• Walmart

Walmart

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Walmart has a rating of 2.56 stars from 4,951 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walmart most frequently mention customer service, credit card, and third party problems. Walmart ranks 46th among Discount Shopping sites.

  • Service
    648
  • Value
    595
  • Shipping
    507
  • Returns
    460
  • Quality
    543
Positive reviews (last 12 months): 20.7%
Positive
30
Neutral
6
Negative
109
347
See all photos

What reviewers want you to know

Positive highlights

  • Their platforms is user friendly easy transaction, their customer service is very helpful and knowledgeable for me
  • Easy return policy and super helpful customer service.

Critical highlights

  • They have your credit card money and just don't care to provide any service to give you your groceries!
  • So I gave them my private email and they said they issued it to that email, but, guess what... NO gift cards.
How would you rate Walmart?
Top Positive Review

“I love the store...delivery...not so much.”

William M.
12/5/23

Constant receiving damaged products like smashed breads and snacks, broken eggs (a lot of broken eggs like 13 out of 60) Packages with holes in them, missing items that I was charged for...etc. Some delivery drivers are nice, but some are miserable and just should not be interacting with customers. If you are disabled like I am and this is your only option for groceries at reasonable prices, you're screwed like me. If you have any other option at all then avoid Walmart delivery.

Top Critical Review

“PSYCHIC GROCERY DELIVERY”

denise p.
2/27/24

I have been a Walmart Plus Member for over two years. It is convenient but fraught with so many problems, I doubt I will renew. First off, the app is severely limited. You cannot change delivery times after ordering. If you get a notice that an item is unavailable, it comes by email not text so you can't pick a substitute. The substitute they pick will be the biggest upsell they can add. The produce is a whole other issue and I don't even get any produce there because it's abysmal. When you call Customer service the answering bot makes you repeat 3,000 times why you called before transferring. But more infuriating than anything, groceries are delivered without any notice. No knock, no text. I got a RING but they can't even press that. I had Walmart Plus in another state and didn't have these problems, this may be location specific as they are using Uber. And a last minor point, I never could access Paramount so counting that as a Bennie is useless. Below RING shot of milk just sitting in 68 degrees, no bag even for 40 mins before I had to answer door for another reason.

Reviews (4,951)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (687) credit card (108) gift card (64) delivery date (59) wal mart (201) return policy (69) shopping experience (50) savings catcher (21)
Thumbnail of user darrend251
1 review
1 helpful vote
January 22nd, 2024

Delivered an empty box

Forced me to use a chatbot

After 10 minutes of that nonsense it tells me to call customer service, finally gives me a number

First tier support spends 15 minutes (almost all of which I was on hold for) to tell me I have to wait 48 hours to see if the package will arrive, after explaining repeatedly that it in fact has arrived and was empty.

Request a supervisor who despite claiming that he understands what happened, still 'has to follow policy'. Takes zero ownership, could care less.

TL/DR: Walmart messes up, puts burden on me to resolve, hires idiots, provides unnecessarily hostile customer experience.

Easy enough to take my business elsewhere.

Done with this company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user elijav
2 reviews
6 helpful votes
February 24th, 2024

369 Scott frk, Sutton, WV
This Walmart needs to be investigated for racial profiling customers. To judge value in ignorance, so superficial value is wrong. I'm assuming more Walmarts in West Virginia do the same. It seems like a cultural mentality they are used to.

Thumbnail of user denisep134
17 reviews
90 helpful votes
February 27th, 2024

I have been a Walmart Plus Member for over two years. It is convenient but fraught with so many problems, I doubt I will renew.

First off, the app is severely limited. You cannot change delivery times after ordering. If you get a notice that an item is unavailable, it comes by email not text so you can't pick a substitute. The substitute they pick will be the biggest upsell they can add.

The produce is a whole other issue and I don't even get any produce there because it's abysmal.

When you call Customer service the answering bot makes you repeat 3,000 times why you called before transferring. But more infuriating than anything, groceries are delivered without any notice. No knock, no text. I got a RING but they can't even press that. I had Walmart Plus in another state and didn't have these problems, this may be location specific as they are using Uber.

And a last minor point, I never could access Paramount so counting that as a Bennie is useless.

Below RING shot of milk just sitting in 68 degrees, no bag even for 40 mins before I had to answer door for another reason.

Service
Value
Shipping
Returns
Quality
Thumbnail of user retardlmao1
1 review
2 helpful votes
October 20th, 2023
Verified purchase

I was sold damaged product from a store 9 hours away while on vacation and when I went to return it at my home location when I realized, I was denied. I was then lied to about who was manager twice until finally told it was Ray Smith and immediately hung up on with no resolution. Not only was the original product sold faulty, but the stores ownership and custermee service leaves much to be desired. NEVER SHOP HERE! Take million excuses not to help when there is a problem.

Tip for consumers:
No help even from the customer service line or store

Products used:
Super fast charger

Service
Value
Shipping
Returns
Quality
Thumbnail of user kevinr1374
5 reviews
10 helpful votes
February 27th, 2024
• Updated review

I was charged $214.11 for something that is sold between $30 to $50. I tried to get help from Walmart support with no help, they will not refund my money or give me what I paid for.

Walmart.com are scammers
February 7th, 2022
Verified purchase
• Previous review

I ordered from Walmart.com the seller is exhome i bought snowshoes proof is included I was told on February 1st I would 100% forsure get them February 6th proof is posted, i try to contact Walmart and get told I am a liar and he will make sure I never get my property I paid for, or my money back even with all of the proof. I was forced to file criminal charges state and federal for theft by deception as well as wire fraud, make a report with the BBB, FTC, FCC, FEDEX, and Concemer Protection because of the very clear violation of the consumer protection act. I am also forced to write reviews every where I can in hopes Walmart will not do this to others. " ALSO NO I NEVER GOT MY MONEY BACK FROM WALMART OR THE SELLER.

Tip for consumers:
Do not shop at Walmart.com or in any Walmart, or sams club as the Walton family doesn't even own it china does

Products used:
None because I was lied to by walmart and the seller exhome.

Service
Value
Thumbnail of user ronaldl421
2 reviews
11 helpful votes
December 29th, 2019

I kind of like Walmart prices, and they generally get your stuff to you quickly, but their packaging totally sucks. They love to use boxes that are several times too big for the items being shipped, and then they wont put enough protective stuffing in it to keep thing from bashing against each other. And never, ever order canned goods! All will be dented and bent, some may even be beat up badly enough to leak. But the real mess starts when they mix canned goods and soft-packaged items. That's a real party! Flour coats everything, rice is running every where, and the M&M's are broken open to make a kind of rice cookie. All you need is for the package to get rained on during shipping. And let's not get started on their choice of shipper at times! They can improve there, too. I'm about done with Walmart. Your complaints are heard, but ignored. Nothing changes.

Thumbnail of user williamm5586
2 reviews
3 helpful votes
December 5th, 2023

Constant receiving damaged products like smashed breads and snacks, broken eggs (a lot of broken eggs like 13 out of 60) Packages with holes in them, missing items that I was charged for...etc. Some delivery drivers are nice, but some are miserable and just should not be interacting with customers.

If you are disabled like I am and this is your only option for groceries at reasonable prices, you're screwed like me. If you have any other option at all then avoid Walmart delivery.

Tip for consumers:
Shipping is a myth and is usually just a delivery from another store in my area rather than an actual shipment.

Products used:
All of them

Service
Value
Shipping
Returns
Quality
Thumbnail of user kristins586
1 review
3 helpful votes
March 20th, 2021

Ordered a baby item online and it said it was going to be there 4 days after I ordered it with the pay for shipping, the item was delayed 3 days and still isn't here. Not the happiest about this.

Products used:
Crib

Service
Value
Shipping
Thumbnail of user genel75
13 reviews
12 helpful votes
December 10th, 2020

THEY PROMISE TWO DAY DELIVERY BUT USUALLY 4 DAYS OR IN MY MOST RECENT ORDER NEVER. I HAVE PLACED 20 ORDERS AND MOST HAVE BEEN POORLY PACKED. NOW MY CURRENT ORDER IS BEING HELD UP BY FEDEX AND MARKED DAMAGED. THEY DO NOT HAVE A SMOOTH PROCESS ON THEIR SITE LIKE AMAZON HAS TO TAKE CARE OF MESSED UP SITUATIONS. THEY NEED TO GET THEIR ACT TOGETHER IF THEY WANT TO COMPETE.

Thumbnail of user philippel43
2 reviews
2 helpful votes
February 14th, 2024

Avoid Walmart Delivery (and shipping as you can get a delivery when you select shipping): The driver (like Symphony, Monica in the Bay Area) will come and make a picture of your package in front of your door, and leave right away with your package: For Walmart, it's a proof of delivery, and will not refund. And even if you selected 'Shipping' on purpose, they will make a 'Delivery' for their convenience with their unreliable drivers. I'm going to delete my Walmart Account as they don't listen to their customers.

Products used:
Laundry detergent

Service
Shipping
Returns
Thumbnail of user stephenf1602
2 reviews
4 helpful votes
November 30th, 2023

Order was never delivered. I waited all day, then called and was told it would be delivered when someone was available. No time frame, nothing. I am a single mom with two kids, one has broken leg. Shopping in store is not an option. I need the items to clean house with. Not the first time my order was not delivered. Now I get to wait for my money to be returned. This was delivery from store, 7.95 plus driver tip.

Service
Value
Shipping
Returns
Quality
Thumbnail of user slicko
9 reviews
3 helpful votes
January 3rd, 2024

Eufala Alabama store. 15 minute wait for self checkout. Only 4 of 6 lanes ever open.
Restocking constantly behind. Employees gathered blocking aisles. Order pullers do the same.
I am driving 75 miles round-trip to Dothan store!

Service
Value
Quality
Thumbnail of user jackp1041
1 review
2 helpful votes
November 8th, 2023

Grocery pick up is great service but bags are not provided. Be careful driving home with that glass jar of pickles Rollin around. Hope you don't have to stop fast with a child in a car seat could get messy not to mention dangerous. I called corporate 4 times over 10 days to discuss my concerns, each time being assured someone at corporate would call me back, never got that call. Safeway is my new store, they provide bags and don't blow off their customers.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sherryh813
1 review
0 helpful votes
February 9th, 2024

I just wanted to say I love this indoor dual color amplified antenna. It has helped me pickup many channels. I'm now able to get more stations.

Thank u
Sherry Henson
My email address to receive the e-gift card is *******@bscc.edu

Tip for consumers:
This was a great product

Products used:
Onn product

Service
Value
Shipping
Returns
Quality
Thumbnail of user markq366
2 reviews
3 helpful votes
June 23rd, 2022

The customer service told me i could not return my pants, so I decide to take revenge. So, I Stick a popsicle up their butt and ran. As I was running out, I took a container of nail polish and dropped it.

Tip for consumers:
Take revenge

Products used:
Their popsicle sticks.

Service
Value
Shipping
Returns
Quality
Thumbnail of user allenj211
7 reviews
0 helpful votes
November 2nd, 2023

I will never shop or order on line with Walmart again. Ordered an item then deativated my account and the item was the wrong color. So due to me deactivating my account they will not take it back. I here they want to close there stores and become and internet seller this is no way to do your business, So have fun selling your junk from China in your stores and on the internet you just lost a customer.

Products used:
Oully for a boat trailer

Service
Value
Shipping
Returns
Quality
Thumbnail of user hisamaedusam
1 review
0 helpful votes
February 28th, 2024

De mucha ayuda para las personas que están pasando por momentos difíciles, es increíble como está app apoya a las personas

Tip for consumers:
Por supuesto que si, es excelente

Products used:
Productos domésticos, de higiene, entre muchosas

Service
Value
Shipping
Returns
Quality
Thumbnail of user preety43
1 review
0 helpful votes
January 10th, 2024

They send me wrong item and no ready to give refund or send me correct item very bad service :(

Service
Value
Shipping
Returns
Quality
Thumbnail of user jacquesr47
1 review
1 helpful vote
January 22nd, 2024

Bought on line Premier Keto gummy...
Did not loose a pound!
So this brand is a SCAM...not sure about those from t v peoples...but that brand is definitely...

Thumbnail of user fredd153
3 reviews
14 helpful votes
November 30th, 2020

I bought a Nerf gun for $20 online, they canceled the item because it was out of stock and then told me that I could reorder the same Nerf gun accept the price is now $57. So they lied about their inventory in order to get me to pay triple for the same gun I already purchased and failed to honor the sale price. Shame on you Walmart! You will be losing my business as a result of your shenanigans!

Thumbnail of user johnj1861
1 review
2 helpful votes
December 11th, 2020

My last two grocery deliveries never made it to my home, although I was told they were on the way. Three times this calendar year I've had non grocery products shipped and they make it to Olive Branch, MS. About 25 mi from my home and then sit there in FedEx. First two times I got my money refunded and the products? Right now my two day shipping items are at nine days and have been sitting in FedEx for the last 48 hour. I know all shipping companies are busy - but there is something unprofessional about Walmart shipping. I like their products and usually their prices, but sadly the disappointments outweigh.

Thumbnail of user gregl449
2 reviews
1 helpful vote
December 23rd, 2019

I purchased a ceramic grill on line from Walmart for my father's Christmas gift. Walmart missed 2 confirmed delivery dates, when I knew they would be home, and then they called my dad and told him a 3rd date for the delivery of his grill... thanks walmart for ruining the surprise. Oh, and his neighbor had to get it because he was out of town. Amazon has nothing to worry about.

Thumbnail of user bobbyb550
1 review
1 helpful vote
November 2nd, 2023

Walmart does NOT actually sell this item (or anything else online, for that matter). I ordered it, they charged my card for $267, and five minutes later they canceled the order. They said that the item is available, but it's standard procedure for them to cancel all first orders due to "unusual activity", and that anyone must order anything TWICE. I am not going to hand them over my money a second time. That sounds very sketchy and illogical to me. They also said that they will take 10 business days (which means 15 calendar days) to refund me. This is obviously fraud. Walmart are con artists.

Products used:
Nothing. They do NOT actually sell anything online. Their online store is FAKE.

Service
Value
Shipping
Returns
Quality
Thumbnail of user feliciaw70
1 review
12 helpful votes
August 27th, 2020

I placed an order thinking I was buying dining table set because that's how it was advertised online. Well, I got my table but no chairs. When I spoke with customer service I was then informed that each piece to the set was sold separately. Smh so I basically paid $170 for nothing. Especially when I could have went to the store and got the whole set for the same price. I will never purchase anything else from these crooks

Thumbnail of user tomb2207
2 reviews
16 helpful votes
June 19th, 2023

My review is based on the last number of years. They have steadily dropped In their quality of customer service, prices, availability, delivery, employee morale, website functionality, and reputation. What gives, Walmart? It is so sad when a company makes all the cuts in the wrong areas to save a buck and ends up cutting their own throat. A once reputable company, Walmart is just a mess now, as well as being the butt of jokes on YouTube and social media. I am so fed up. So so fed up. I don't know if they're ever going to pick themselves up again, but it's time for me to move on.

Service
Value
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Shop Walmart.com for Every Day Low Prices. Free Shipping on Orders $35+ or Pickup In-Store and get a Pickup Discount. Open a Walmart Credit Card to Save Even More!

How do I know I can trust these reviews about Walmart?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

2.6
4,951 reviews
Have a question about Walmart?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business