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WalmartReviews 4,410

2.0
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Walmart Reviews Summary

Walmart's reputation is mixed, with customers appreciating its wide product selection and competitive pricing, which enhance accessibility and affordability. However, significant concerns arise regarding delivery reliability, order accuracy, and customer service quality. Many reviews highlight frustrations with unfulfilled orders, inadequate support during issues, and negative interactions with staff. While some customers express loyalty and satisfaction with the overall shopping experience, others report feeling undervalued and dissatisfied, suggesting a need for improvements in communication, order management, and customer support to enhance overall service and restore confidence among shoppers.

This summary is generated by AI, based on text from customer reviews

service
695
value
638
shipping
540
returns
494
quality
576
Florida
1 review
2 helpful votes
Follow David F.
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Walmart will discriminate against customers that have visual disabilities. Walmart will prohibit the use of cameras to the extent of violating the ADA regulations regarding adaptive equipment and it's use in their stores. So, not only this, they will violate your 4th amendment right to be secure in your person property and papers. I don't care if people want to continue shopping here, but be aware that if they will sink so low as to prevent a person from being an independent functioning member of society, they will violate your rights as well. Walmart receives govt. Subsidies in their day to day operations. This means they are being paid using yours and my tax dollars to violate our constitutional rights. I will not bow down and lick Walmart's boots, but they can kiss my $#*! if they think I will ever shop there again.

Date of experience: October 7, 2019
Colorado
5 reviews
21 helpful votes
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I ordered quite a bit of shelving for a storage room. It was the type where you bought 12"x12" units to customize the shelves to your liking. Out of the 12 units I bought, 10 were shipped. Customer service told me that since the units are shipped directly from a third party it wasn't their problem. My response was that they have a responsibility because the units are being sold from their website. After some back and forth they called the third party. Then they called me back stating that the third party said that they sent all 12 units and if I'm missing units it means they simply haven't arrived yet. Needless to say, I never received the other two units. Calling customer service again was pointless. They didn't make good on my issue. It's not a good sign when your first online dealing with a company is a bad one. I won't shop Walmart online again.

Date of experience: October 7, 2019
Tennessee
1 review
3 helpful votes
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I'd attempted to leave a review concerning a product that broke the next day. I was using Firefox browser. Walmart.com review page loaded - but when I clicked the 'Submit' button, nothing happened. So I tried the same process on two other browsers; IE and Chrome, same outcome. Then I tried another review of a different product, a positive review, it went through! So I went back to my negative review on the product that broke... nothing happened. It's time we replace Walmart.

Date of experience: October 5, 2019
New Mexico
1 review
0 helpful votes
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I have been in Walmart many of times and had to wait 30 minutes to get sliced meat they have no help and what they have is doing at least 3 jobs a piece. Ihave seen other customers after waiting turn and walk away. That is not taking care of buisness

Date of experience: October 3, 2019
Illinois
1 review
0 helpful votes
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Ordered a couch, picture advertised is a totally different color from the one delivered, spent HOURS on the phone trying to figure out how to return since I didn't keep the box it came in(live in manhattan small apt) they refuse to pick up-unless there was a box and I can leave it outside(so anyone on the street can take it.) stay AWAY DONT WASTE YOUR TIME OR MONEY!

Date of experience: October 1, 2019
New Mexico
1 review
0 helpful votes
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Never received my order!
September 30, 2019

I payed and never received my order. Gave them a week and still no order. Finally called and talk to someone and they told me I wasn't going to receive my order because of their mistake. No more shopping online with Walmart.

Date of experience: September 30, 2019
Indonesia
1 review
0 helpful votes
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I ordered a drone on August 14 that was suppose to be delivered the next day (guaranteed they were saying!) so the next day I went to the store and called... they didn't know where it was and couldn't answer my questions, I called again the day after that still no answer. I was leaving for Indonesia on the 19 and needed the drone to leave... so I couldn't take a chance and ordered it from Amazon too (which I got the next day like they promised) so I called Walmart to cancel my order and they told me it's ok that they cancelled the order and I would get my money back in 2 weeks (which I thought was super long since I was cancelling the order and never got the drone from them... but whatever I couldn't do nothing)... so here I am on September 24 and still didn't get my money back! I'm in Indonesia so it's not easy to manage that from here... I tried to call and send many emails and still no refund... I just talked so someone from the online customer service who told me they finally did the refund but it will take 1 week to get it in my account! I have to pay interest on my credit card for a 1390$ bill plus I have to pay for calls from Indonesia... where and the time it takes me to manage it from here... incredible! I really encourage you to AVOID ordering online with Walmart... just go with Amazon their service is sooooooo much better!

Date of experience: September 24, 2019
Texas
1 review
1 helpful vote
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Horrible customer service
September 24, 2019

Every time I called customer service the service is horrible they act like they do not want to work they are not friendly at all I think 80% need to be fired and replaced horrible ridiculous.

Date of experience: September 24, 2019
Missouri
1 review
0 helpful votes
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Yeah!
September 22, 2019

Yeah, yeah, yeah, yeah, yeah, yeah, yeah, yeah, yeah. I'm the man in the box. Won't you come and save me? I love WallyMart. I just bought a 2-gallon ice tea jug from them. It will arrive on the 24th. I'm so happy.

Date of experience: September 22, 2019
Canada
2 reviews
1 helpful vote
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Good deal on laptop
September 22, 2019

I shopped around and Walmart had the best deal on the Acer laptop I was looking for. Ordered online and arrived on time.

Date of experience: September 22, 2019
Florida
7 reviews
1 helpful vote
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I have made several unsuccessful attempts to speak with their auto department. This morning was the last time I tried to do so. The operator (if such a person exists) never answers the phone. I called back and selected the option for the Pharmacy department. Someone did answer after a few rings and forwarded the call to the Auto department.
However no one answered. In desperation I called again, this time selecting the Deli department.

This call was answered promptly by a Hispanic female by the name of Leila, who not only forwarded the call to the Auto department but also gave me the extension number. The phone rang for several times but no one picked up. The Deli employee actually came back on the line while it was ringing and apologized for the lengthy delay. She informed me that the Auto department told her that there was only one worker on duty and that that person was busy dealing with customers. She asked me to give her my name and number so that someone from the Auto department would call me back. I am not holding my breath as that was over an hour ago.

I wanted to acknowledge Leila's professional service while also rating Walmart negatively. The fact that no one answered the general line and that the Auto department's line was also not answered is not due to poor employee performance but due to Walmart's failure to ensure adequate staffing levels. This is not an oversight on their part but merely a reflection of Walmart's culture of greed where they do not pay their employees a fair wage while trying to employ as few FTEs as possible!

Date of experience: September 18, 2019
Maryland
1 review
0 helpful votes
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Sewing machine
September 13, 2019

I purchased a Singer Silver Heritage 8748 sewing machine. I tried numerous times to get the bobbin to thread properly. Nothing worked. It wouldn't sew - just made a gathered mess. I've been sewing for years and this is the worst machine on the face of this earth. DO NOT purchase this machine. Very cheaply made plastic type product. Stay away.

Date of experience: September 13, 2019
California
9 reviews
22 helpful votes
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I love that my products come fast and pretty not damaged, like in ebay. I mostly shop for tech/video games and they do it just right. My favorite store to buy from would be Best Buy and I see Walmart as the lost twin brother of Best Buy, but obviously Best buy does it better.

Date of experience: September 10, 2019
Alabama
13 reviews
10 helpful votes
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When I shop at Walmart.com I have noticed it's a shot in the dark if your even buying from walmart and if it can be returned or exchanged. I would prefer having the option to click and add all the additional sellers/stores whatever instead of having to click after each search to just be Walmart! So I'm starting to choose other sites when I can just to avoid Walmart.com it's a waste to order not knowing if, when, or even what might show up, I prefer the old way when if bought on Walmart.com I could be certain walmart stood behind it. They don't know, or have any suggestions for help when something is wrong with an order thru walmart.com if it's not specifically sold by Walmart so completely jaded and crooked in my opinion

Date of experience: September 8, 2019
Shaunna C.
Utah
1 review
0 helpful votes
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Shame on Wal-Mart
September 6, 2019

Walmart should be ashamed of the wall they treat ppl tonight I got treated like complete and total trash got no fair resolution to my problem and got treated like even more trash by managers put on hold for ridiculous amounts of time and told the managers bosses dnt talk to customers well sense everyone at walmart are royal and dnt want to be bothered with the customers that pretty much pay their salaries then I can't say I will ever return to a Sam's Club or Wal-Mart ever again and they dnt need my money either mayb if society ever gets tired of being treated like trash then they as well will stop shopping here too and force this crappy company out of bussiness and mayb one that dose care will come and replace this disaster of a company. Wal-Mart u dnt deserve ur customers and u dnt deserve to b in bussiness and u dnt deserve ur employee's either u dnt deserve anything but to go out of bussiness you better pray I dnt hit the lotto.

Date of experience: September 6, 2019
Colorado
1 review
0 helpful votes
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Bad service
September 6, 2019

Money service from 7 pm is bad they don't make other people sign papers it I have to sign paper. Be fair I don't like that! Costumers always. I don't want to encounter any staff like that ever again at Walmart

Date of experience: September 6, 2019
Massachusetts
1 review
3 helpful votes
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Walmart.com is the WORST
September 6, 2019

Walmart.com is the most terrible pathetic ecommerce site I have ever used... absolutely the worst. They took my order. Stated delivery and completely failed... 3 trips to the store multiple emails with bogus delivery times and then to end my order was stated complete but only half made it to the store... magically an update shows up saying I'll be waiting another week beyond the forecasted date the order was updated as incomplete and delayed... NEVER AGAIN WALMART.COM!

Date of experience: September 6, 2019
California
1 review
2 helpful votes
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Ordered $500 worth of items from Walmart.com. Needed them right away but they weren't able to deliver until Sept. 3. UPS supposedly delivered the items 4 days early and left them without a signature on the front porch. Items were never received by us. Walmart tried having us deal with their 3rd party vendor and they were unwilling to replace the items or refund our money. Walmart was also unwilling to replace the items or refund our money. Wasted the entire day on this with no results. Walmart does not stand behind its orders and insisted on having me deal directly with their vendor. I WILL NEVER BUY FROM THEM AGAIN.

Date of experience: September 3, 2019
Maryland
1 review
0 helpful votes
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Bad!
September 3, 2019

Walmart store in Warrenton, Va. ******* is way past due on a new manager for this store! Bad displays on produce, shelves need to be stocked better, and it took my wife 6 hours to get two tires put on her car. Upper management needs to get off their bum and check out this store.

Date of experience: September 3, 2019
Michigan
1 review
0 helpful votes
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You guys have rude customers horrible employees I hate this store know if u don't fix this I will make horrible reviews every single day

Date of experience: August 31, 2019

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Founded in 1962
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