I placed an order for my bridesmaid dress in early April. I needed it by mid May. The dress cost almost an entire paycheck for me so I couldn't order it any earlier. I chose a standard size based on their sizing chart (ordering one size up in case they ran small). I received my confirmation and replied to it just like they asked. They said they were making the dress. I waited. The week OF the wedding comes along and I STILL do not have a tracking number for shipping. One of the other bridesmaids had received her dress which was sized completely wrong, the bride's dress was also completely wrong as well. This had me extra worried. I got my dress two days before the wedding, and it was COMPLETELY wrong. The bust was one size too small, the waist was two sizes too small, and the hips were three sizes too small. HOW THE HELL this happens I have no idea. I ordered a STANDARD size off of their chart and ordered one size too large for myself. Because of all this stress, the bride uninvited me and told me I wasn't welcome at her wedding. So I started to go through the steps to returning my dress. The company offered me extra fabric to get it fixed at a local dressmaker's at least five times. I replied EVERY time that I would only be happy with a full refund. I realized they were only giving me the run around so I could not file a dispute with Paypal. DO NOT LET THEM DO THIS TO YOU. FILE ASAP. They finally agreed after a month of arguing with them (almost daily in my emails) to let me send the dress back, THEY would measure it and if it was wrong on their part I would get a full refund. I decided I wasn't taking ANY chances so I measured the dress flat and took photos with the tape measure ON the dress and notes with sizes clearly written out. There was no way they could tell me I was wrong. After paying $40 to ship it back via International Express USPS, it took them another week to refund my money after agreeing it was sized incorrectly. So it took a month and a half to get my money back. I will NEVER be doing business with China again. Not only did this company cause undue stress to myself, but also the bride, the other bridesmaid (who's dress was too small as well), and the maid of honor, who's money was taken but the dress wasn't even made at all.
I'm glad I got my money back but PLEASE buyer beware BUY AMERICAN.
Don't ever order from here. Most horrendous customer service experience ever!
See excerpt from this customer service nightmare...
Bridesmaid: Is your office location in NYC or China?
VPOnSale: we are in China:)
Bridesmaid: i tried to call the office line and no one ever picks up.
Is there any way I can speak to someone in person?
VPOnSale: you can talk with me here:)
Bridesmaid: i placed an order for a bridesmaid dress and it is too small
VPOnSale: To show our sincerity, we will give you 40% refund as compensation at most, and send some cloth to you, you can ask a dress maker to alter the dress for you. What's your opinion? Or you can ask the dress maker to alter the dress to lace up. We have sent email to you, please check it
Bridesmaid: I did provide my custom measurements, however, i measured the bust of the dress and it is a 31-32. My request was for a 35. I'm just really anxious because that was not the size that I requested.
VPOnSale: yes, we have checked it is 35inches
Bridesmaid: other than a 40% discount, is there any way you guys can help me out further, so I don't walk away with such a bad experience? It is not 35 inches, i have a picture of tape measure around bust of dress. It reads 31-32 (most). I am a 35C (bra size) in the US
VPOnSale: we can send some material to you to let you make the change
Bridesmaid: is there any way you can express mail that to me?
VPOnSale: yes, we have sent email to you
Bridesmaid: it does not state the delivery speed though... if I can get it mailed to me express because many tailors here need to work on dress ahead of time
VPOnSale: about 1week you can get your material
Bridesmaid: I just don't understand how you are telling me it is 35 inches in bust, but i measured it and it is 31-32
Bridesmaid: So, my question to you is: You gave the factory measurements of 35" However, I am telling you, with proof in the photo and in my email that the bust is 31-32.
VPOnSale: we have checked the issue with our factory, it is indeed 35inches
Bridesmaid: so, the factory never makes mistakes?
VPOnSale: yes, please trust us
Bridesmaid: I want to trust you. But my dress is not 35". I wish you would trust me as a customer
VPOnSale: we have now agree to give you 40% refund and send some material to you
We want to let you know that we want to solve this issue to you
Bridesmaid: this whole experience has been horrendous. I am just frustrated at this whole transaction.