Vyking Ship has a rating of 4.87 stars from 72 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vyking Ship most frequently mention customer service, and live chat. Vyking Ship ranks 15th among Mail Forwarding sites.
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First registered for Vyking Ship a couple of years ago. The experience is without fault, straightforward shipping options (not to mention giving you multiple shipping from postal mail to express couriers), and the completion process is prompt.
Refused to allow me to add a US forwarding address (Becuase it was there competitors), When questioned on this it was met with a rude response stating 'If the other companies are perfect why are you using us'... I'm Closing account and using others who are a lot more helpful and NOT rude when asked a simple question. The fact is if I pay the shipping and fees and taxes I should be able to have my parcels forwarded to any address I require. Attempt to have your parcels sent to another forwarding company (so you can easily consolidate parcels) and you will be met with rude responses. They can hide behind there hidden T&C; s in any response here, however there is no excuse for rudeness. Used once and never again
Great service and prices
Terrible web design and features so much so that I wish to go back to my old more expensive shipper
My feedback on not having some basic information like what do the weights and the amounts on the package add up to was met with a stoic "it is what it is" from customer support
Vyking Ship offers a free USA based address to where our customers can have their US purchases shipped.
We offer an array of services (such as consolidating multiple packages into one box, re-sizing packages, taking pictures of contents, checking the contents against an invoice, and completing the customs declaration) to help save our customers time and money.
We also offer a purchase assistance option for those customers who are unable to make purchases online.
And finally, when our customers are ready to ship their package, we ship their packages to wherever they may be in the world using USPS and FedEx as our shipping carriers while offering discounted postage rates.
With experience in international package forwarding Clinton brought the know-how to run the day to day of the business and merged it with his absolute certainty that what the industry needed was a Customer First mentality. Too many reviews spell out the sad state of affairs in the industry: customer service is nowhere near the priority that it needs to be. Forwarding companies should treat their customers like the life-blood that they are and understand that the constant churn of customers, as they bounce from forwarder to forwarder, is a very bad indicator that something is wrong.
After 2 years of planning the services and offerings, and developing a website to fit our goal of a simple layout with clearly communicated information, we officially launched our site in November of 2014. Since then we have been gaining traction and doing what we can to make our customers the happiest customers in the industry.