• Walgreens

Walgreens

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Overview

Walgreens has a rating of 2.82 stars from 928 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walgreens most frequently mention customer service, next day, and store manager problems. Walgreens ranks 16th among Vitamins & Supplements sites.

  • Service
    158
  • Value
    132
  • Shipping
    78
  • Returns
    64
  • Quality
    118
Positive reviews (last 12 months): 28%
Positive
7
Neutral
1
Negative
17
22
See all photos

What reviewers want you to know

Positive highlights

  • It's relatively fast shipping and it saved us a trip to our near by drug store.

Critical highlights

  • By far the WORST customer service at any Walgreens I have ever been to.
How would you rate Walgreens?
Top Positive Review

“It's convenient for me”

David N.
3/20/24

Walgreens is the most convenient to my home and they usually have what I need. I did however find out recently that my prescriptions would be lower at a different pharmacy.

Top Critical Review

“Delivery service is misleading and false”

Sandra B.
1/9/24

I just had back surgery and had a script at the pharmacy and the text said it was eligible for same day delivery with a fee. So I paid it. Received a text saying it would arrive by 7pm. I called the number provided and was told they have no control if they are picked up or not because they outsource the delivery. He told me sometimes they don't pick up for delivery for days. But you advertise same day? And charge for it. So, I have to suffer in pain because of Walgreens.

Reviews (928)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (130) drug store (22)
Thumbnail of user terryw112
14 reviews
12 helpful votes
January 23rd, 2018

I don't know if Walgreens is individually owned or corporate but the one I go to is always very clean with professional and friendly staff. Their pharmacy is knowledgeable.

Their products are on the bit of expensive side, but if you are a member, there are great discounts of many items that makes it comparable to your local supermarket.

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidn2875
2 reviews
3 helpful votes
March 20th, 2024

Walgreens is the most convenient to my home and they usually have what I need. I did however find out recently that my prescriptions would be lower at a different pharmacy.

Service
Value
Quality
Thumbnail of user rickc837
3 reviews
0 helpful votes
August 24th, 2023

When im in a hurry I can place an online order and its ready within 30 minutes. Most locations have the drive up area and wait time varies. Thing may cost a little more but there is never a hassle getting to items or in stock or in check out.

Service
Value
Shipping
Returns
Quality
Thumbnail of user danielk269
2 reviews
18 helpful votes
August 1st, 2018

You may notice that Walgreens is always on the corner- in fact, a lot of major corners in every large to small metropolitan area- and often within eyeball distance to their main competitor- CVS.

Convenience is my only motivation to shop there, as I am often willing to forego discount prices elsewhere for the convenience of being able to drive only a few blocks to get what I need or want.

Walgreens drive-through pharmacy is also convenient, and better for me than having to walk-in just for a prescription, after having dental surgery and still bleeding or slobbering all over myself in public.

Thumbnail of user tamarar238
11 reviews
1 helpful vote
December 13th, 2022

My experience overall is good… Variety of products, great deals, lots of coupons, rewards; friendly user apo, but doesn't accept US Territory Credit Cards.

Tip for consumers:
You can’t buy online with a Credit Card from a US Territory!

Products used:
Everything I buy and I love it…

Service
Value
Quality
Thumbnail of user helenab23
3 reviews
0 helpful votes
September 9th, 2021

I have received only the bench. Would very much like to get my tub and the other things. Could you give me a guess at when I might expect them?

Thumbnail of user nicop7
61 reviews
129 helpful votes
August 14th, 2019

I've been getting my prescriptions filled at Walgreens for several years and I've never experienced any problems with them. They have great prices on prescriptions.

Tip for consumers:
They accept GoodRx coupons.

Products used:
Pharmacy

Service
Value
Quality
Thumbnail of user guerrym
1 review
0 helpful votes
April 4th, 2017

Walgreens - Everywhere! Quality, convenience, very trustworthy - always.
They also do a great job of getting to know and acknowledge their customers.
Always clean stores, bright, cheerful, and easy-to-find the health goods you want as well as many household items!

Thumbnail of user elliew14
11 reviews
19 helpful votes
April 12th, 2016

But customer service is great! Drugstore.com and Beauty.com are owned by 1 company (or something like that where I could buy things from both sites in one Basket). It gets confusing when I buy things from both places and use a coupon code from one of them. Luckily, customer service has been very quick at resolving problems that have come up. I don't worry about poor customer service when I shop here. That comfort level makes me want to shop here.

Thumbnail of user paulm712
3 reviews
2 helpful votes
May 11th, 2018

I bought here several times, good service and friendly prices, they know how to deal. I always recommend this online store

Thumbnail of user leight44
6 reviews
4 helpful votes
August 20th, 2020

Really great reward programs. Nice selection of merchandise. Clean stores. App is user friendly & allows you to check stock at local stores.

Thumbnail of user glorias52
3 reviews
1 helpful vote
April 28th, 2017

Fortunate to know this site for all health products. Price is not expensive and things which I dont find in local store is available here. Neatly packed and carefully delivered!

Thumbnail of user pauly51
14 reviews
30 helpful votes
October 4th, 2017

My wife and I have done business with Walgreen for a long time and we always go back for our prescription and non prescription needs
The Walgreen employees always treat the customer with the respect we should be getting from a retail store.
In the age of the big box stores~Walgreen seem to remember to treat the customer right
This endorsement comes free from my wife and I as we are not getting$$$ for endorsing Walgreen Drug Stores

Thumbnail of user marcf96
1 review
0 helpful votes
April 19th, 2020

We went in to your Lewis St. Lynn MA store. They were out of gloves and hand cleaner. Associate was friendly and honest. God bless you and keep you all safe.
Marc and Sharon Frigon

Thumbnail of user yangboh
5 reviews
8 helpful votes
December 5th, 2018

Walgreen used to be my favorite drug store before they changed their points system. They have good phone customer service. I won't say 100% is good, but 90% is always awesome. I am happy with that.

The only thing I don't like is they changed their points system. Hope they will change it back.

Thumbnail of user ericac80
6 reviews
9 helpful votes
October 10th, 2018

I always use Walgreens as my pharmacy, because they're usually fairly nice people and it doesn't usually take too long to fill a prescription. I have stopped in there to grab one or two things on the shelf, but I think the prices are a little higher than going to another store. It is nice you can find these pharmacies in some bigger cities, because I had a hard time finding anything of the sort in certain major cities' downtown areas.

Thumbnail of user minam21
19 reviews
85 helpful votes
December 30th, 2018

Needed certain beauty stuff but the usual place I buy it from was out of stock. Went to Walgreens online since we don't have one and ordered what I needed right away. Took 2 days and I got my stuff. Now that's fast! Need better promo codes though. I usually use honey and it couldn't find a promo code to save me some money. I'll definitely order from them again if I have to. :)

Thumbnail of user corin8
1 review
0 helpful votes
January 3rd, 2022

I have been using this product for a long time, so I decided to finally write a review about it. The price is great, the products are also high quality, the only thing for which I will remove one star is that last time I did not like the attitude of the staff and so everything is great.

Service
Value
Shipping
Returns
Quality
Thumbnail of user juneg81
8 reviews
0 helpful votes
March 19th, 2021

Its a really good option to get a your pharmacy for one place and get delivery at your doorstep. Sometimes i get a good amount of discount too.

Thumbnail of user kristens51
16 reviews
86 helpful votes
October 23rd, 2017

Walgreens.com is an easy to navigate site. Lots of products not available in store. I like that when you order online you still get points as you would in store. I've never dealt with the pharmacy online so I can't speak in that service. But I love the selection of products. Excellent beauty section!

Thumbnail of user nancym141
2 reviews
18 helpful votes
June 26th, 2017

Purchased items for parents. Quick delivery and easy to use.
Products arrived as ordered and described in the site.

Thumbnail of user marthak26
5 reviews
13 helpful votes
April 3rd, 2017

Good prices and helpful staff, always smiling welcome. Once in town found the shop at good locations. I found to have a good selections of articles and fairly priced. Every time I enter the shop I found something new to amazed me.

Thumbnail of user jennieh5
19 reviews
30 helpful votes
September 27th, 2016

This is a great place to shop when the items you need are out of stock at your local drugstore. You can also use paper coupons. Just mail them in.

Thumbnail of user lucasw24
9 reviews
2 helpful votes
February 14th, 2017

I've got good experiences with drug store, because every time, when i need buy any drug it's hard to belive (for me) how easy and simple it is. Okey, maybe in all my life
I have seen better prices, but still not bad

Thumbnail of user sheilad2
24 reviews
52 helpful votes
June 16th, 2022
• Updated review

Started using Walgreens site for the Order Online, In-Store Pickup last year and have had no problems. Have always gotten items I ordered and usually at a good price. Did have a problem with getting coupons to work but the customer service rep helped me... seems I had two accts and one was pretty old. After merging the accounts I have had no trouble with coupons or anything else. Customer service was friendly and very helpful.

Tip for consumers:
Site is straight-forward; have had problems so far.

Products used:
In-store pickup so no shipping and have not had to return anything. Had no problems contacting Customer Service by phone and Walgreens has NOT out-sourced their reps...really makes me happy.

Only Used Once...
September 28th, 2017
• Previous review

Can only base my review on a one time use and that was good. Got notice in newsletter that site had 2-for-1 sale on a particular supplement I use. Went there, ordered and received correct products quickly, without any problem.

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About the business

Walgreens is your home for Pharmacy, Photo and Health & Wellness products. Refill your prescriptions online, create memories with Walgreens Photo, and shop products for home delivery or Ship to Store. Walgreens. Trusted Since 1901.

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