Visualsoft

Leigh from Triage and Telephony Support team at Visualsoft, has dealt with our queries smoothly and efficiently. He has gone above and beyond, to help us keep our website up to date. We look forward to growing our website, over the up coming months with the help from Leigh. Thank you for making what is a daunting experience, for most independent retailers, become manageable and enjoyable.

We have been a customer of Visualsoft for a number of years and find the IT support to be helpful, informative and responsive. They are supportive to explain technical issues to the non-technical but will equally undertake aesthetic changes to website design without fuss which is what Ben from the FED Implementations Team did recently for our recent new website where we had a change of heart with regard to colours.

Ben from the FED Implementations Team was really quick to help me with my query and had it sorted straight away. Really pleased overall!

New feature was added to the website swiftly and with great communication by Ben from the FED Implementations Team. Top class service.

Ben dealt with my request super quickly (far quicker than I was expecting)... He was polite, friendly and efficient. Thank you!

We had an idea for our website, where the product would follow the customer as they scrolled down the website. We asked the VS support team if this idea was a possibility and Ben from the FED Implementations Team gave us a few ideas of his own to help us. VS have now implemented this across many of our products and it looks much better.

Thank you.

Well absolutely fantastic, from submitting the ticket to completion was done in a very short period of time (same day within the hour), I wish I had gone down the support route to start with. Ben from the FED Implementations Team has been absolutely brilliant in resolving my request. A huge thank you Ben.

Friendly, knowledgeable, and incredibly helpful. Leigh made sure he fulfilled my enquiry by talking me through the processes I needed to integrate on my site, step by step. Checking every change as we went along, to make sure there were no errors. He not only solved my tech problem but helped bring a payment solution into fruition. Making everything seem easy. Thank you for curing my headache Leigh!

Leigh Davison from Tech Support at Visualsoft worked on a ticket for me to improve our product page layout. He quickly made the changes we requested and then proactively approached me with further recommendations to improve the pages more. While on the phone to me he made changes in real time so I could easily and quickly see how the page could look.

He was very helpful, proactive and his recommendations have now been implemented onto our pages and they are much better for them. Thanks Leigh!

Ben from the FED Implementations Team was very quick in his response and provided the solution to my web changes efficiently, thank you.

Our site was improved with a regular ticket request taken up by Ben from FED team and rapidly rolled out onto the site.

Ben from the FED Implementations has been a great help to myself since I started my new role. Quick replies with actions taken or step by step information on how to complete the task.

We have been partnered by Visualsoft for over five years and moved to their Shared Success programme in 2019. They are a first rate service provider with excellent designers and a well-developed platform. Our account manager is highly professional and has a great grasp of our business. Similarly the PPC team is delivering outstanding results. If you want a cutting-edge website, Visualsoft gets an unequivocal endorsement.

Would just like to say thank you to Leigh from Triage & Telephony. We had a problem with the site and he was able to find the cause of the issue and come up with a solution in rapid time. Once the main issue was resolved he continued to work on it until a full solution was reached. He also kept in touch via phone to let us know what was happening. Much appreciated Leigh.

Great service from Ben in the FED Implementations Team. Implemented changes quickly, and to a good standard. Friendly and professional in communication

We continue to have a number of issues on the platform but service from Leigh from Triage and Telephony Support team has been excellent, just fingers crossed this continues and goes up the line as he fully understood the issue and spent the actual time to run through it with me correctly.

Thank you

Andrew

Whenever I have an issue on the web or want to introduce something new, Ben from the FED Implementations Team always picks up my tickets really quickly and we resolve my issues in no time. That's great, thank you Ben!

We have been with Visualsoft for many years now. We faced a few challenges recently and Ben from the FED Implementations Team has made this all very straightforward and gone out of his way to ensure the best solution for us everytime. The team as a whole always do their utmost to help in any way they can and we really appreciate all the work they do to support us and out business!

Ben from the FED Implementations Team in your Review sorted two issues in record time - Literally the same day. Normally it takes a while for a ticket to be implemented.
Thank you.

Visualsoft are a really good website platform. It's versatile and once you understand how they operate it works a as good relationship. We're on the shared success platform and that comes with some good benefits like being able to add items from the visual feature store without large extra costs.

We do lots of small tweaks to our site on a regular basis too, and the content page builders are really good and have lots of easy to use features that help us build pages without having to pay for custom development.

We consistently get great support from the support team too, especially Ben and others!
www.corporatetogs.co.uk

Ben from the FED Implementations Team was really helpful in helping me set up iframes! Quick responses and demonstrated & clearly explained how to set it all up which made the process super easy! Thanks for your help Ben :)

After being live now for a few months with our Fantastic new ecommerce website through Visualsoft, I have needed technical guidance and support for various aspects and Ben has always been a massive help, very clear with instructions and advice and very patient. Another top notch service from Visualsoft - Thanks Ben!

Claire Dawson
Welduk Limited

Conor Cooke recently became our eCommerce Strategist and I have noticed an immediate improvement in the service I have received. He is very proactive in contacting me with ideas and nothing is ever too much trouble. I genuinely feel he has our best interests at heart, which is very important for me from a 3rd party provider.