• Vitamin Shoppe

Vitamin Shoppe

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Overview

Vitamin Shoppe has a rating of 2.67 stars from 48 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Vitamin Shoppe most frequently mention customer service problems. Vitamin Shoppe ranks 359th among Vitamins & Supplements sites.

  • Service
    10
  • Value
    10
  • Shipping
    11
  • Returns
    7
  • Quality
    11
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
1
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Michael is a classic example of the worst customer service has to offer.
  • I placed my order long before 6pm and it was NOT shipped the same day.
How would you rate Vitamin Shoppe?
Top Positive Review

“Always pleased with products.”

Chanda J.
3/6/22

I generally order Grove products from this company and save money with a slightly lower cost and free shipping to boot!

Top Critical Review

“Awful business practice!”

Jennifer G.
1/17/23

I ordered several cases of energy drinks and was disgusted at how they were delivered. All of the boxes were ripped open, dented cans everywhere, the outer boxes weren't even taped shut. When sending a complaint and pictures the response was equally as disgusting. They offered a coupon for another order. They are too complacent with their customer ls receiving unacceptable packages and really expect you to want to order again? NEVER! Don't waste your time or money and order from a company who cares what they represent.

Reviews (48)

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Reviews that mention popular keywords

customer service (10) order (20)
Thumbnail of user marilynw19
1 review
1 helpful vote
March 20th, 2016

They say 100% guaranteed just not after 30 days. Your stuck with the 600 tablets if you cant decide if the pills are helping you or not. Not to mention $55. Or more. Dont bother with customer service they are all robotic and have the same reply. Almost like a script. My complaint e mail was answered by customer service/amateur magician/ sky diver/health enthusiast, vitamin shoppee representative. That was how the email was signed. The truth.
I will never shop there again.

Thumbnail of user henryt42
5 reviews
3 helpful votes
April 8th, 2017

Received my order a little faster than I expected. One item I wanted was not availalble and they replaced it with something that was a slightly higher value, so I can't complain. Will order again.

Service
Value
Shipping
Quality

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About the business

The Vitamin Shoppe is your go-to for all of your health and wellness needs. Over 700+ stores nationwide and online!

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