Date of Purchase: 7th August 2024
Item: Logitech G213 RGB Keyboard
Model: 920-*******
Company Name: Vle Bazaar Private Limited
Website: Vle Bazaar
Listed Price on Website: Rs 2899/-
Payment Made After Discount: Rs 2649/-
Payment Method: UPI

Incident Details:

On 8th August 2024, I received the above-mentioned product. Upon opening the package, I found the keyboard box was taped up and torn. The keyboard itself was dirty, with hand smudges, and appeared to be a second-hand piece, contrary to the new condition stated on the website. Additionally, the keyboard was defective, with several keys not functioning.

Actions Taken:

Trouble Ticket: I raised a trouble ticket on Vle Bazaar's website within 30 minutes of delivery. There has been no response to date.

Return and Replacement Request: I applied for a return and replacement request on the Vle Bazaar website under order details. There was no option for a refund.

Customer Support Call: I called the support number(*******337) immediately to report the issue. The customer care executive assured me that a return and replacement request had been raised and the faulty product would be picked up within 2 days.

Follow-Up Attempts:

10th and 12th August 2024: I called again and was told it would take 2-3 more days for the return and replacement. I requested written confirmation via email or ticket response but received none.

14th August 2024: I called thrice. The first two calls were deliberately held up when I mentioned filing a complaint with the consumer forum and an FIR. On the third call, they claimed a network issue. They had no valid reason for the delay and could not provide a clear answer on whether the product would be replaced or refunded.

Current Situation:

I urgently need the keyboard for my work, but the continuous delays and false promises from Vle Bazaar are causing significant inconvenience and frustration. This situation is unacceptable and appears to be fraudulent.

Thus, with no options left I have to raise a complaint on consumer forum as well as an FIR for it.

I have placed an order for Sony EX15LP without mic headset black. But instead of that they have sent me Sony MDR-EX150AP with mic blue.