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First of all, the product is excellent - TABB skinny black strap, and Im sure it will last me a lifetime judging by the quality of the materials and stitching! However, when purchasing choice is an abundant commodity it is rare to find the company that sets itself apart by delivering outstanding customer service. I contacted the company (V&T) after the strap I wanted was no longer available through Reverb. The owner contacted by email, told me when the product would be back in stock and (icing on the cake), offered a discount. They then followed up with another message after the strap was mailed and have taken the time to engage a third party survey company to garner feedback. I am a customer for life and strongly endorse their company to all who are looking for a quality product, backed by quality service!
I have yet to receive my item and haven't heard back from the company despite reaching out to them about status of a very late order.
I have yet to receive my item and haven't heard back from the company despite reaching out to them about status of a very late order.
Bought two guitar straps from Volume & Tone. First impression was that these are beautiful quality leather straps (even thou it seems these are made in China and not in US). Both straps are incredible hard to fit 14,0 cm (0.55 inch) standard strap buttons. Especially the Tabb 1" Guitar Strap is really thick and has narrow whole for the strap button. And worst of all, Volume & Tone don't reply customer support emails when you contact them.
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High quality guitar straps & leather goods made using premium vegetable tanned leathers & brass hardware, The finest Guitar Straps in the world. Made in the USA
