VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
Today we called VividSeats with questions, as we are new to the process of purchasing tickets. We were helped by Morgan. He was amazing! Kind, great listener, helpful and friendly! We had such a pleasant interaction with him. We bought 2 tickets and plan to be customers of VividSeats and Morgans from now on! You have a great employee!
Besides being far over-priced and inundating me with ads afterwards, VividSeats offered tiered pricing for what appeared to be better sections or seats. It was a standing-room only, 1-room, 1st come 1st served event with no separate sections or meet-greet services. I trustingly bought the 2nd "tier"... I'm certainly glad that I didn't pay for an even higher "tier!"
I called in not knowing if my coupon code was expired or if I could use the whole amount towards a purchase of a lesser value. The person answered all of my questions was a great help finding me tickets in my budget, in a timely matter, and for a date I wanted. Great experience overall.
I worked with Rene: He was awesome! I ordered tickets to 5 different events for a hospital auction. He was very knowledgeable and professional. He made it very easy for me and walked me through the entire process with ease. He did an great job!
Very helpful and much easier than scrolling through seats on line. Made it very efficient and quick to find the best seats.
Monique was very helpful and answered all of our questions thoroughly and professionally. :) if we ever need tickets in the future I will be sure to use Monique.
We bought our tickets 2 months ago. Paid over $500 for them. We got to the concert last night, and they scanned them and they said refunded. We were not allowed into the concert. After multiple attempts to get ahold of someone, anyone who works for customer service for vivid seats we still haven't reached anyone. I was on hold for one hour and 8 mins until the phone was answered and hung up. I am now sitting on hold. Just last week we purchased Garth brooks tickets for over $700 each seat. I will get a full refund for these too as I will never buy from this site again and I will be filing a BBB complaint!
I had no problems ordering the tickets, and it went smoot the customer specialist that helped me was quite knowledgeable and helpful. I am happy with the seats I got and can't wait to see queen.
THIS WAS MY FIRST TIME EVER USING THIS SERVICE AND I AM NOW A VERY LOYAL CLIENT. RICK WAS ABSOLUTELY FABULOUS. PHENOMENAL TO DEAL WITH AND VERY PROFESSIONAL! Simply the BEST experience! Thank you Rick!
I wasn't able to find the info I needed online in order to spend hundreds of dollars for a dear friend's Christmas present. I called and was quickly assisted in a very honest fashion by a sales associate named Nick( ext. 2724).
I had multiple questions and he helped me to pick the best tickets and took the time to answer everything I had to ask. He was knowledgeable and awesome.
By the end of the call, I felt comfortable and confident in my purchase.
And vivid had the best prices I could find.
You guys are doing great.
Thanks a lot!
The agent was friendly and clear. She also showed patience (I am hard of hearing) and made the interaction enjoyable.
Horrible place i bought tickets on vivid seats and realized later i could not go on the day of the event. I tried to exchange or return and the site would not allow me to do that. The only option was to sell the tickets. Turns out you need the section and seat number to do that however this site does not provide that information until 2 days prior to event.
The event was on a saturday got the seat and section on friday. Went to sell and the website says its invalid because the event must be more than 2 days from that date. What a scam. You cannot get the information until 2 days out AND you cannot sell unless its more than 2 days. I lost almost $300 because of vivid seats. I would never use them again. Buyer beware. In addition, you cannot have a live chat even though it says you can nor can you speak with a live person. The customer service # is a recording you cannot get anywhere.
Knute was very helpful, thorough and courteous answering questions which resulted in my purchase. We worked out my needs and concerns. Will use Vivid Seats again& recommend Knute.
VERY nice, personable representative (Tyler) helped me find great tickets for Sebastian Maniscalco. Tyler was very knowledgeable about the venue seating. We had a nice chat about the comedian; he took care of me with courtesy and professionalism. VERY well trained and I'm very satisfied with the level of customer service. Excellent job!
Call Customer service for your event,, Have a questions, give them a call, they answer, you order, you are done and scheduled to go to your event easy peasy
The service was great! As I told them where I wanted to go and the price range I was looking for they quickly gave me my options and I got the tickets I was lookong for, for the price i was looking for. Overall a grrat experience.
I had a real problem buying my tickets due to some kind of an address match issue they were having with my Credit Card Company. I expected to have to hassle with the ticket seller about it, but the CS rep was actually really great. Alex Ayala was his name and he went out of his way to make sure that my ticket purchase issue was resolved and that my credit card issue was eliminated.
Nice Job Alex!
Very helpful. Took the time to search for the best tickets for me. Very well spoken really tried to get me the best deal out there. Thank you guys again.
Brett
I spoke with both Phoebe and Morgan and they were fantastically helpful, kind, and patient. Thank you so much to both for your assitance!
About the Business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members