Vitacost

Can't log in, stopped trying for a few years. Tried again. They don't care. They do nothing. And their delivery provider leaves impossibly heavy delivery in mailroom at top of steep stairs, repeatedly, instead of to apt door in spite of clear instructions given by me to them. Think Vitacost would try to accommodate me on THAT if they can't even service problems with their website?

Spent two hrs putting items that showed up on website, it went trough and I even got charged. I received an email for delivery date and tracking. After few days Vitacost I for me trough email that 19 items out of 20 is out of stock. Huh?
They sending me only a can of coconut creamer for now.
I had plans to bake and cook for the weekend. They ruined my plan.
Vitacost if you don't have the stuff why you put it on website and why you allow people to waste their time. Are you going out of business?

I am extremely disappointed with the services provided by Vitacost Not only was their customer service unreachable, but the phone number listed on the PayPal transaction was working only for new orders option. This made it incredibly difficult for me to address the issues I was facing (never receivedthe order) I hope the company takes steps to improve its accessibility and customer support in the future.

I signed up for autoship; first one went fine. Then, nothing. Tried to check my account, it just keeps changing the date of when the order "shipped", but still not received. Customer service (their little chatbox) couldn't "help" me locate the order. Guessing they just don't want to ship it because they want to raise the price; they could just tell me and I might have been agreeable. Now I'll just never order from them again.

I received my order with 2 missing items.
Called customer service and was told that they will reorder the items.
After almost a month a new package was delivered from Vitacost with an item that I've never ordered, and I am not familiar with.
What a disappointment of a company.
Such a waste of time and aggravation. I will never work with them again.

They cancelled one item from our order that turned out to be out of stock. However, they did not credit the full amount of the charge back, for no obvious reason. I communicated a number of times by email and attempted to call unsuccessfully, and they did nothing.
In addition, one item was shipped in a bag with no cushioning and it arrived totally smashed, while two other items were left off the shipment entirely with no explanation and no credit. STAY AWAY!

The shipping company, Veho, Vitacost uses is incompetent. Cannot make deliveries during regular business hours. Veho customer service contact is by text message only. Veho still has my items after the first delivery attempt 5 business days ago.

I have been a customer at Vita Cost for years. Since the transition to Kroeger customer service has gone down in standards. I have spent the entire day asking for manager and supervisors to resolve my problem with their customer order taker over the phone. The customer rep. By the name of Cynthia and Malik and another male who I did not get his name has really crossed the line. Rude and hanging up the phone each time. They took my order, and I never received any confirmation. They took my credit card, and they can't find my order. Cynthia was being very rude and start letting me how much she is educated and way out of line has nothing to do with her customer service in finding my order. She started screaming at me behaving very unprofessional on the phone. She still can't locate my order. I am not sure why they can't find my order if they complete my order and take my full credit card information over the phone. But no trace of me placing an order. I spend the entire day seeking a supervisor and yet I can't get in touch with a supervisor. They keep giving me the run around and keep sending me back to the order line. Horrible customer service. Dreadful. I would like the CEO of Kroger Rodney McMullen to investigate as to why this poor customer service which I never had before.

I cannot begin to describe my hatred for vita cost. I was a loyal customer for many years, but now whenever I open their site, i immediately regret it. They have ZERO customer service, they require a phone number in order to make a purchase, and they make absolutely everything more difficult than it needs to be. Do yourself a favor and shop literally anywhere else.

I've bought here for years.
Not many issues with the products or shipping.
Now they get one star because I checked all the right boxes in my email preferences MONTHS AGO and they were to send me ZERO emails except for the CRUCIAL ones relating directly to my account.
Now I am getting requests for surveys thanks to their disrespect. I am no longer a customer.

I placed an order in November for nine products. After 2 weeks and no product or information, I checked on the tracking number and found out that the shipment was damaged and undeliverable I went to the company's website and was able to reorder replacements. I got a notice 5 days ago that my order was delivered but it was not. Again upon following the tracking number I found out the order shipped from their company went to several locations in Las Vegas and then went back to their company it was never delivered to me. I sent multiple emails and got no response. Today finally I tried calling and it was useless after over 20 minutes on the phone the agent could neither tell me the status of the order, or what happened. I asked to speak to a supervisor he put me on hold for 7 minutes and then came back and said the supervisor was not available. Then I asked for a refund because my items had not been delivered and he refused, and said someone will investigate it and get back to me. However I already had multiple emails with no response so I have no faith. My credit card has been charged and they will not refund for items they did not deliver beware

Let the buyer beware. Scrutinize their products closely. For over a decade I bought most of my high lignan flaxseed oil from them. Their price was the best and their quality acceptable. The offer disappeared for awhile. Now it's back at the same price. I bought it but noticed a considerable drop-off in quality when I consumed it. Then I looked more closely. Now they label it as "flax oil" and they're mixing with sunflower oil and powdered lignan. I could get my money back probably, but I destroyed the box and shredded the bill because I trusted them. I just donated it. For free it's all right, but I don't want it. WATCH OUT FOR THEM

I've been a loyal customer of Vitacost for years, but I will no longer be purchasing from them. I stocked up on some supplements during a sale, and it backfired on me. I opened a Vitacost brand container, and the bottle was empty except for the cotton and silica gel packet. (I made a video while opening the bottle as it felt suspiciously light when I pulled it from my stash.) Vitacost won't do anything about it because my order was over 60 days old. Very disappointing.

I wrote the company an email asking for non-plastic packaging for two glass bottles of sunflower oil. What I got was enough plastic to make a pair of arm floaties, thanks to two big squares of double-ply foam. I have purchased this product before and it was wrapped very well in paper and cardboard. Not only can sustainable packaging do the trick, but it must. On top of everything, although the bottles said refrigerate after opening, they were both sent with large cold packs. This kind of overkill, ecologically speaking, kills.

Be ALERTED: Vitacost has CHANGED.
I have been a very satisfied, regular Vitacost customer for 15 years. Vitacost provided excellent customer service and product satisfaction. Not now. I have tried numberous times to contact get in contact with customer service to return an unopened item and I get no response, and I am out $92. I've put many of my friends onto Vitacost, and I am stopping completely from order from Vitacost and alerting my friends. QUESTION: How can a Vitacost customer get Customer Service's attention and a get a response?

I was told a refund would not be issued because they are not accepting returns. The product All Max Leucine powder does not dissolve in water. I met their terms (purchase in US and request within 60 days of purchase) and yet they deny my request. According to their website, a refund was issued
And when I followed up one week later, I was informed of their decision. Nowhere on their website does it say "all sales final" or "we reserve the right to reject requests for refunds". They can choose to take items back but to refuse a refund of less than $60 is pathetic and bad business practice.

They really have gone downhill. Use to ship items secured in boxes with wrap. Last two times I have ordered the product's have come in just a bag and both times the glass vitamin bottles have broken. I tried to file for a return in the account never ever did they contact me back. I had to contact my bank to get a refund. What a joke. Unsubscribed from ever getting spam from this company again oh and yeah never EVER purchasing from again. Look elsewhere.

Talked to three different reps, even a "supervisor" - ALL, said "there is nothing we can do" and "we don't understand why this is happening" and "we are dealing with a number of these". Well - this happened to me TWICE. 9/22 and 1/23...so how is this not a thing? Then - they give me the number to Kroger, and tell me that they will just send me back to Vitacost. Cool, great - customer NO service. Thanks for wasting my time and apparently you don't want my $$$.

I've been buying with them for a number of years. Now my account is gone. Customer service just says sorry, they can't find any account on me and I have to create a new one. Customer service rep said they spoke to a "supervisor" and said they said "you need to create an account because you haven't in the past that's why we don't see you in the system. Completely incorrect. I've always logged into my account and reordered off my history. Terrible customer service and supervisor. Lost a customer.

I used to buy from Vitacost, all the time.

No, this is NOT about any specific purchase from Vitacost.

Buyer beware of Vitacost customer NO-SERVICE!
Vitacost is not what it used to be!

For many YEARS Vitacost was great.

However, about 5 years ago they decided to collect VAT, or value-added tax. This meant that, from that day on, instead of paying $100 for $100 worth of merchandise, I had to start paying up to $130 ---- for $100 worth of merchandise.

Then, to make all Vitacost prices even less competitive, about one year ago Vitacost also decided to hold on to VAT monies, which meant that, whenever I ordered from Vitacost, then, instead of paying $130 for $100 worth of merchandise, that $100 worth of merchandise started costing me $160 per order.

During the the last two times I have ordered from Vitacost, each of those times it cost me $160 to order $100 worth of merchandise.

Why? Because first, as a customer, I paid $130 through vitacost.com, for $100 worth of merchandise.
Then, upon delivery, I also paid $30 VAT money to my local Post Office. Why? Because on my parcel, Vitacost said nothing at all to anybody that I already paid them the $30 VAT money.

When I called Vitacost, their customer no-service did not sound surprised at all. Further, they never apologized either. Further, they never did anything at all for me to correct the situation. When I called Vitacost customer no-service, yes, my phone calls were answered, yes, I was transferred to International customer no-service, yes, I was asked for proof of payment, yes I did send them the proofs they wanted.

However, they did not actually do anything for me. No, they never sent me any of my $30 refunds. And no, I have never received my $30 refunds from Vitacost or anyone. And no, Vitacost never contacted me. And this already happened TWO times in a row. What a serious lack of customer service they have!

Therefore, what would you do, if you were in my shoes? For starters, I unsubscribed from all Vitacost emails, and, yeah, these days I never EVER purchase anything from Vitacost.

Buyer, look elsewhere!

Buyer beware!

Buyer, look before you leap!

Vitacost is no longer great!

FYI, this is NOT about any specific purchase from Vitacost. This is just a short description of how buyers like me are scammed, day after day, every day, if you order from Vitacost, and if you order from outside the country.

They sent broth boxes that looked like they ok at first. I left them in the plastic bags just in case they leaked. A few weeks later I went to use the broth and the boxes looked like they exploded and leaked all over my pantry. They credited me the 2 boxes but I asked them to replace the drawers in my pantry that had warped. I took pictures and also gave them a picture of the replacement costs of the drawers (under 125 each). They kept telling me they were evaluating it. Then they ignored me for over a year. I will buy somewhere else.

I got an email from Vitacost saying the box had been delivered. Turns out that delivery was a shipment FedEx sent back to them because of a poor quality box. I finally did a chat and the agent told me the shipment wouldn't have been sent if I had not made this inquiry. They charged me and had no intention of giving me my products. Vitacost sure has gone downhill.

I have been a loyal Vitacost customer for at least 15 years. Today was the final straw -- I received an order with two liquid items (coconut milk) completely demolished, soaking the package and destroying everything else in the order. After spending an hour cleaning up this mess, I tossed everything that was destroyed out and contacted Vitacost for a whopping refund of $5.00. Get this: no picture, no refund. I explained to the customer service person that everything was in the dumpster, and she said 'no photo, no refund.' My response was: after spending thousands of dollars with your company, you want me to go to the dumpster to take a photo?' No thanks. I'll never order anything from them again. I hope this review steers any potential customers away from this company. They do not value their loyal customers.