Vivent

You sure as heck can get new service but if you want to cancel, it won't happen and they will still bill you. What a joke! Cancelled 3 times and still getting billed.

Public - STAY AWAY FROM VIVENT - My experience -I am writing to advise I need to cancel Vivent Home Security Service,
Take out installed equipment, please refund money. To explain- You will read some Vivent documentation but to hear
Directly from me-- This system was put in around 10/2017. The first
Problem arose with first visit --a Vivent / Best Buy (2) techs who
Never bothered aiming the cameras properly and one yelled from the
Open doorway " Good luck with your neighbors" -which is why this sytem
Went in in the first place and he could have been easily overheard.
Another visit then needed to align cameras. And to discuss inside
Additional camera. 3rd visit brought inside camera and after
Discussion tech thought not a solution. He downloaded SW. 4th visit an
Older gent took all day long on a Saturday and never resolved the
"problem". 5th visit advised 4th tech should have easily resolved
Problem. He then resolved with 1.6hrs. Another series of phone calls
To back office people to document problems. Another different series
Of calls to back office to advise camera out. 6th tech arrives and
Installs inside camera ( now a "solution") which works for awhile and
Then more camera outage. Back office then tries to recruit me in the
Problem solving wasting my additional time only to determine - cannot
Fix. Most recent John Colvin is inserted to problem resolve/ oversee
Problem resolution and then when I try to reach him I cannot. On
Friday 4/27 I speak to an online tech who assures me a field tech will
Be at my home Saturday 4/28 between 8and 10. No call no show. I call
In and email who then ask " can we send someone between 12 and 4?. No--
I ask for Monday or Wednesday ( next week) and they cannot help. This
Is an abysmal experience where countless hours of my time have been
Wasted waiting on field techs to arrive, when they arrive to do work,
Time spent on phone with back office customer service, emails,... only
To deal with a seemingly never ending series of "wacamole" problems. A
Recent tech who came asked to use the restroom... and couldnt bother
To flush the toilet. This has become exhausting. I cannot
Take the level of aggravation caused by these instances. BTW- After all this they refused to reund my money and now going to BBB to attempt to get back approximately $1000 for cameras and other related equipment.