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Vivid Racing has a rating of 2.65 stars from 755 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Vivid Racing most frequently mention customer service, tracking number, and credit card problems. Vivid Racing ranks 2nd among Car Racing sites.
This company responds to reviews on average within 2 days
Looking for a particular item, out of stock and everyone gave me nothing in terms of a solid time frame. Here comes Travis with a solid explanation and a timeline to boot! By far the best CS I've encountered looking for back ordered parts! Thank you again and will be back for more!
The worst! Chrome bumper rusting after 2 months on a garage kept pickup. Vivid expected us to remove the bumper, repackage, and ship back on our own dime. All the while the pickup is not usable. A replacement was months out. Was fed a bunch of B.S. By customer service! These people simply do not care and don't stand behind their products.
The worst! Chrome bumper rusting after 2 months on a garage kept pickup. Vivid expected us to remove the bumper, repackage, and ship back on our own dime. All the while the pickup is not usable. A replacement was months out. Was fed a bunch of B.S. By customer service! These people simply do not care and don't stand behind their products.
Tip for consumers:
The worst!! Chrome bumper rusting after 2 months on a garage kept pickup. Vivid expected us to remove the bumper, repackage, and ship back on our own dime. All the while the pickup is not usable. A replacement was months out. Was fed a bunch of B.S. by customer service!! These people simply do not care and don't stand behind their products.
...because they'll charge your card and stall until you finally request to cancel the order.
I was thoroughly disappointed in this attempted first purchase from Vivid Racing. They made me believe that they had a tire in a size that I had been unable to find elsewhere. After my order, they immediately charged my card, and then informed me the tire would not ship for another 6 weeks. I gave them the benefit of the doubt, and tried to get their customer service to answer my question about why they had a tire no one else had. While their customer service was polite and always responded promptly to my emails, they never addressed my concern in multiple emails about the tire being discontinued. After 6 weeks, the tire didn't ship and I cancelled my order. For all I know, they just took my money to make interest and knew all along that they would never ship the tire, but trained their customer service reps to continuously dodge the issue. I assume that isn't true, but I'll still never use them again.
Tip for consumers:
I just posted a complaint with the BBB. and it appears this company has a pattern of this bad behavior.
Products used:
None
Hello
We responded to your claim, the refund was processed Feb 29th back to your paypal.
Do NOT order from them. They claim they shipped my item which should have been over 50 lbs. The shipment states package was only 7 lbs. and this was after we requested a refund then all the sudden we were supplied a tracking number weeks later. Never received package. Won't refund money. THIEVES!
Hello, we are sorry to hear of this, if your order did ship but was not received, a shipping claim would need to be filed so we can get in touch with the carrier. https://www.vividracing.com/shipping-damage-claim-form-i-112938.html
It's been 7 months since I ordered an exhaust pipe.about 4 months ago I got the notification that it had been shipped. (I think it was out of stock) it said delivered. The picture that it was delivered to was not my home. I contacted vivid. It took 3 to 4 months to tell me the carrier denied it and said it had been delivered with a receipt. Ya I'm sure but not to my address. They did very little to help me get my product that I spent 400 dollars on, Do NOT order from vivid racing. Such a crap show.
Tip for consumers:
Worst company!
Products used:
None. I never received my product.
We do apologize for this as shipping claims varied and are on the discretion of the shipping carrier. Please reach out to us at boss@vividracing.com with the order details so we can look further into why the carrier was declining the shipping claim
Ordered a part Nov 2. Never received a confirmation. Fast forward to Dec 24, and received a confirmation. Two months later! I had ordered the part elsewhere in the interim. The part was delivered and I have attempted to return it. Multiple emails back and forth just to get an address and inquire how they want it shipped (UPS, etc.) and still have not received answers to these questions - it's like pulling teeth. Add to that a restocking fee. Crap business. Crap customer service.
Products used:
None
Do not buy from vivid racing
They are very liars because of the prices they put on their page. After a week I called to find out what happened and they told me that the price changed.
Hello,
Please reach out to us at boss@vividracing.com with your order info so we can look into this.
Looking for a particular item, out of stock and everyone gave me nothing in terms of a solid time frame.
Here comes Travis with a solid explanation and a timeline to boot! By far the best CS I've encountered looking for back ordered parts!
Thank you again and will be back for more!
Products used:
Coilovers (suspension)
If your looking for a good performance alternative to the OEM Brembo rotors for the Civic (FK8) these are definitely it. I have mine pair with some Hawks HP 5.0s for pads aswell.
Been having good normal & spirited drives with these and haven't experienced any issues and are super responsive.
Vivid also shipped these out super quick, with them taking like 2 days to get here, so i was pleasantly surprised and excited when they got here so quick :)
We glad to have been of help! Please reach out if there is anything else we can assist with!
I ordered 11/ 20/23 4 rims on deskription was shiping 7-10 days, got first email estimate shipping 12/16/23. After one month 12/20/23. I got second email estimate shipping 01/19/24.try to do a conversation about my order explaining my situation the guy lysen then put me on the hold and never came back. Do nut wayst time here just by from somebody else.
Products used:
Vision wheel
Hello, we are sorry to hear about the delay on your order. We are not sure who you spoke we as we do not have anyone here by that name but if you wish to submit a cancellation or update, you can email us at customerservice@vividracing.com or give us a call at 480-966-3040
I ask a lot of questions before I decide to buy something for my car. If the customer service representative becomes angry with me, I know, that's not a company I want to do business with. I have always had a great experience with Vivid Racing. Their website is easy to navigate as well.
Daidrian helped me find a discontinued part and went to great lengths to try to make sure it was still in stock and ready to ship
Ordered Berk down-pipe. Once received, I open it up for inspection. Parts quality was aweful, welding quality is a $#*! show. Contact VIVID racing for possibly replacement with a better one. After submit a bunched of photos to customer service. They said the will open a ticket and follow up. Yeah, it has been quiet and no one follow up for 2 weeks now.
I stumbled upon Vivid's ad for what appeared to be a Snow performance Stage 3 water/methanol injection kit at a huge discount. It is however NOT for the complete kit but for the 'controller only! In their listing there is only 1 place that says controller and that's at the top of the page. If you look at the picture, it shows a whole stage 3 kit, not just what is being sold which is the controller. If you read the description it has details abouy Snow performance Stage 1,2 and 3 kits. Nowhere does it describe the controller or how it works etc.
I tried cancelling the order but nobody was able to do that. So I was charged for the unit and shipping. Being in Canada I was hit with $62 Cdn for duty and now in order to return it I have to pay to ship it back.
All the while Vivid racing has maintained this is my error and they don't pay for others mistakes!
I even asked if their sales team could contact me and give me a quote on an actual 'kit", which is what i really need! Never happened.
I have included a screen shot of the actual listing from their website. You decide what they are actually selling!
They already send me the same hood twice damage on delivery plus my car had been in the shop for about three months without a hood. Just to be honest I'm so not happy with the customer service also nothing gets done right when you call and you give them your order number. I'm so tired dealing with this issue can someone help from the top please!
Tip for consumers:
Bad service...
Products used:
N/A
Hello, please reach out to us at boss@vividracing.com with your order details and a picture of the shipping receipt so we can look into this for you!
Ordered a grill guard on 9/29/2020. Shipment delayed several times, so I tried to cancel the order. That's where the fun began. No one ever answers the phone, and received several responses to my plea to cancel that indicated no one knows what he or she is talking about. Finally, in November, had to contact my credit card company to dispute this charge.
My ex-wife was helped by a staff member to select the rims for my daughters birthday. The rims were delivered to the wrong house, I am willing to say that is the only thing that is not their fault, but it was a sign of things to come. When we tried one of the rims, it was the wrong size. Starting the process to return the rims was a headache, but after a few weeks, I was able to send them back, at my own expense. With the discount to have the tires mailed to me, it was $100.00. Without the discount it cost me $400.00 to send them back. They were sent back 01/12/2024 and they confirmed they got them. 3 of the rims were never taken out of the box and I still haven't received a refund. If I get a refund, I am out $500.00, no rims and my daughter doesn't get her birthday present. I will never use Vivid racing again.
Tip for consumers:
I just wanted these rims for my daughters birthday. The rims were sent to the wrong house and I got in a fight with my neighbor because they were sent to his house and not mine. Once I pointed out they were pink rims and asked if he really wanted to put those on his car, he let me take the products. They were the wrong size. I paid 100.00 to have them shipped to me with your discount and 400.00 to send them back with out the discount. I am very angry with the entire process from beginnin to
Products used:
Rims Model SL7023
Order number 1017666
Hello
We are sorry to hear about this however we show this order was placed online. Our website is not able to sort wheels based on year, make and model as research must be done to confirm the correct size, bolt pattern and offset needed. We show the return was just received on the 16th and is pending refund as the wheels were inspected first and are good. More information can be found here https://www.vividracing.com/shipping-and-returns-i-27.html
They list items for sale, you order it and pay extra for rapid shipping... they immediately withdraw money out of your account. Then, when the day its suppose to arrive based on 2 day shipping comes and still no item, you have to call them 4 times in order for them to inform you that that item isn't available, and they have no idea when it will be...further more, they then take 7 days to return your $300+ that took them 7 sec to takenoyt of your account.
None of which are qualities of a reputable company, especially a web based company...
Never again.
Hello, we apologize for this inconvenience, as for the refunds, this can take approx. 7 business days depending on the bank once an order is cancelled.
They advertise products as available, but come to find out, NONE of them are available for over 90 days. Then, they charge a restocking fee for utens that THEY NEVER HAD IN THE FIRST PLACE. Worst experience ever in online buying. Avoid at ALL COSTS
Brought several items for my corvette staff was very helpful especially nick went out of his way to get me the products that i needed will definitely purchase again and recommend them to everyone.
Happy Nick was able to help! Hope we work together again!
They charged my card for a product they didn't have then tell me they can't refund to card I need to take store credit or set up pay pal account just for them
Claim they don't have ability to send check what legitimate company doesn't have a checking account avoid at all cost
Don't waist your money and time buying from this website, they have Alota things listed on fthe websites that's discounted or not in stock any more. They will take your money ans hold it for a month for no reason …. What a joke and they customer service is. Joke
We are sorry to hear about this and are working on improving this. You are more than welcome to call in for stock checks and to email our customer service for updates on your orders.
The experience had no complaints with great service.
I bought a lift kit online, didn't fit. Called vivid racing, no answer left message, said they would call back with in an hour. Didnt happen. Email them day later got email back wanting picture, so I sent them. Another day got an email send it back, but no RMA number, which they said I had to have or they wouldn't accept it back. Will not shop here again.
Do not spend your hard earned money with this company. I called to order Sparco seats and asked what I needed to install them if I wanted a slider. The salesman suggested everything I needed. Unfortunately, everything he recommended was what was best for Vivid, not me, the customer. The Recaro slider he sold me did not work for sparco seats and was 40.00 more expensive per side than the sparco slider. The salesman admitted the mistake on the slider alone but I don't trust anything he sold me except the seats. As it turns out, they aren't a sparco retailer so they obviously tried to unload the products they normally sell, even though they don't work. The entire process has been an absolute nightmare. I have spent hours and hour on the phone. No one ever calls back. It's been almost two months since I placed the order and I still don't have my seats installed. I've asked to speak to the owner and was told they don't have phones and don't talk to customers. All I get is sarcastic young people with absolutely no customer service skills. I even wrote to the email "boss" and got no response so don't waste your time. I can see why they have such a low rating. All you have to do is read their reviews on this site and others like it. You'll see a common theme with their customer service, especially once they have your money.
Tip for consumers:
The poorest customer service I’ve ever experienced in my 63 years.
Products used:
The seats only and they aren’t even a Sparco dealer.
Hello, our sales rep and returns have been working on this. Sale rep did admit fault for the sliders. Our returns team is working on your return. Our team has been kind and respectful to you on the phone even when receiving poor treatment.
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Hello, this is a warranty and the manufacturer did offer an alternative method. Our returns team did send follow ups with the recommendation but have received no response. While we apologize for the issue, we follow manufacturers warranties. More information can be found here. https://www.vividracing.com/terms-and-conditions-i-6.html