waistshaperz

I ordered a waist trainer from this company about 4 years ago and received good customer service and prompt response time regarding my exchange process, but in January of 2023, I returned a waist trainer to exchange for a larger size using the exchange address on the form, and the item was forwarded back to me because the address on the form is incorrect! I'm not even sure why they would not have the correct address on the exchange form that they want us to mail back with the garment. However, I tried again to return the item on 02/14, this time using the address shown on the website contact page, and the tracking number for that item showed that the waist trainer was delivered to the company, yet I have not received an update regarding shipment for the new exchange item, and I have emailed them several times. This is very frustrating, because there is no other way to try to speak to someone or contact them, as they have no phone number. I am extremely disappointed and would not recommend buying anything from this company at all. I do not know what happened the last 4 years since the last time I purchased from this company, but I will never purchase again.

I returned my waist shaper for a different size. Paid for return postage. No exchange was ever mailed back to me! I emailed several times with order number, the reason for exchange, and the new size I wanted. No reply!

I ordered for 2 items, received only one but came is the wrong size on every level. I returned the item and the second one still not received! I paid with Klarna and they stopped the payment only to resume the payment again. I had to contact Klarna to stop payment since they promised to investigate more. This company is a scam and they are winning taking innocent people's hard earned! I'm pissed

I ordered a waist trainer about 7 years ago from them, loved it, worked good, so I decided to give it a try again 7 years later (Oct 18th to be exact). To this day (Nov 23rd) I have reached out to customer service at least 3x now as there has been no update whatsoever with my order… even tho the website says it's ships within 7-10 business days. This is the absolute worst service I've ever experienced & demanded a refund… still no word from them. These people are FRAUD and need to be SHUT DOWN IMMEDIATELY! It's a waste of money & time, they deserve to be charged & arrested for FRAUD.

I ordered a product May 18th, received it June 6th, returned it June 8th for an exchange. I have heard nothing back. 4 emails have gone unanswered. I have been hung up on 8 times & promised a call back that never came. This is fraud. They have my money & the product I paid for. I'm pursuing this with my bank, the States Attorney Office & the BBB.

I purchased 2 items supposed to get 3 free in the beginning of December supposed to came way b4 Christmas it never came. They phone number they have on file is a fake, they emailed me back once stating no refunds for them not sending u your items so they are stealing our money and keeping the items as well that's fraud! Every should file a bbb until a lawyer gets ahold of this company and set up a class action suit against them for us to get our money back!

My last order was placed in April 2019, after converting Canadian to US it cost almost $200. I've emailed several times, they completely lack customer service. I got one generic email and no response since. It's not right for a company to treat customers this way and take my hard-earned money to getnothing in return. Such a rip-off. DON'T BUY FROM WAISTSHAPERZ!

I have yet to receive my order, it has not even shipped. Order placed 10/18/2022, have contacted through "chat with us", no phone number that I can find. What is the deal? This place is a scam

Same issue ordered in December 2019 And never received the product that I ordered. After many attempts to get status updates, I have been locked out of my "account" with them, they refuse to do anything but send a generic email (see pic). I also contacted the Better Business Bureau.

Ordered February 2. Spent $80. Never received anything. Reached out MULTIPLE TIMES (5-10)... heard back twice saying it was coming/delayed and they NEVER addressed anything about my questions regarding a refund.

This was before the pandemic even started in the area.

I also saw multiple reviews and complaints filed with the Better Business Bureau regarding the same matters. This company is defrauding everyone.

Y'all ain't $#*! for that, forreal.

$#*!ing sickening.

Ridiculous if i could pick a negative star i would i ordered from them june 2019 and never received my order i contact them they gave me the standard message if they responded back and i tried all kinds of ways to contact them nothing and come to find out they blocked me from Instagram for dm them, what do they expect they would hear from someone who already paid thier money for thier product, it didnt take them a year to take that, till to this day im still waiting...

I placed my order April 2 2019 waited the 10 days for my confirmation numbers and tracking didn't receive anything I've called emailed and they keep giving me some bull crap story asked for a refund they say they only do returns. What am I going to return or exchange if I don't have an item. They say we are waiting shipment but why are you guys still holding sales if you have no product

I ordered an item that was $106, and have yet to receive it. I had been ordering for from them for about 2 years and yeah, they're shipping was very slow but the products were always great. Since my last order, I have emailed them several times, called the "Customer Service" number (not in service), & messaged them through Instagram, and haven't heard ANYTHING. They even blocked me on Instagram.! LOL What kind of a company are they? Be careful when ordering, they are good products but there's a chance you'll never receive your order.!

Do not order from this company. I placed an order in October for an item that was supposed to be in stock and was later told it was delayed 10 days... emailed repeatedly and kept getting the same answer. It's now mid-January and I have not received my items and they refuse to refund my money. It's a today scam. I've filed a complaint with the BBB -- and apparently many others have done the same. It's a complete and total ripoff.

This company is the worst, how are they located in New York and are worst than the Chinese. Customer service is zero stars if I could give it zero stars. Not a trust worthy company. What upsets me is that they do have good products, but the company is run by GETTHO AND MOST UNPROFESSIONAL PEOPLE.

Last time I ordered everything was smooth. This time around, horrible. Sent an email, delivery failed. Called, no answer sounded disconnected. DO NOT BUY FROM HERE!

I purchased a waist shaper from this horrible company on 9-20-19 and have received nothing. I've called every day for the last two weeks and no one ever answers. I've sent three emails and they send the same generic email back stating that they are behind schedule. I was supposed to receive my order no later than 7-10 business days. I would NEVER recommend this horrible company EVER! Give me my money back!

I ordered almost 5 months ago. I got 2 of my trainers within the week. After 3 emails and a call that customer service was rude as hell, and hung up on me when I request my money back. I got one more. And I'm still missing one! They are a business of hell. Never will I ever purchase anything and anyone that ask I'll make sure I always tell them never to purchase from this company

Going on 6 weeks now and I have not received my order, they keep telling me there is problems with customs and they don't know when shipments will come in. Chat is not help all they do is say sorry for the delay. I have emailed them an NO response! They will not give a refund even though they don't even have the items I already payed for. This company needs to be shut down, they are ripping off people! How is this right!

I would give a "0" if I had the option. I purchased two items and they were never shipped and delivered to me. I have tried contacting the company and I only get a robo message saying there was a delay. It has been a year now and never received my product! This company took my money and never provided my merchandise! Buyer be ware when purchasing from this scam of a company!

After FOUR mos of waiting for my order since January, not even half the items showed up in a beat up package. They refuse to respond to messages about refunding my money. They have sat there with my money and I have waited long enough. Do not order from them!

Worst experience. They literally stole my money. Everytime I tried to contact. I was told that shipments were delayed. Until they stopped answering altogether. I contacted BBB they didn't hear back so they had to close my case. I tried to contact the company again today and they blocked my email. This is ridiculous. I just want my money back. I would give ZERO stars if I could.

If I could give them a negative star review, I would.
Alright, so not to be a Karen, but I do feel it's well deserved. Buckle up guys.
So back in the beginning of February 2019, I ordered a few products from this company, including some shape wear that I was going to be wearing under my wedding dress (wedding was in June of 2019) I was sent 2 of the 6 things that I did order, but then no word about the rest of my order. I sent MULTIPLE emails trying to get ahold of them because in March I still hadn't received my full order, nor had I gotten any word of when it would ship out. And I hear NOTHING from them. So I email again and again, and then in April I get an email stating that there were shipping delays, and the asked if I wanted to swap the items I ordered for other things with equal/less value. I said sure, and told them the things I wanted to replace it with. And they told me that the replacement items were out of stock as well. And this went on for months. So flash forward to June of 2019. (Already past my wedding date and I had to order from a different company)
I email, and hear nothing, and then July I'm sending emails, I commented on the Instagram and Facebook accounts and sent messages thru there as well (IG commenting was deleted and DMs were never responded to.) and the same for august, September... all the way until January of 2020, I heard nothing back. I was sending emails out that weren't being answered. They said here is a gift card for 82$ (when my order placed was well over $250) I said no thank you, I would rather just have my money back. What makes you think I would want to order from your company ever again? And they said ‍‍well, you can take the gift card or you get nothing. We don't do refunds or cancellations of orders. Suck it up.
So now, it's February 2021, and I'm like well I don't want to waste the money (again) so I'll order what I can with the gift card. And here it goes again, now we are at the end of March, almost to April. No products, and 4 emails about this new order that have not been responded to. They do not have a page with the BBB, so I don't know where to submit a complaint to.
But long story short, moral of the story... what ever you want to call it. Stay away from them. They are a scam.