• Vitamin Shoppe

Vitamin Shoppe

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Overview

Vitamin Shoppe has a rating of 2.67 stars from 48 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Vitamin Shoppe most frequently mention customer service problems. Vitamin Shoppe ranks 70th among Vitamins & Supplements sites.

  • Service
    10
  • Value
    10
  • Shipping
    11
  • Returns
    7
  • Quality
    11
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
1
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Michael is a classic example of the worst customer service has to offer.
  • I placed my order long before 6pm and it was NOT shipped the same day.
How would you rate Vitamin Shoppe?
Top Positive Review

“Always pleased with products.”

Chanda J.
3/6/22

I generally order Grove products from this company and save money with a slightly lower cost and free shipping to boot!

Top Critical Review

“Awful business practice!”

Jennifer G.
1/17/23

I ordered several cases of energy drinks and was disgusted at how they were delivered. All of the boxes were ripped open, dented cans everywhere, the outer boxes weren't even taped shut. When sending a complaint and pictures the response was equally as disgusting. They offered a coupon for another order. They are too complacent with their customer ls receiving unacceptable packages and really expect you to want to order again? NEVER! Don't waste your time or money and order from a company who cares what they represent.

Reviews (48)

Rating

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Reviews that mention popular keywords

customer service (10) order (20)
Thumbnail of user ronw82
27 reviews
40 helpful votes
March 18th, 2018

I have been ordering dietary supplements from the Vitamin Shoppe for awhile now. One can use their website to order or just walk in to a store near you. Personally, everything I order is either shipped to me in a timely fashion or is available for pickup at the nearest store. Four stars because the website definitely could use a face lift as navigating through it maybe tricky.

Thumbnail of user elsam20
5 reviews
22 helpful votes
June 6th, 2019

I have never used the online platform, when i need to order online i use another source, but for offline purchases I have always had a great time here. Customer service is helpful and the prices for their liquid Vit D are the best around.

Thumbnail of user pearlb35
3 reviews
11 helpful votes
June 10th, 2019

I use a lot of VIt D and their liquid vitamin D is the cheapest in the industry and it tastes great with the lemon flavoring they added. Mind you everything is natural and there are no strange ingredients or fillers added

Thumbnail of user wilsont21
5 reviews
23 helpful votes
May 24th, 2018

The staff in the stores are helpful and the site is very easy to navigate. They had one of the best prices around on Liquid Vit 5000. IU and to make things even better if you bought one bottle the price for the 2nd was 50% lower. I could not buy one bottle elsewhere for 9.99 but I got two bottles for less than 15 bucks; that's unreal

Thumbnail of user fredg101
11 reviews
73 helpful votes
May 29th, 2018

The staff here friendly and helpful and I found a lot of great deals, many of the prices were better than amazon

Thumbnail of user raymondf
2 reviews
3 helpful votes
May 23rd, 2011

I have been using this site to order the majority of vitamins for our family. They have an extensive selection, their site is easy to navigate, and they have excellent customer service. I always choose their cheapest shipping option because the products always arrive promptly. They have good sales, and a rebate program which they administer honestly.

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About the business

The Vitamin Shoppe is your go-to for all of your health and wellness needs. Over 700+ stores nationwide and online!

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