware that they are not name brands and that you are getting what you pay for. If you go on the site and click on an item, many times other users will post reviews about that product. I would say that about 90% of the time, those reviews are accurate. So my advice is to just make sure that there are reviews and LISTEN to them. They will help you make a good choice on if the product is good quality.
Hi Rozi! We agree-- the Wanelo marketplace is definitely designed not only to help shoppers interact via comments and reviews to help decide on purchase, but also to promote great sellers and flag any other issues. Thank you for the great review and tip! :)
Very slow shipping/delivery after purchase, took 3 weeks to get and unable to contact the vendor directly to ask about shipping. You have to go through WANELO to get answers, and all they do is connect with the seller and then reply trying to reassure you, but the shipping information or details are vague and often not updated, so not very helpful. I ordered 4 bathing suits, took 3 weeks to get, had no idea when I placed the order that this would happen, and as a result, the order didn't arrive in time for my trip. The customer service person from WANELO was friendly and apologetic, but honestly couldn't really provide me the detailed information about the package tracking that I needed. I would not purchase again from this company unless they change their policy and provide up front detailed shipping information.
Hi Judith, I am so sorry to hear the items you ordered did not make it in time for your trip! Shipping estimates differ per store and I can definitely check your order history to check what happened and also to make sure the Sellers indicate the correct shipping information on the items being sold. At Wanelo, we do our absolute best to create a safe and fun environment for our users. A big part of that is protecting your information, thus, we require communication to go through Wanelo for concerns on any order placed through our platform. I will be sending you a private message to get more information on your orders and I will help get this resolved as soon as possible. Thank you!
I find it extremely irritating and frustrating that in order to look at their products to find something I like I have to sign up for the site. That's ridiculous. I have been asked about this site multiple time and every time this is the first issue I mention. Don't force your customers to sign up. If you want more subscribers it might be better to let them order something first and then let them sign up if they are satisfied.
Hi Mint! Thanks for posting your review. The reason we want you to sign up is because one of the best parts of Wanelo is that once you sign up and start saving products to collections, your feed of related products gets even better! We love that we can help you discover products you'll love but never knew existed just by the touch of a button. I hope this helps shed some light but if you still have questions, please email us at shopping@wanelo.com and we'd be happy to help out!
Ive known about wanelo forever, but recently I purchased a skirt for the first time. The skirt is from IDEOLOGY. I placed an order an 1/29/16, and it is still in the processing stage. So I sent an email to wanelo and asked for a refund but of course I cannot get a refund until it ships. Its been half a month, seriously.? (2/19/16) Im going to assume Im never going to get my money back. Too bad I will NEVER order anything off of wanelo again.
**Update:
I did recieve my item, it was in fine condition. A rep did also offer me a $5 credit for anything off their site. Too bad theres nothing under $5 on this website, its not worth paying extra.
Hi Selena! That sounds very frustrating and I’m sorry that the order hasn’t shipped. I do know that the store Ideology was observing the Chinese New Year, which caused some orders to be a little delayed. Having said that, it should’ve shipped by now so I’m happy to dig in to see what the issue is! I’ll send you private msg so I can learn what your order number is.
I ordered 3 things from wanelo and then my moms card was shut off from the credit card company because they said that it was unsual activity with wanelo so i bought a visa card to continue shopping. No matter what card i tried to use wanelo rejected all the cards. I called wanelo and no answer left a voice mail and 4 emails it has been almost 4 days and i never got any answers. I am very displeased with this app and the customer service is bad. If they want to treat their customers poorly then i hope this app doesnt get anywhere at all!
I ordered from Wanelo for the first time back in January. It was a bday purse for me. It still says that my item is being processed and it was suppose to be delivered Feb 8-11th which passed. I tried to contact the seller and they never responded. I emailed and called Wanelo and they kept saying that they were trying to contact the seller. Wow I will never order from this company again. I'm so glad that my order was only $39. Me being a business owner myself I would never just ignore someone who purchased from me.
Overview
Wanelo has a rating of 1.8 stars from 416 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wanelo most frequently mention customer service, credit card and tracking number. Wanelo ranks 66th among Social Shopping sites.
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- San Francisco, California
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Business History
Deena worked on Wanelo for more than two years using her own savings before attracting Wanelo’s first users. In 2011, she moved to San Francisco and raised funding after 40 investor rejections. Today, Wanelo is a team of over 30, and millions of people are using it to find and buy products they love.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Aleatha! We are really sorry for your recent experience ordering from Wanelo. The orders that were cancelled were also immediately fully refunded to the original form of payment on November 25 but with the holiday weekend, their processing time is slightly delayed. You should expect to see the refund within the next 5-10 business days. We also want to assist more with your account in the hopes that we can give details on the items you orders in the event that you'd like to re-purchase them.
Please be on the look out for an email from my team with the address your Wanelo account is under.