VividSeats

I have been a VividSeats customer for many years and almost always turn to them to purchase tickets for my favorite events. Their customer services representative and especially "Sam" whom I interacted with most recently, always provide exceptional customer service. Their online system for purchasing tickets is efficient too. Also, I find that their tickets are always competitive and fair.

Joseph was a great representative. Despite my issues with the VividSeats mobile app and frustration that the company does not give phone reps ability to apply Rewards to compensate customers for mobile app technology issues, Joseph salvaged my experience by being really friendly, helpful, and patient in processing my orders. He also tried to help get me in touch with customer support after my orders were processed to see if they could address my mobile app issue (even though customer support did not get back to me).

Thanks Joseph!

I have never purchased tickets before from either VividSeats or this theater. So, I really wanted some advice.

When I asked Chris, the agent helping me, for advice on seating for a party including a 13 year old, he gave me a good rational for picking tickets in a specific area. So, I finished the transaction happy with my choice.

Mark M was very helpful in helping find last minute tickets for a hockey game, including assistance with the download.

I had a really good experience booking tickets for a co very through the helpline! I forgot their name :( but kudos! They helped me book tickeys for Louis tomlinson :) if you're the boss of this person, please give them a raise hehe

Due to high traffic, the website wasn't processing my order. I called and immediately dealt with a person rather than an obnoxious voicemail. Luke S. Was great! He was efficient and thorough, very pleased with my first experience on Vivid. I will definitely use them for future events. PS - the call operators leave their personal extension so you can go directly back to them if you have any problems. Thanks!

I was attempting to purchase tickets online to an upcoming MLB game, but had a few questions. I was lucky enough to get paired up with Dan, and he was exceptional! Very knowledgeable about Vivid's rules, and also well-spoken and informed of sports moments/history, as he was well aware of Larry Walker's time on both teams. Very happy I ended up calling in to ask questions, as all my questions were answered and I have a solid understanding of what to expect as the event nears! Very excited to be part of history and very grateful for Dan to help me with this purchase! Thanks Dan! You're the Man!

Jakiea Cook was very patient with me and helped fulfill my order. She had a great personality and was very nice. She even looked into parking for the event for me!

I tried to order concert tickets for my nephew online then I tried calling. I was able to order the tix but then it was cancelled for some unknown reason. I called again and after a 45 min wait, I finally got Jose who walked me through the whole process of accessing my tix and then transferring them to my nephew. If it wasnt for Jose, my nephew would have missed out on the concert. I live out of state otherwise I would have went directly to the venue to get the tixs!

Daniel helped me complete my order with such ease. I had missing information and he was kind enough to be patient and assist me through it all. Was super friendly and helpful. Great employee! Thank you so much again. Thank

The app said tickets were 90 each but when I select the quantity and go to checkout they jumped to 141 each. This happened every time I tried. So I called and the guy could see the 90 dollar listed price and helped me purchase the tickets through him so I got the listed price. He made it so easy and was very helpful. One of the best customer service experiences I have ever had.

Barbra was so helpful and polite! Made me fell comfortable with making a purchase. Will definitely be using her as my point of contact for future buys

Carlos was very helpful. He even helped me out with a discount! I had issues on the internet buying my ticket. He answered the phone right away.

Easier than the website. Good customer service 5 out of 5 stars would highly recommend. Leo did an excellent job

Great customer service. Helped me out after no luck all day and I thought event would sell out. An early Christmas present for my kids. Thanks

David Jake is an absolute stud! Helped me purchase the tickets of my dreams and made it such an easy and enjoyable experience

After reading a lot of recent reviews through different sites, my hopes were not high for a satisfactory outcome for a refund.
I knew the Dodgers game would not be on so I emailed approx 2 weeks ago to try to start the refund process, as there is no way to travel out of Aus for the foreseeable future.
They responded back with a generic email.
Two weeks prior to the game I received the email 'refund or credit', and chose Refund straight away. Another day later, an email arrived asking if I still want a requested a refund, to which I sent an immediate response back. Next day a confirmation that the refund process had begun, but could take a while. Four days later (today), the refunded amount appeared.
Maybe I was lucky, but I did respond back virtually immediately, and in a courteous fashion. Good luck to you all.

Very helpful, fast and had my emailed tickets to print out almost immediately.

The venue said total sold out except for some standing room only tickets, but Vividseats had two left down front. Great seats.

There was a glitch in the Vividseats website but I got hold of an agent named Chris who couldn't have been nicer or more helpful. He solved all the issues immediately and now my wife and I will be going to see Elton John in July in St. Louis! Thanks soooo much Chris!

I had an in store credit, and Chris B walked me through everything over the phone, including the complete purchase of the thickets.

I was trying to buy tickets to a concert on vivid seat's website and my promotional 10% discount showed up until checkout. I contacted rep Mark from vivid seats through live chat and he then made the purchase for me over the phone. It was a very quick, helpful and thorough process.

I recommend them! Very helpful! Jesse helped us with any or everything. Very professional & answered all of our questions!

Very thorough and Persistent! Being able to talk to live human being was critical rather than having to mess with competitors websites who sent me around in circles