• Walgreens

Walgreens

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Overview

Walgreens has a rating of 2.82 stars from 928 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walgreens most frequently mention customer service, next day, and store manager problems. Walgreens ranks 12th among Vitamins & Supplements sites.

  • Service
    158
  • Value
    132
  • Shipping
    78
  • Returns
    64
  • Quality
    118
Positive reviews (last 12 months): 26.9%
Positive
7
Neutral
1
Negative
18
22
See all photos

What reviewers want you to know

Positive highlights

  • It's relatively fast shipping and it saved us a trip to our near by drug store.

Critical highlights

  • By far the WORST customer service at any Walgreens I have ever been to.
How would you rate Walgreens?
Top Positive Review

“It's convenient for me”

David N.
3/20/24

Walgreens is the most convenient to my home and they usually have what I need. I did however find out recently that my prescriptions would be lower at a different pharmacy.

Top Critical Review

“Delivery service is misleading and false”

Sandra B.
1/9/24

I just had back surgery and had a script at the pharmacy and the text said it was eligible for same day delivery with a fee. So I paid it. Received a text saying it would arrive by 7pm. I called the number provided and was told they have no control if they are picked up or not because they outsource the delivery. He told me sometimes they don't pick up for delivery for days. But you advertise same day? And charge for it. So, I have to suffer in pain because of Walgreens.

Reviews (928)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (130) drug store (22)
Thumbnail of user alberts226
10 reviews
3 helpful votes
March 13th, 2024

I remember going to their pharmacy and they had knowledge on the drugs I wanted to pick up. Also their staff were very friendly and didn't stop smiling at me till I left.

Thumbnail of user helenn724
1 review
0 helpful votes
April 14th, 2023

After placing several phone calls to the Lodi, N.J. Pharmacy location department and getting no where, I requested to speak to a manager that quickly resolved my issue with professionalism and understanding. She went above and beyond to make sure my needs were taking care of.

Service
Thumbnail of user mitchellp20
1 review
0 helpful votes
April 12th, 2019

Honest company, legitimate product, fast shipping! Excellent products and service.
Great service! Thanks you so much!

Thumbnail of user billyl243
1 review
0 helpful votes
January 27th, 2023

I'm not much on product reviews. But my foot was killing me to a point I would try anything. Decided to give this a try. Ill say this product worked like a champ along with a pair of Skechers arch support go walk shoes.

Thumbnail of user margaretb1007
1 review
0 helpful votes
February 13th, 2021

There are no words to describe the superb knowledge and level of service i receive coming to the Folly road S. C location. Always helpful and kind. Above and beyond, thank you!

Thumbnail of user brendanb47
1 review
0 helpful votes
April 17th, 2019

I had a number of questions about their product and they answered them very, thoroughly. Very professional and courteous.

Thumbnail of user stanleyg37
1 review
0 helpful votes
April 23rd, 2019

Impressed with the knowledge and great customer service. Fast and easy acess to buy good products. If you haven't checked them out, you are really missing out!

Thumbnail of user brettr39
1 review
1 helpful vote
April 8th, 2019

Excellent price, excellent customer service, order is always correct. All this for about 3 years now.

Thumbnail of user ronm92
8 reviews
7 helpful votes
May 27th, 2016

Used this site for years and I love them. Not a problem with anything. I've had product come damaged and I've documented the damage, called and they made it right without my documentation. Over the years I've seen their system encase creme products in extra "shrink"wrap so liquid products never cause problems. Hey, everything is comparable or better in price and shipping is free. I love it. I recommend it. Great place to shop oh and if you live in most states you don't even pay sales tax.

Thumbnail of user lindad999
6 reviews
19 helpful votes
July 18th, 2020

After my horrible experience with Lens.com, I did a search and Walgreens came up. I checked their prices and they were cheaper than any other "Lens" company online. I ordered my contacts with NO HIDDEN FEES and received them in 4 days. Will definitely be ordering my lens from Walgreens!

Thumbnail of user nathana63
1 review
0 helpful votes
April 20th, 2019

They provide top quality products at reasonable prices. Easy transaction. Delivery in time that I expected.

Thumbnail of user sallyc34
5 reviews
6 helpful votes
January 2nd, 2017

I order everything from cosmetics, cleansers, moisturizers, supplements and day to day toiletries on this site. They are linked to Beauty.com, so you can shop both sites at once. You can usually get free shipping without a high minimum order and your products arrive quickly. The prices are comparable or below local drugstore or Walmart and their selection ensures you can find the items you want.

Thumbnail of user roseannej
2 reviews
0 helpful votes
September 5th, 2019

Had issues with ordering prints. Eva spent 20 minutes with me, showing me the kiosk, and also how to get the app on my phone. She explained how I could use it if I got my prescriptions at Walgreens. She worked to
Adjust coloring of the print, and was very gracious. What an asset she is to Walgreens!

Thumbnail of user danielg414
1 review
0 helpful votes
April 10th, 2019

Great place to order at super low prices. I was hesitate the first time, but found it to be a great experience. Thanks

Thumbnail of user aliceg58
1 review
1 helpful vote
January 17th, 2018

The 3 different Walgreens in my area all have excellent service. I'm always greeted when I walk in and always asked if I need help looking for anything and if they do not have it, they will check their system for the closest Walgreens that does. I've never had a bad experience there and it is so much faster than larger shopping areas. Walgreens in Allen, TX are employed with great people who genuinely care about their customers.

Tip for consumers:
If you had a bad experience, I'm sorry, but that doesn't mean they are all that way. Trust me

Service
Value
Returns
Quality
Thumbnail of user harriettg10
1 review
0 helpful votes
July 17th, 2022
Verified purchase

This Walgreens in lk orion mi is so wonderful they are helpful and kind I needed cranberry juice and he got it for me cause I have covid and couldn't go in and shop. I got my covid meds too great place for all your needs. Thank u walgreens!

Thumbnail of user anthonyj632
3 reviews
0 helpful votes
June 2nd, 2021

It's been 5 days or so since I've had my exit only area empty like a woodchipper does as it's spitting out wood on a hot summer day. I kept trying and trying to make my poopshoot go poop but nothing. I'd been clinching my buttcheeks together and releasing like it's a daily workout ritual for days now. I made my way into the local Walgreens to search for the perfect butt washer. I found myself eyeballing something that looked like a giant douche. I wasn't for sure whether I should get the single or a 6 pack. I called all my friends and even asked the cashier if she wanted to join my terd spewing party. Unfortunately they all turned me down. When I returned to my homestead, I realized the box stated "ready to use" I inserted the entire package in my turd cutter, alarming the enema was actually inside the box... So apparently it's not "ready to use." Finally retrieving the enema out of the box, after I removed the plastic sleeve 5 hours later and exposed the lubricated tip the enema was ready to insert. But much to my surprise, the tip had not been lubricated and felt more like a cat's tongue. After feeling the cat's tongue I made my way to my throne and I noticed the pictures on the box, realizing I had administered it in the wrong position apparently ur not supposed to stand on your head and shove it in like your stuffing your grandmother's Thanksgiving turkey. I started squirting out turds like a machine gun then there was an explosion like a volcano. Moral of the story never plug your poop shooter and always... Always read the directions first.

Products used:
Ready to use lubricated big enema

Service
Value
Quality
Thumbnail of user gherardof4
1 review
1 helpful vote
April 20th, 2019

I have had no problems. They always answer all my questions.
I have ordered twice with them and everything was fine.

Thumbnail of user joelp237
2 reviews
1 helpful vote
August 28th, 2021

When I don't feel like going to a big grocery store I go to Walgreens. Walgreens stores are always supplied with basic necessary items. ALWAYS NICELY STOCKED. Representatives are always helpful online as in person. Love Walgreens.

Thumbnail of user lynnm1243
1 review
0 helpful votes
February 3rd, 2023

RE: NOAH / PHARMACY EMPLOYEE
Compliment

I frequent the Walgreens #******* - ******* US Hwy 1, Sebastian, FL *******.
Transaction 1/26/2023 - RFN# 0424-8428-6517-2301-2603.
Your employee NOAH always stands out among the others. He is always professional, tactful, kind, knowledgeable and extremely helpful... AND handsome.

On Jan 26,2023 I arrived at the drive-thru, requested that an antibiotic be done ASAP. I am my sister's legal guardian. She was at the hospital ER for over 3 hours. We dropped the antibiotic off right away because she was in pain & I had to go to work. I asked for a rush order. We dropped it off as a rush order. (I try not to do this because Walgreens is always busy with many other customers. This was an exception). I have been doing double shifts at work for two other employees who are sick at two different locations. No way I could get back to Walgreens the following day.
Noah's female co-worker at the pharmacy drive-thru didn't put a rush on the order - even though I apologized for doing so. We said we'd wait for it to be ready. I explained that my sister is in pain, I've got to drop her off at home & need to rush to work...(I ended up being late).

No text arrived so we drove back to the pharmacy after waiting over one hour. A different female drive-thru employee said it wasn't ready. She told us to walk inside the store to the pharmacy & wait. This was not told to us earlier. If we knew it would speed up getting the medication, we would have walked inside prior. We had been waiting in our vehicle in the Walgreen's parking lot waiting for the text/notification that it was ready...apparently, the first female employee failed to tell the pharmacist to put a rush on the order -
Because of this. The conversation with the new female employee at the drive-thru was awkward.

We had driven to the Walgreens drive-thru two separate times on the same day. As we were told, we parked, walked inside the store immediately. Luckily for us, Noah was at the cash register. He tactfully explained that the medication was not ready. He didn't rat on his co-worker - but I pointed her out. I explained that I couldn't come back the following day due to filling in double shifts for two sick co-workers at different locations.
Noah handled the situation very well. After approx 15 minutes of sitting inside the Walgreen's pharmacy we received the ER medication. By then we'd been waiting approx 1 hr 45 minutes from the original time of dropping off the prescription.
We drove back home. I dropped my sister off & I rushed to work... I was late.

NOAH kept his cool and got the medication to us as soon as he could. We really appreciated it!
Please do something extra special for Noah today. Thank you.

Tip for consumers:
N/A

Products used:
N/A

Service
Quality
Thumbnail of user michaelc8857
1 review
0 helpful votes
August 14th, 2023
Verified purchase

A follow up to my previous negative review of Walgreens for immunizations:

The next day, 8/15/23, after complaining online and to Walgreens itself, the Store Manager Mr. Kevin Frady called me. We talked about the situation, he said they actually did have the RSV vaccine and did not know why his staff told me they did not. He apologized for the poor service and promised to provide the correct service his customers deserve, if I would return for the immunizations. I agreed.

So the following day, Wednesday 8/16/23, my wife and I returned for our immunizations. Mr. Frady saw me, said hello, and went about his business running the store.

My wife and I went to the pharmacy on time for our scheduled appointment, went through the routine of filling out the paperwork and got our immunizations. My four vaccinations and my wife's single shot took 5-10 minutes total. But the whole process still took about 45 minutes. This time, there was no line for prescription refills, so the staff was not running ragged as it had been on Monday.

Overall, I wish the process was quicker. But my faith in Walgreens is restored. I give them 5 stars now.

Mr. Frady said goodbye when we left

Tip for consumers:
Everything is in the two reviews.

Products used:
Vaccinations: RSV, Covid booster, pneumonia, flu

Service
Value
Thumbnail of user aneshiaf
1 review
0 helpful votes
November 22nd, 2019

Above and beyond in customer service from store associate Carmen Duarte at 3099 N State Road 7, Lauderdale Lakes. After being in the hospital for an hysterotomy I went inside the store to get assistance with my son school project. The project required a family tree and being that I cant draw we went inside the store to purchase a picture to put on a poster board. Carmen was able to assist me by not only advising what to purchase but took the time to draw a tree. I will forever be grateful as a single mom for her help.

Thumbnail of user paulm1108
1 review
0 helpful votes
April 4th, 2019

I have always received excellent service from Drugstore and frequently recommend it to friends. Good price, fast shipping

Thumbnail of user lorrainev44
2 reviews
9 helpful votes
December 20th, 2020

I was in the Walgreens on Pine Ridge in Fort Myers Florida and was rushing around looking for some specific when my change purse opened and all the change feel out. The cashier, Michelle, and another employee, did not get the name, stopped what they were doing to help me pick up all the change. I was truly thankful for their kindness.

Thumbnail of user joachimk10
1 review
0 helpful votes
April 18th, 2019

Service is good. Product arrived in timely fashion and appeared as what I ordered. Thank you! Trustworthy with excellent products.

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About the business

Walgreens is your home for Pharmacy, Photo and Health & Wellness products. Refill your prescriptions online, create memories with Walgreens Photo, and shop products for home delivery or Ship to Store. Walgreens. Trusted Since 1901.

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