• Walgreens

Walgreens

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Overview

Walgreens has a rating of 2.82 stars from 928 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walgreens most frequently mention customer service, next day, and store manager problems. Walgreens ranks 16th among Vitamins & Supplements sites.

  • Service
    158
  • Value
    132
  • Shipping
    78
  • Returns
    64
  • Quality
    118
Positive reviews (last 12 months): 28%
Positive
7
Neutral
1
Negative
17
22
See all photos

What reviewers want you to know

Positive highlights

  • It's relatively fast shipping and it saved us a trip to our near by drug store.

Critical highlights

  • By far the WORST customer service at any Walgreens I have ever been to.
How would you rate Walgreens?
Top Positive Review

“It's convenient for me”

David N.
3/20/24

Walgreens is the most convenient to my home and they usually have what I need. I did however find out recently that my prescriptions would be lower at a different pharmacy.

Top Critical Review

“Delivery service is misleading and false”

Sandra B.
1/9/24

I just had back surgery and had a script at the pharmacy and the text said it was eligible for same day delivery with a fee. So I paid it. Received a text saying it would arrive by 7pm. I called the number provided and was told they have no control if they are picked up or not because they outsource the delivery. He told me sometimes they don't pick up for delivery for days. But you advertise same day? And charge for it. So, I have to suffer in pain because of Walgreens.

Reviews (928)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (130) drug store (22)
Thumbnail of user gregb1382
2 reviews
18 helpful votes
January 22nd, 2024

Walgreens is more expensive than Walmart for my generic 3 month subscription, and it also limits your specific prescription to one store. However, this one store is very convenient to my house.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ginnyd2
48 reviews
72 helpful votes
May 17th, 2021

I would kind of like to give Walgreens at least 4 stars. Pharmacists are generally very good at discussing the pros and cons of different medications since physicians aren't always spot on. Also, if you're on Medicare, the AARP Walgreens prescription option is generally less expensive than its main competitor, CVS. But that seems to be where that story ends. Using the interactive voice option to order is a nightmare if you make an error. And the main reason to go to Walgreens is to pick up scripts.
I don't want auto refills every 28 days since they're the monthly dosage is 30 days. Maybe I'm picky, but I like some orderly precision. I evolved this way because I was constantly running into the prescribing physician saying he called them in and Walgreens telling me the opposite. Part of the rub is the people taking the orders aren't always reliable because in a busy pharmacy location, Walgreens creates brain fatigue which is probably why their prices come in a bit lower. In other words, they're slave drivers like Walmarts.
All I ask for in an interactive voice system is simplicity and a little versatility. What I get is "do you want your prescriptions the following day, and if "no", "how about 1 hour." C'mon Walgreens, don't jam it up your employee's butts. I feel their pain. Cut them some slack like "a few hours" or "later that day." The system also doesn't recognize recently called in prescriptions, only the prescription number. Hence, you have to call them unless you're tracking things with a spreadsheet.

Lastly, enough of those child proof containers. I'm an adult and a cap is fine. And because I'm getting older, print a little larger and make life easier by not hiding how many pills are left in the prescription. Perhaps I'm getting older and crankier, but Walgreen makes my head hurt and I might have to order pain killers next.

Thumbnail of user robertt3110
1 review
0 helpful votes
November 22nd, 2022

Girl was Extremely Helpful shopping. The Card reader however has 3ft crack inches away. It STOLE CARD

Thumbnail of user bobm263
2 reviews
0 helpful votes
November 28th, 2017

Introduced by my friends and I went to this site, the goods esp. The cosmetics always have a special discount. Oh I love shopping in here. But it only allows paypal&visa card. Well. A bit hard

Thumbnail of user dj478
2 reviews
1 helpful vote
June 6th, 2017

Medical products and prices are fair, however, the customer service could be better. Also, if they could offer us seniors a better discount that would also help.

Thumbnail of user lize36
6 reviews
4 helpful votes
September 27th, 2016

There are always beggards outside asking for money, some will come up to customers as were getting out of our cars. There are security guards inside of the store who would rather stay inside flirting with women customers instead of making sure were all safe in the parking lot and not being harrassed for money by beggers. I try to avoid this Walgreens for that reason, but the upside is it's the only 24 hour Walgreens from all surrounding towns and cities.

Thumbnail of user bernardot5
6 reviews
10 helpful votes
June 28th, 2016

I've been reviewing my options for ordering some vitamins online. There is a specific brand that I like to use, but some websites have it particularly expensive. I cannot find the brand anywhere around me, but was able to find it on Drugstore.com. I've made a few purchases and while I cannot complain about the transactions, the delivery leaves a bit to be desired. It is generally going to be a day late, but the vitamins are packaged well enough that no damage is caused to them.

Thumbnail of user jazlynl1
1 review
0 helpful votes
January 2nd, 2016

I like Walgreens's stores but there online data base is kinda not up to the stores standards.The package tracking can get so confusing from Pre-Shipping notice(wth is that) to getting your package 2weeks later... it's okay

Thumbnail of user michelep28
6 reviews
3 helpful votes
December 1st, 2016

I used to shop here frequently, but the prices were higher than I could find elsewhere. What I really liked was no tax on my purchases & free shipping with a certain amount spent.

Thumbnail of user kanjik
10 reviews
11 helpful votes
January 28th, 2016

This company doesn't let consumer knows when back order will be delivered.
Consumer doesn't know what is going on a back order. Most of the product able to order at Amazon.
Drugstore.com need improve customer care to expand the business

Thumbnail of user kettouz
41 reviews
54 helpful votes
September 13th, 2016

Visit and if you are interested!

Thumbnail of user nuyibanm
3 reviews
0 helpful votes
January 29th, 2017

Never got greed at walgreen store or welcome as soon as i walked in store or asked for help if i need anything i have to be like a chicken with no head and see if i csn find it in the ile no ummmmmmmm gotcha ummm naaa i cant find it, who. Can help me ummm restroom humm meed the key lolx. Other then that they are awasome

Thumbnail of user debbief25
23 reviews
68 helpful votes
November 30th, 2015

Clean stores, can usually find what I want. Did not find the pharmacy staff to be all that helpful.

Thumbnail of user jessicaw122
5 reviews
4 helpful votes
December 9th, 2016

Lots of choices it's a great app

Thumbnail of user rodrigod5
83 reviews
174 helpful votes
January 4th, 2016

If you don't have insurance I would not buy any Rx from Walgreens. Look for a local pharmacy or online one instead. Also, it doesn't offer free antibiotics like Publix.

Thumbnail of user mikhailb1
24 reviews
8 helpful votes
May 18th, 2016

I have seen many of these online stores, and this does not stand out much

Thumbnail of user garyw52
2 reviews
8 helpful votes
October 7th, 2015

Well organized and stocked. A very useful store bogged down by underpaid, undertrained, unhappy employees. I go where they remember my name, even though I spend a little more I think, I like it when I am known in such a personal business as a pharmacy. Let me make it clear that it is the pharmacy that I am rating. The Walgreens store is good, the pharmacy OK. Isn't it the pharmacy that makes us decide where to go for a "drug store"?. This comes from a customer of over 50 years.

Thumbnail of user lauram96
1 review
1 helpful vote
May 24th, 2015

I'm not sure if it's possible but I feel like their contacts might be fake. They are getting dry quicker than before only a few hours on. That's never happened before. I hope they don't make their own contacts and brand it as the big companies. Oh well.

Thumbnail of user terryw76
1 review
2 helpful votes
August 24th, 2016

I have used drugstore.com almost religiously since they opened. They had great prices, lots of products to choose from and fast delivery. As someone with chronic pain, online shopping is a must - and here was a great one-stop shopping for all those drugstore needs.

They also had their drugstore dollars program which reduced the prices further. So when their prices started to go up, I didn't worry so much.

And then I found I could get cash rebates thru ebates.com. So I just kept on shopping.

But over the last few orders there have been items missed. They were always quick to replace them. But this month not only have items been missed, but they packed a box of health bars with two bottles of liquid (shampoo & body cleanser) in a small box with the bubble spacers. It was way too much stuff before the bubble spacers were added. The box of health bars was crush to less than half its original height. Luckily they had wrapped the bottles of liquid separately and no leakage occurred. But when I complained, they were quick to blame the post office for the problem! I really don't like it when someone passes the blame and they are clearly in error - the outer box wasn't crushed in anyway. In fact it still bulged at the top! They kindly replaced the health bars without charge.

I order four bottles of an item, they send the insert saying that there are four bottles, but there are only three. I feel really stupid complaining about this. How do you prove they didn't include what they said they included? Luckily, they fixed this problem as well. This is the sort of problem I hate. I know I'm right, but how will they react. As always, they responded positively and sent the missing bottle.

So all of this cost them extra labor, extra boxes & extra postage. And the consumer, in the end, pays for this in the pricing of the items.

Their customer service has always been responsive, but I really don't want to have to use it this often! I'd rather they didn't make these mistakes.

So now they have stopped the drugstore dollars program, their prices are frequently not competitive with Amazon.com, they require the use of their customer service to get all you ordered way too often.

And today they announced a "no return policy". That all items were now sold as is. What kind of a deal is that? You buy something sight unseen. I can understand them not wanting to accept returns when people buy something they've never tried and decide they don't like it. But if it is damaged or other legitimate reasons for complaint, it sounds like it's just too bad for the consumer who trusted them to deliver on their end of the bargin. I see rough waters ahead.

It very much seems these folks want to go out of business. As if they've decided there isn't enough profit, so they will make it profitable even if it drives their customers away.

So I guess I will be using Amazon.com & see if I can get that to work for me now. I am deeply saddened as these folks served me well for many years. I am thankful for their many good years.

Thumbnail of user sandras125
4 reviews
2 helpful votes
June 23rd, 2016

Prices can be high- but decent selection and nice folks.

Thumbnail of user thomasl109
3 reviews
0 helpful votes
December 28th, 2016

They are usually out of stock on an over the counter supplement (Mag 64)

Thumbnail of user janes146
5 reviews
15 helpful votes
March 3rd, 2016

I love this website

Thumbnail of user scotta45
11 reviews
21 helpful votes
March 8th, 2016

Stopped ordering from them two years ago when my order arrived literally 'frozen'. Frozen shampoo, frozen skin cleaners.
I contacted them, and they basically told me 'it's winter'.

Thumbnail of user angelac40
1 review
0 helpful votes
April 14th, 2015

I am very disappointed. I have been buying from Drugstore.com/Beauty.com for some time.
Received a $10.00 off for Beauty.com today with my order. Attempted to use today, it was rejected.
Purchased the items from another site.

Thumbnail of user jesser28
3 reviews
5 helpful votes
March 25th, 2015

Drugstore dot com had fair prices, but getting free shipping was a hassle. We were inundated by emails and the only option at the time was stop all emails. That resulted in us losing our points. Other drug store and online retailers just apply the discounts on the spot, or offer them at checkout. I gave them three stars in case they've improved things.

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About the business

Walgreens is your home for Pharmacy, Photo and Health & Wellness products. Refill your prescriptions online, create memories with Walgreens Photo, and shop products for home delivery or Ship to Store. Walgreens. Trusted Since 1901.

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