VisionSpecialists.org

I had originally ordered from this site a hard to find pair of glasses. Two weeks after my order I was notified that the frames were no longer available, but they offered a similar model. So I ordered from this site on 06/04/2013. When I received my glasses I wasnt happy with them and followed the instructions on their website for returns. I sent the glasses back per the website priority mail requiring a signature and insured on 06/22/2013. I have attempted to call and have sent 6 emails so far inquiring about my return. A month has passed since I mailed the glasses back. The return was tracked and the package was received and signed for but still no refund. I have not received any responses to my emails either. I would not order from this site ever again.

Personally, the don't deserve any stars but I am forced to give them at least one. First off, I ordered a Bvlgari glasses case because mine broke, back on March 2nd. Around March 20th I realized I hadn't received them yet. I went on to the site for live help, and the chat was offline. So I went to call, it rang multiple times, and went to a voicemail; a voicemail which is barely audible and sounds like someone is echoing in a giant empty room. I left a request for a call back, and a few days later still hadn't gotten anything. I went to the site a few days later, and the chat was still offline, no one was picking up the phone and I left another request. Still no one contacted me. Finally, a MONTH after I ordered, my package arrived, and I had to pay an extra 87 cents to cover shipping because the company miscalculated it! Yes 87 cents is not much, but when you've had horrendous service and now have to deal with owing more money to a company that has no customer service, no way of contacting them, and a completely backwards set up, this is appalling! Bottom line, look everywhere else before resorting to this "company".

They had my frames available when I ordered them, now many days later i had to send them an email asking where my frames are? They send an email back to me saying that there on back order and they sent me an email stating that... Well they never sent an email stating that, so not only are they liars but that have wasted my time getting my glasses!. In this economy I don't recommend doing business with anybody that has over 2 bad reviews. There is too much competition out there to put up with anybody's crap! I give this place a poor rating
And I asure you that im very real!

This guy is a scam he can't even speak english. Also half his stock is fake. You can easly look up the address go there and find out that the store is locked up

I DO NOT recommend this company at all! Anyone that is thinking about using visionspecialists.org should call or email the company first to see what kind of customer service they have. They are non responsive to all phone calls and most emails. This was by far the worst customer service I have ever experienced!

I have had nothing but trouble with this company. I ordered frames in January, my credit card was charged but I never received the product. I tried calling and emailing visionspecialists.org many times with no response. After 2 weeks I called my credit card company and was told to dispute the claim. I then received an email saying They would mail my product if I removed the dispute. I recieved the wrong product 2 weeks after that.
I tired to contact the company again and was told I received what I ordered. Nothing about the order was right. The size, color and style were all wrong. Finally, visionspecialists said to send them back and the would refund me for theframes and my shipping. That was April 1. I returned them that day. It's now may 1st and I haven't gotten a refund or even heard from the company. I have emailed 4 times this past month reguarding the refund and have not had one response. Also, when I go to the website now. There is no record of me ever ordering anything. Good thing I kept all my emails from them and reciepts from shipping so I can dispute this again.
Now I have no frames and I'm out $159.00.