VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
I received my tickets via email within 24 hours. The process to receive the tickets was a little weird but was told it's for security process and that's understandable. I am hoping when I get to the concert it is as easy as it sounds!
The help was very professional and friendly. I ordered two tickets one day then needed two more the next day. They helped me get all four seats together. Thank you!
Marcus, the VIvid Seat Customer Professional was Extremely helpful. Very knowledgeable and very nice! Thank you Marcus. I am very happy that I my purchase of 4 tickets to the Dallas Cowboys playoff game. I can't wait. Thank you VIvid Seats. IG
Justin suggested better cheaper seats at the later show. Much appreciated that he would identify an option which was better for us based on his visibility of all available seats.
Rick was so friendly, like I had known him for years! So helpful as he took in to consideration that this was a surprise gift for my daughters 16th birthday! He was kind enough to realize I was spending a lot of money and helped me get the best seats for the money! There need to be more Ricks in this world!
Great help from customer service agent. Very helpful and kind. Thank you for your time and patience.
Angel did an excellent job. Very professional and thorough. I would recommend him to my other friends and family members.
Alex was knowledgeable and helpful. Tickets easily and quickly purchased. Better than Web site because you can get total price up front.
Alex was extremely helpful! I couldn't find the number of tickets needed online so I had to call. Fast, polite and knowledgeable. Definitely will use vivid seats again
They were helpful and knowledgeable with the information I needed. It was a fast and convenient process
I had a very positive first experience with VividSeats thanks to Marcus. He went out of his way to apply the 10% off first-time customer promo to my ticket order, and he provided me with excellent customer service. I will definitely buy my tickets from VividSeats in the future! Highly recommend!
Mr. Brady was very helpful, and very professional. It was great experience. I would definitely use the vivid seat.
I work in a large company and also entertain clients. Someone was in town and decided to obtain seats to an event and ended up at the Vivid site for the first time. I thought I had purchased tickets for an event taking place the following day - my credit card went through, success page, confirm, etc. They have a place to enter a phone number during purchase just in case there is a problem with your order.
The next day (of the event) I logged in to print my tickets but saw no current or historical orders. Their chat didn't work so I called by telephone to discover my order was just canceled because security deemed they wanted my order "confirmed" (within 24 hours) for everyone's protection. Have no idea why and it was never explained. Support claimed they made 2 telephone calls - but when I asked for the number called (and no message left) it wasn't even close to the correct number. They made a big mistake. Understandably, I asked for help purchasing replacement tickets and some consolation with their ticketing fees. It was refused outright as he said I was sent an email, customer must solely take the full consequences of this cancellation, etc. Let's talk about the email.
Given I already had 2 marketing emails from this company immediately even before any order (by signing up for an account), it's not surprising their emails (and the purchase verification) went right to spam. They should have had a conspicuous notice about possible verification during purchase or on the confirmation screen.
After all this time I had to get to the event and the client but had no tickets. I figured I'd give senior support a chance to make right after the event, as it would be reasonable to do so, e.g. refund at least to some degree (if not entirely) their ticketing fees. I bought tickets through them again as prices were similar elsewhere - but at this point I had to pay 50% more for practically the same seats.
My post call event went the same way. Acknowledgement of what I said happened with their "security" calling a completely wrong phone number and they would only give me a partial discount on my *NEXT* order. The arrogance of these people who refuse to be accountable and feel they earned their fees in full - and cost me a substantial sum. They feel the need to hide behind their terms of service and their useless "guarantees" that they have on their site? If you value your time and prioritize reputable, trustworthy and reliable, go to the name brand places we all know.
I will continue to Purchased my tickets From Vivid seat Bc of the customer service that was provided for me
Having trouble getting my tickets I purchase to apear on my iPhone for 1/19/19 pistons game, I call for assistance and I stray on line no one helps, I still want those tickets please help
Angle was super helpful in finding Fleetwood Mac tickets that better matched our budget & were closer to the seats we were looking for. He also gave us a 5% discount on the processing fees!
Though I know I was paying more then face value for tickets for a game I wanted to see... it did get me good seats. It is always disappointing that nowadays one can't get good seats to an event because brokers buy them up. But, if you are willing to go thru one of these, then this was an easy process and we got good seats at a not a super exhorbitant mark up. Justin helped me go over multiple games to see which ones would get me the best seats at a price I was willing to pay. Very nice staff who are willing to try to get you what you want.
Professional interaction with Lewis. He secured tickets for a January event in Las Vegas. He gave options and explained the ticket delivery status. He did not use any high pressure and was very pleasant to deal with.
I dealt with a gentleman named Kyle and he was very helpful and patient while getting me my tickets! I told him what my budget was and he found tickets in my price range immediately. I would like to see him get an immediate raise for the time he spent helping me! I received my tickets exactly when he said I would.
About the Business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members