• Vitamin Rocket

Vitamin Rocket

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Overview

Vitamin Rocket has a rating of 1.19 stars from 43 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Vitamin Rocket most frequently mention customer service, credit card, and business days problems. Vitamin Rocket ranks 572nd among Vitamins & Supplements sites.

  • Service
    7
  • Value
    5
  • Shipping
    6
  • Returns
    3
  • Quality
    3
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They cancelled my order because they claimed their website was having a glitch and gave me too low a price.
  • I work in customer service, so I do try to be understanding, but it is not ok for company's such as this to even exist.
How would you rate Vitamin Rocket?
Top Positive Review

“No Reponse”

Renee L.
6/10/21

I placed an order mid May for $60. I have sent two emails requesting an update on my order. No response has been received. The website claims that it is currently down. Do not order from them. Renee in Ohio

Top Critical Review

“SCAM Website! Stay away”

Earl T.
8/11/20

The fact that this site has been up and running for years is INSANE! THIS IS A SCAM! I repeat it is a SCAM... DO NOT EVEN TAKE THE CHANCE BC YOU WILL NOT RECEIVE YOUR PRODUCT & THEY WILL STEAL YOUR MONEY$$$! Then they have an useless Phone number that doesn't connect to anyone, EVER! STAY AWAY from this place! $50 gone and I have reported them; however, they are somehow the site is still "running". Stay away from these scammers!

Reviews (43)

Rating

Timeframe

Other

Reviews that mention popular keywords

order (19) customer service (6)
Thumbnail of user earlt56
1 review
9 helpful votes
August 11th, 2020

The fact that this site has been up and running for years is INSANE! THIS IS A SCAM! I repeat it is a SCAM... DO NOT EVEN TAKE THE CHANCE BC YOU WILL NOT RECEIVE YOUR PRODUCT & THEY WILL STEAL YOUR MONEY$$$! Then they have an useless Phone number that doesn't connect to anyone, EVER! STAY AWAY from this place! $50 gone and I have reported them; however, they are somehow the site is still "running". Stay away from these scammers!

Thumbnail of user ab606
1 review
11 helpful votes
February 28th, 2020

Amanda's response to my question about charging upon shipment of a back-ordered product.

"No we are like every retailer out there including Amazon, Walmart and EVERY company that charges credit, when you purchase the money has to be taken.
That is how it has been since the beginning of Credit card history."

Amanda Lewandowski
Vitamin Rocket Support Team
VitaminRocket.com

"Blessed are the merciful, for they will be shown mercy"

Thumbnail of user jaminf1
1 review
9 helpful votes
July 1st, 2020

Ordered vitamins, was told should go out 2-5 business days. Then said up to 15 business days delayed... its almsot exactly 1 month ago and i don; t even have a shipping notice... worse yet i could have ordered elsewhere ut i waited so long now everyone is out and my ears are horrible without my vitamins... lying thieves. No email returns. No phone calls zero customer service period... nothing

Thumbnail of user ls490
1 review
7 helpful votes
September 2nd, 2020

This company sold me items they did not have in stock. Tried calling the customer service line, sales line, you can never reach a person. Ended up sending an email and filing a paypal dispute the same day because I was worried like others that this was just a scam. Jason, so pleasant as he is, offered a refund and when I accepted told me that now my refund would take 2 weeks because I filed a dispute with paypal. So they ignore paypal until paypal sends your money back as retaliation. This business should not be allowed to exist and paypal and credit cards vendors should cancel their services.

Thumbnail of user chaseg36
1 review
6 helpful votes
February 2nd, 2021

Ordered vitamins back in MAY OF 2020 wasn't until FEBRUARY OF 2021 that they shipped and went to my old address. Emailed them to change the address and basically said to deal with it. Would give 0 stars if possible.

Tip for consumers:
DONT

Products used:
None because of the 8 MONTH shipping time

Service
Value
Shipping
Returns
Quality
Thumbnail of user dawnp228
1 review
10 helpful votes
May 6th, 2020

I have never written a review ~ However I purchased 27.00 dollars worth of vitamins... They proceeded to charge my account on April 6th! I still have not received my order... I have called multiple times ~ there is no one answering the phone ~ you are only able to leave a voicemail... I have left several messages and have yet to hear from them... Would love my money back!

Thumbnail of user hilaryh34
1 review
9 helpful votes
October 9th, 2019

Review:

I have been very eager to try this company and the raving customer reviews convinced me to place an order with them! So I was surprised that I had not received any communication after 6 business days about a shipping tracking number. I called the company to speak with someone who could give me more information, only to hear a voice recording stating that they were not taking any customer service calls. Seriously? I called a few different times during normal working hours only to be "greeted" by the same voice recording; 6 business days, no communication, no one to return emails or take my call. I understand that some items may need additional processing time but it's like these people are all out to lunch! Communication would be nice and in this day and age, it's unacceptable to leave a customer hanging like this.

Update: I finally heard from Amanda, who gave a half- assed apology. She said the delay was due to waiting on stocking of one product, which would have been fine if they contacted me to let me know. Meanwhile, they could have at least shipped my other three items. After all that, I had to be direct and persistent to get a tracking number.

Thumbnail of user jims1249
1 review
3 helpful votes
February 2nd, 2021
Verified purchase

Completely dishonest! Ordered four different products 1/15/21 and received an email stating "Your order has launched!" with a tracking order. Checked tracking the next day and the status was pending, label created. Checked back three days later; same status. Checked ten days later; same status. Emailed them 1/25/21 and received a reply from Jason the next day stating the post office lost the shipment. Then on 1/29/21 I received a partial shipment with a label on it which was printed 1/22/21. Three days prior to my email inquiry when Jason said the shipment was lost. Obviously a lie because they would ship a partial shipment when the "shipped it" on 1/15/21.

They could have screwed up and just have been honest. Being dishonest is NOT GOOD BUSINESS!

Tip for consumers:
Buy from a reputable vender instead of this one.

Service
Value
Shipping
Thumbnail of user stevenk
2 reviews
4 helpful votes
December 28th, 2020

This is about my experience with this site over the past 6 weeks or so.
I was searching for a specific vitamin supplement and ended up on the Vitamin Rocket site, because every other site listed this particular product as "out of stock".
I ordered the product from Vitamin Rocket in spite of their bad reviews.
The short version is that Vitamin Rocket (like all of the other sites I checked) was ultimately unable to ship this particular product.
However, I found them to be very responsive and easy to deal with.
All of my email inquiries we answered almost immediately. They also provided me with information from the supplement manufacturer with an estimated shipping date. When that date passed, they offered me the option of waiting longer or cancelling my order. I told them to cancel my order. My order was cancelled and my payment was immediately credited back on my credit card.
Unfortunately, I no longer have proof of purchase, since I discarded this paperwork once the purchase price was credited back to my card.

Service
Thumbnail of user reneel268
1 review
1 helpful vote
June 10th, 2021

I placed an order mid May for $60. I have sent two emails requesting an update on my order. No response has been received. The website claims that it is currently down. Do not order from them.

Renee in Ohio

Thumbnail of user esraa5
1 review
3 helpful votes
May 19th, 2021
Verified purchase

I have ordered in 3 May triphala from your site. Until now I have nor received any email about my order. There is written awaiting fulfilltment on the site about my order. I have paid it but I still did not received it. I have sent you several times email and I have calles you but couldnt reach you! I lost my money! I want my money back!

Service
Value
Shipping
Returns
Quality
Thumbnail of user judyn110
1 review
11 helpful votes
June 1st, 2020

I ORDERed on April 29,2020 and as of June 1,2020 have not heard anything from them nor received my product.

Thumbnail of user jayg320
1 review
6 helpful votes
April 14th, 2020

I ordered vitamins that said in stock. Over a week goes by and nothing has been shipped. I call many times but get no person on phone, get forwarded to voice mail or message saying cannot leave message call back another time.

Thumbnail of user sandran349
1 review
4 helpful votes
November 7th, 2020

They sell items and charge you for them they don't have in stock, never received the items ordered... no one ever answers the so called customer service phone and they respond to emails in an offensive, rude and unprofessional way. This is the most horrible customer service I have ever experience in my entire life. It's a SCAM-STAY AWAY!

Thumbnail of user lw486
1 review
5 helpful votes
November 19th, 2020

I would never deal with this website ever again. They charged my credit card FIVE WEEKS ago and never sent the products that I ordered. I messaged on their website with no response. I called but no one answers. Every once in a while when I emailed, they would just say that they were out of stock. I asked them why doesn't their website show that they're out of stock and of course they say because at the time I placed my order, they were not. If I could rate them less than a one star, I would! What a waste of time! I just found a Young Living Rep and ordered it through her and they were not out of stock!

Thumbnail of user margaretw444
1 review
6 helpful votes
July 5th, 2020

Honestly I'm not even sure if this is a real website or if it's just a scam site set up to take your money. I placed an order on June 14th. The order confirmation email I received said most orders would be delivered within 3-5 days but due to the pandemic some may take 10-14 days for delivery. On day 14, I had still not received a shipping notification so I emailed them to inquire about my order status. Received no response by day 16, so sent another email telling them that if they are unable to fulfill my order I would like a refund. It's now been 21 days since I ordered and I have still received no response. I reached out on their facebook page, because sometimes a company will respond to something public, but they just deleted my comment and still haven't emailed me. As soon as I can file a chargeback, I will. I doubt I'll ever see my order and I'm out over $70. I should have never placed an order from this company. Highly regret it.

Thumbnail of user seanl231
2 reviews
30 helpful votes
September 14th, 2020

My first order was for $77 worth of products but it never got shipped even after four and a half weeks! They did refund my money but imagine how much interest they're making each month on hundreds of thousands of orders. They need to be reported for fraud!

Thumbnail of user bruceh477
1 review
4 helpful votes
March 3rd, 2021

U will not get the product you purchased.
Lost $125.00

No answer customer service no answer sales department

They belong in Jail

Vitamin ROCKET IS A "FAKE COMPANY"!

Buyer BEWARE!'

Working with my bank on a fraudulent CLAIM AGAINST THIS COMPANY!

Tip for consumers:
I should have reviewed this company before I made the purchase

Their ad is perfect you would not expect this from their ad but after reading all the reviews I see numerous others have had their money taken from them
This company belongs in jail

Products used:
YoungLiving White Diffuser Lantern
Lost $125 to this company.
Paid over $30 for expedited shipping
3 weeks have gone buy
Zero contact from this COMPANY
VITAMIN ROCKET

FRAUDULENT COMPANY

Service
Value
Shipping
Returns
Quality
Thumbnail of user debbiew640
1 review
0 helpful votes
July 19th, 2021

I placed an order May 20 for $37.47. Money was taken out of my account and I have not received the order and get ahold of anyone. I contacted the BBB. Debbie W. Vero Beach Florida.

Thumbnail of user chaes3
1 review
0 helpful votes
August 17th, 2021

I ordered two bottles of Cinnamon Bark 3 months ago and paid for that.

As of today I did not receive any item.

I left messages and emails many times but no response.

Again, this company got the money from me and did not send items to me.

Thumbnail of user el103
e l.
1 review
11 helpful votes
March 19th, 2020

Don't give them your order unless you are totally desperate and can wait and unknown period of days before the order might ship. They expect you to be patient up to 30+ days while they order your product to be drop-shipped to you. They do not send you a notice if the product is not available to be shipped right away. You essentially have no idea what is going on with your order once it gets submitted to them and they happen to be able to ship right away. There are way better solutions out there to get what you need - where you can have some expectations.

Thumbnail of user kenn99
1 review
11 helpful votes
March 18th, 2020

There's no better way to say it they Suck! They have had my order for 3 months, not one time did they initiate contact to give me an update I can only hope they return my money. 0 stars

Thumbnail of user shirleyc596
1 review
4 helpful votes
February 26th, 2021

I have not received product and emails are rude. Took money and no product. Zero stars for this website.

Tip for consumers:
Do not use. Rude customer service and no product but they took the money from account

Products used:
Vitamins

Service
Shipping
Thumbnail of user henricusv1
1 review
4 helpful votes
November 16th, 2020

Definitely stay away from this site. Ordered vitamins and never got a confirmation anything was send. When writing to the support desk of Vitamin Rocket I never received a response, the however took payment right away.
Make sure when ordering vitamins not to use this company!

Thumbnail of user hl92
2 reviews
4 helpful votes
September 11th, 2020

This is a scam website! Phone is useless. The website is just a good looking skeleton. No order status. Do not order from Vitamin Rocket!

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