I had one card from walmart money card for about a year with no problem. Then just after thanksgiving in 2023 i get a fraud alert on my phone wanting to know if an purchase (i cant remember the amount) was made, and i replied no. Then checked my acount balance and my $215.00 dollars was gone! I immediatly called and reported my card stolen. This was my first time ever this happening to me, and both me and my wife was on the speaker phone with a rep from support. This guy was a real $#*!. My wife would ask a question and he says "look, i can only talk to one of you at a time so one of you needs to get off the phone or im going to hang up". I told him a few choiced words told him not to speak to my wife like that. So anyway.,.they closed my account and waited for 8 days before the investigation was over and a letter comes in the mail saying my money of 215.00 will be refunded. Great! Only it never came. I got a card in the mail and i Activated it thinking this is the way they would refund me by putting it on my new card. I called them and told them my updated status and said they would put it on the new card in 3 to 5 business days. 7 days go by and nothing. I called back and they told me they would refund my money by check by the next 2 weeks. Nothing. I kept calling they kept giving me a diffrent answer. I kept on it, i wasnt letting it go, and i finally got my money back after 5 freaking months of fighting them

I bought a new card, thinking the above was a fluke. I kept my card locked up and put in a scanner resistance wallet, and after 3 months it happend again! Quizznet.com tried to purchase a dollar off my acount and i caught it. I contacted support right away and again, they tried to do the same routine only i didnt let them steer me in the way they wanted to steer me. I told them exactly what they were going to do. Support told me to go to walmart and i can get my money off my card since they are closing the account. I went to walmart and guess what? Yep, they said they couldnt do that since card was closed. So i called support back and they gave me a barcode to go get my money, and that worked. I got my money back. Im starting to think im getting ripped off by the support people or green dot people. Maybe both. I dont trust this card anymore!

I purchased a Walmart Money Card and opened an online account which included my address. I put $500 on the card as I needed it to make a particular purchase. Within days of buying the card I moved, but they would not let me update my address until the permanent card was mailed 10 days alter so I knew that I would not be getting the nee card. I was ready to use the card that I purchased but realized I needed to add mire money (because they had already started deducting fees) so I took my original card and added the money. That same day I tried to make the purchase but the card got rejected. I tried again and again inly to get the same rejection. I had to make the purchase that day. After soending literally hours on the phone with customer service I was told that I could no longer use the card, but had to use the new card that I hadn't received and obviously hadn't activated yet. I told them that they sent the card to the wrong address and so after another few hours on the phone, or chat, I was told that I had to send a picture ID to prove my nee address, despite not having to do this for the original address. By the end, I sent them oictures of the ID 10 times and each time it was rejected with a form letter despite being crystal clear. The 10th time it was accepted and I was then told that I would have a nee card in 10 days. They have been holding my money hostage with absolutely no way to get access to it. It's theivery. On too of this, the fees are ridiculous for a card that carries zero risk for them as the card. Is preloaded with money and they also get a percent of your purchase back from the retailer that you buy from. I can't say strongly enough how much I warn you never to ourchase one of these cards.

I started having issues on Aug 2,2023….I tried using my card at 5-6 different ATM's & was declined, 1 even said fraud activity. The same day I called, spoke with cust serv (waited over an hour to speak with someone) & was told they were having technical issues AFTER trying to tell me you can't spend more than $500 in a day or I don't have sufficient funds, mind you I had received a deposit that very same day. It was told to me that the issue would be fixed the same day or by the next morning. The next day, same problem, couldnt withdraw from the ATM or use at the counter, my card kept declining which was embarrassing. That same day I called, waited over an hour again to speak with someone, & requested to speak with a supervisor. He said that they would expedite a new card that should work, which they charged me a $3 processing fee that I still have yet to receive since Aug 3rd & was told it would take 2-3 business days. Fast forward, Ive spoken with several cust serv reps all saying the same lie, still have yet to receive my new card & still cant access my funds! At one point I was able to transfer money from my walmart card to pay pal but then they blocked me from doing that…then I figured out how to do an external transfer from my walmart card to my credit union account & now somehow they've blocked that. I just want my money off of this card! Also I failed to mention that also at one point I was able to make online purchases only until I had a few unauthorized charges that I did NOT make & was only refunded for 1 of those purchases! Ive been with them for at least 11-12 yrs and never had a problem until now & Im SICK OF THEM & if you dont have a card with them, keep it that way! You can hardly understand anything that they say…I even spoke to one rep & you can hear her children in the background! She finally just muted our phonecall & never came back to the call. Now…at this point, I have no choice but to file a lawsuit! There are so many ppl going thru the same thing that I am & it isnt fair & they dont care! Customer service is HORRIBLE & they are not sympathetic nor empathetic to this crisis! PLEASE DO NOT USE WALMART/GREENDOT MONEY CARD‼

I've had this account since 2011. This year in 2023 been the absolute worst time of my life dealing with walmartmoney card / Green Dot bank. On 8/6/23 I notice charges I didn't authorize on my account from Microsoft. I called to inquire instructing the agent over the phone I didn't want to dispute only inquiring the charges found. Against my instructions the agent took it upon himself to suspend my account and card locking me out of my account. After doing so I told him that was not my in my instructions for him to do yet he did it anyways. He said it was too late. I requested to speak to a supervisor and he disconnected my call. Because to call volume was so high I was unable to get another agent on the line. On 8/7/23 I tried to get in contact with an agent and supervisor and was hung up on and disconnected. When I finally got in touch with an agent and supervisor who heard my complaint, They submitted for a new card to be expedited waving the $15.00 fee. I was instructed it would take under 3 business days to receive. I also was instructed I can call back on the Second business day to attain a delivery tracking number. As instructed I called back the second business day to get my tracking number and was told one was not available. Afterwards being told to give it two more business days. Day 4 8/11/23 I called to filed a formal complaint. Informing them I had not received my new card to my address. I was told by personnel that they where unable to see a tracking number not able to see if it had been sent out and was told that I would receive it on 8/14/23. On Monday 8/14/23 I did not receive my card. Also by this time I had not had access to my account for funds. From Monday till Wednesday 8/16/23 Called back to back to inquire about my card was told there was nothing they could do. I hadn't heard no response from their corporate department. Finally a manager agent personnel stated: " You card was labeled as unable to receive." When in actual they never sent it. I was then instructed they can only submit for another card to be expedited when I never even received to 1st one. I as the only option, I submitted for another card replacement to be expedited paying 18.00 and was told it would be 8/21/23. This would put me at 14 days of no access to my money or account. No one is helping me I feel discriminated upon. I'm currently seeking legal action against Walmart and Green Dot Bank for recklessness, no accountability, being negligent with customer accounts and illegal modification to my account with out my permission

Starting back on June 23 I started getting possible fraud alerts. Called verified the charges were not mine, the name of the company it shows doesn't even exist on Google. So, left with no debit card, the remainder of my money froze, I went 19 days without any money.sent in all the paper work the requested and finally my account was credited for the amount taken and I got my new card...flash forward to Aug. 7th I started receiving fraud alerts from greendot, Amazon, PayPal ect. Keep in mind this is now the 17th.10 days...I had to send the paperwork again for only some of the fraudulent charges the others are still showing pending for 10 days now. I have over 37 hrs. Of phone time used trying to get help, rep after rep repeatedly lying, disconnecting the call and placing me in muzak hell for hours, until both my phones have died. No one will tell me if they infact have received my paperwork which I have sent 3 times, since one person told me I sent it to the wrong email address...I have always thought that when an email address says no-reply it means you can't send a response back using that email. But now being told that is where I should have sent it NOT to the dispute email that I had sent the previous (June dispute) I have been told daily that the pending charges that have been debited to my acct., would drop off by the next day.now as I said 10 days later still there...I personally contacted each company listed as charges and was given multiple names, addresses, emails, states and countries the calls came from or online IP address, even PayPal stopped someone from trying to add my debit card to their PayPal account, that person was in the DOMINICAN REPUBLIC. My point is if I can call and find out all the information what's greendot actually doing? While I was on the call about the pending charges several more popped up on the screen that even though I was told on the 7th that my card was froze and a new card would be issued, those weren't even pending they went straight through, and were deducted. But wait...IT gets better...even though they had since approved and refunded all the June charges that were almost all from the same source, they decided that several of those charges were legit and they debited my card for a reverse funding. So the pick and choose which random charged get paid for and which ones I am now somehow responsible for and I assure you I have never in my life been out of this country, I have never been on a plane or a train to anywhere especially not Bangkok.really do people actually go there on purpose? So unless TIME TRAVEL has advanced in the past few months, there is NO WAY IN HELL I could have been in all the states and countries they seem to think I've been simultaneously.
I have had no money for 10 days.my bills weren't paid for over 2 months because the auto drafts couldn't go through due to the whole shabang being such a mess, the water Co.,actually showed up to shut off my water, my car insurance has been canceled, I spent all day yesterday calling all my utilities and explained what was happening and begging them for an extension. I can't make my house payment nor can I go pick up my medications that are needed to prevent me from having SEIZURES and other issues.
So after multiple calls yesterday and having been put on hold then disconnected, I just broke down and cried. Who regulates greendot? Who sets their standards? Better yet, do they even train these people doing this job? I worked in customer service for over 30 yrs.if I had ever done any of the above mentioned things to a customer I would have been fired on the spot...however, it is even the so called supervisors who are also doing the above...so inconclusion, Greendot seems to be under the care of the department of the FDIC known as THE BLIND LEADING THE BLIND TEAM!

I do not recomend this card they have horrible customer service, they do not help at all. They suck

When I opened my WALMART MONEY CARD and i belived I faxed or emailed my I.D. I don't have a problem I used for my business and deposit $2000 every week. My 3 stimulus check through my direct deposit is awesome. April 9.2021 Harvest LLC, is the Lender for SBA/PPP Loan, I got approved my first draw I got my funds through my direct deposit. I make it short my story after 11 days my funds still there, my card blocked and my account closed, not knowing me and my funds still in my account. They blocked and banned me, I couldn't login to my account, I'm banned. Through C/S representative I couldn't transfer, because they blocked me I feel like I did a CRIME, What I do I Called WALMART the regular Walmart, to someone to help me or call me, Walmart money card C/S 3 of them telling me supervisor will give me a call and they lied, and they know my account has a RED FLAG already and I told them I need my account to fix my loan wil coming soon, to my direct deposit. II ask him if my account freezed my lender will able to used my direct deposit and he answered not all guarantee and I said what do mean? It make me think.
And the nextday I called and I found out aWalmart Money Card rejected my loan, I was passed and really mad. And this is a good one I SPOKE the supervisor, I asked him I want to withraw my money and he answered you cannot withdraw we will returned everything to the depositor. I raised my voice I said what I got approved my loan to the goverment you guys heard about SBA/PPP loan and either he hang up or I got disconnected. I told them there's no suspicious transaction to my account.
Walmartmoney card and crew ruin my loan and wasting my time I'm 57 years old woman I'm too old for their DRAMA I got mild stroke I feel like I did a CRIME, why no one called me or email me or call my attention! I'm so depressed and stressed outand I lost my motivation lost my appetite 11 days and my I. D document they can't verify me they posted when I log in and I said the I. D I uploaded same I. D when I open my WALMART MONEY CARD same I.D. when I filed my loans, same I. D when I apply EDD. Same I. D when I open my WELLS FARGO BANK I don't get it, why did ask me some documents my social security statements, phone bills, my dmv registration. I'm very mad every time I think about my blood pressure. Now there in my account looking any transaction the guy emailed me about all Google transaction I said do you want my Google account I will give to you or just call or email them, I played my games and I know my account there's nothing going... I told them when they done I need all a protocol why my account closed, I need to see a protocol why my loan direct deposit got rejected., and protocol about suspicious transaction. And I want to see a protocol that money on my account is not mine and I want to see a protocol why I'm banned and I want to see a protocol why my card blocked and my account.
I guarantee there's nothing going on with my account. ASSUMING AND ACCUSING

I'm writing this review because my account has been frozen since April 19th of 2021 which is Monday after receiving a deposit of $6,024 from my unemployment that I did not receive for 6 weeks. My account was said to be frozen because of activity that was not recognized and they ask me to verify my identity that I was the holder of this account which was done on Tuesday April 20th where they require me to upload a picture ID front and back of myself and standing beside my Virginia state ID verify that was me and then my account would be unfrozen and I will be allowed to access my money again here it is Thursday April 22nd my account is still frozen on top of that they returned my direct deposit that was coming from Virginia Unemployment on Wednesday they did not accept it I've been six weeks without a paycheck and once I receive it Green Dot who Walmart supports froze my account and when I call I'm speaking to someone else's sounds like they're reading off a script card in another country and up to no avail my account is still frozen and I have no access to any of my money or the ability to get gas buy groceries for my family or pay any bills and they're telling me that it could be another 4 to 5 business days when I was originally told up to 48 hours someone is dropping the ball here and there needs to be a class action lawsuit if anyone else has this complaint not only are they affecting my family and our well-being but they're keeping money that is not theirs need any help here for someone to listen is and to make this right once again I cannot believe that a company has Walmart would even put their stamp or support a Mickey Mouse operation such as Green Dot Bank when they are doing this to their customers and not even putting their customers first but yet hanging up the phone you ask to speak to a supervisor they won't even let you speak to a supervisor they tell you to call back in a day or two therefore I'm leaving a review

Sorry I've had this card for over 3 years, you can't cash checks from the mobile app until they get around to unlocking this feature which takes months at a time until you rack up anuff purchases and deposits. You can't cash checks at any bank like they tell you time and time again, but you could try the atm and hope your money goes to your account from what ever out of network Bank AFTER YOU SIGN THE BACK OF YOUR CHECK AND DROP IT IN THE LITTLE SLOT, YOU MIGHT NEVER SEE THE MONEY AGAIN as I was escorted out of THE INSIDE OF NUMEROUS BANKS that are visa affiliated banks with the manager telling me to not come back unless you have a account with us while in hand on speaker phone I had walmart money card service manager saying its OK to cash this customers check and the 5 or 7 different banks ive tried said no way.Ive thought about getting a lawyer for this mistake from eather companies. Checks are a fee to order and you only get a few checks in the mail to use.The customer support is trash.ive spent well over 24 hours of waiting and chatting and its like they are children that don't wanna work and you can't even understand nothing they are saying.Its absolutely bad service.If you have a card with money on it then you can use it to buy online and in store but wait until you need help with refunds or what ever else that day to day use will bring from using a card for peaches. I give customer service a negative 5 stars and the safety of your money a 2 star as ive had some one purchase gas from another state away some how while my car was in my pocket but got my money back months later after they did a investigation. Once again, customer service is bad.my best bet is to call over and over until one answers that can speak close to the mic and knows a few English words, you may have to wait through the pre recordings but its the only way to get help, There isn't any other way.im 36 year old adult male with 2 jobs and wouldn't stear no one in the wrong direction purposely.

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