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  • Volume & Tone

Volume & Tone

Overview

Volume & Tone has a rating of 4.18 stars from 17 reviews, indicating that most customers are generally satisfied with their purchases. Volume & Tone ranks 187th among Leather sites.

How would you rate Volume & Tone?
Top Positive Review

“Great customer service”

Richard P.
7/20/18

First of all, the product is excellent - TABB skinny black strap, and Im sure it will last me a lifetime judging by the quality of the materials and stitching! However, when purchasing choice is an abundant commodity it is rare to find the company that sets itself apart by delivering outstanding customer service. I contacted the company (V&T) after the strap I wanted was no longer available through Reverb. The owner contacted by email, told me when the product would be back in stock and (icing on the cake), offered a discount. They then followed up with another message after the strap was mailed and have taken the time to engage a third party survey company to garner feedback. I am a customer for life and strongly endorse their company to all who are looking for a quality product, backed by quality service!

Top Critical Review

“Bad communication”

Jonathan Y.
1/18/19

I have yet to receive my item and haven't heard back from the company despite reaching out to them about status of a very late order.

Reviews (17)

Rating

Timeframe

Other

Thumbnail of user richardp426
1 review
0 helpful votes
July 20th, 2018
Verified purchase

First of all, the product is excellent - TABB skinny black strap, and Im sure it will last me a lifetime judging by the quality of the materials and stitching!
However, when purchasing choice is an abundant commodity it is rare to find the company that sets itself apart by delivering outstanding customer service. I contacted the company (V&T) after the strap I wanted was no longer available through Reverb. The owner contacted by email, told me when the product would be back in stock and (icing on the cake), offered a discount. They then followed up with another message after the strap was mailed and have taken the time to engage a third party survey company to garner feedback.
I am a customer for life and strongly endorse their company to all who are looking for a quality product, backed by quality service!

Thumbnail of user danaa26
1 review
0 helpful votes
February 20th, 2017
Verified purchase

I love my guitar strap so much. The leather and craftsmanship are first rate and so beautiful. They went out of their way to Get it to me quickly. Very pleased all around.

Thumbnail of user tolonb
1 review
0 helpful votes
December 15th, 2017
Verified purchase

I was a little worried the strap would be too stiff, but that fear was completely unfounded. It arrived supple and pliable right out of the box, but still feels like it can take a beating. The studs for sizing are a nice break from the norm, look great and feel secure. Customer service contacted me to say shipping was delayed because of a Shopify related problem and they were including a gift with the order to apologize (the pick holder key fob). I never even complained to them! So, final verdict: a great company making a great product (in the USA) that looks fantastic and will probably last long enough to hand down to my grandkids. Well done!

Thumbnail of user davidb1667
1 review
0 helpful votes
August 17th, 2018
Verified purchase

Everything worked just as expected. The site was easy to navigate and my product arrived in a timely manner. What more could you ask for

Thumbnail of user stuh1
1 review
0 helpful votes
August 28th, 2016
Verified purchase

High quality service and merchandise. HIGHLY recommended!

Thumbnail of user blakem23
1 review
0 helpful votes
August 24th, 2016
Verified purchase

Best. Straps. Ever.

Thumbnail of user anthonyc128
1 review
0 helpful votes
August 23rd, 2016
Verified purchase

My first base guitar strap from Volume and Tone has been a great experience right from the start. First class quality and just a beautiful work of art that actually feels comfortable. This was my first but will not be my last.

Thumbnail of user jeffreyn17
1 review
0 helpful votes
August 28th, 2016
Verified purchase

The quality and craftsmanship of V&T straps are second to none. I had been searching for a high quality, extended length leather strap for years. When I discovered these wonderful straps, my search was finally over!

Thumbnail of user harvyg9
1 review
1 helpful vote
August 27th, 2016
Verified purchase

The quality of these straps surpass any other brand I have used. The modern sleek styling make them the coolest straps around.

Thumbnail of user roberto419
2 reviews
0 helpful votes
August 23rd, 2016
Verified purchase

The strap has exceeded my expectations for my National guitar.

Thumbnail of user georgew92
1 review
0 helpful votes
August 23rd, 2016
Verified purchase

Great strap

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From the business

High quality guitar straps & leather goods made using premium vegetable tanned leathers & brass hardware, The finest Guitar Straps in the world. Made in the USA

Company Representative

Thumbnail of user elenat12
Elena T.

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