Volume & Tone reviews
New York, NY 10014, US
I have yet to receive my item and haven't heard back from the company despite reaching out to them about status of a very late order.
Everything worked just as expected. The site was easy to navigate and my product arrived in a timely manner. What more could you ask for
First of all, the product is excellent - TABB skinny black strap, and Im sure it will last me a lifetime judging by the quality of the materials and stitching!
However, when purchasing choice is an abundant commodity it is rare to find the company that sets itself apart by delivering outstanding customer service. I contacted the company (V&T) after the strap I wanted was no longer available through Reverb. The owner contacted by email, told me when the product would be back in stock and (icing on the cake), offered a discount. They then followed up with another message after the strap was mailed and have taken the time to engage a third party survey company to garner feedback.
I am a customer for life and strongly endorse their company to all who are looking for a quality product, backed by quality service!
Good quality overall but opening for the strap button very tight at first. Guess it will get better over time.
I was a little worried the strap would be too stiff, but that fear was completely unfounded. It arrived supple and pliable right out of the box, but still feels like it can take a beating. The studs for sizing are a nice break from the norm, look great and feel secure. Customer service contacted me to say shipping was delayed because of a Shopify related problem and they were including a gift with the order to apologize (the pick holder key fob). I never even complained to them! So, final verdict: a great company making a great product (in the USA) that looks fantastic and will probably last long enough to hand down to my grandkids. Well done!
Service and communication is generally very good, but the website especially when clicking between pages, can be painfully slow to upload. It is only because they make great straps that I persevered with the website.
I love my guitar strap so much. The leather and craftsmanship are first rate and so beautiful. They went out of their way to Get it to me quickly. Very pleased all around.
It took 9 days for my order to ship. 2-3 days is standard, but 9 days for one item to leave a store is just ridiculous.
Bought two guitar straps from Volume & Tone. First impression was that these are beautiful quality leather straps (even thou it seems these are made in China and not in US). Both straps are incredible hard to fit 14,0 cm (0.55 inch) standard strap buttons. Especially the Tabb 1" Guitar Strap is really thick and has narrow whole for the strap button. And worst of all, Volume & Tone don't reply customer support emails when you contact them.
The quality and craftsmanship of V&T straps are second to none. I had been searching for a high quality, extended length leather strap for years. When I discovered these wonderful straps, my search was finally over!
The quality of these straps surpass any other brand I have used. The modern sleek styling make them the coolest straps around.
My first base guitar strap from Volume and Tone has been a great experience right from the start. First class quality and just a beautiful work of art that actually feels comfortable. This was my first but will not be my last.
The strap has exceeded my expectations for my National guitar.