• Virool

Overview

Virool has a rating of 4.64 stars from 33 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Virool most frequently mention customer support. Virool ranks 55th among Marketing sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1
5
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What reviewers want you to know

Positive highlights

  • Customer service and team there always seems to impress us!
  • My son is a musician and he always creates different music videos that he then posts on YouTube.

Critical highlights

  • Awful customer support, if to be more exact there is no support at all.
How would you rate Virool?
Top Positive Review

“Happy with my views”

Darren O.
9/7/19

I own a plumbing business and started doing YouTube videos. Vitriol has given me views and helped me branch out to my local community more. Thank you!

Top Critical Review

“Fraud”

Eugene D.
8/20/18

I don't know who is writing positive reviews, but this company looks like total fraud. I wanted to try out short campaign with 100$ and see how it goes. But support guy in the live chat convinced me to pay 300$ + gave me 150$ bonus. Ok, nice. BUT at the moment I've paid 300$ this guy immediately disappeared from the chat! A little strange strange, don't you say? So you interested in clients ONLY before the pay you? Great attitude. After 24 hours from the start of the campaigns stats were still 0. I mean views, impressions etc. I've wrote several emails to the support but received no answer. After that I've asked for the refund, and still haven't received any answer from them. Awful customer support, if to be more exact there is no support at all. If I don't get any feedback about my refund request in the next few days, I'll make YouTube video with the overview of my Virool experience and share it with whole Internet. Be sure, I'll make that video viral :) I already created screenshots + downloaded invoices (just in case). Hope it doesn't come to that and you'll get my money back.

Reviews (33)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (5) music videos (4) customer support (7)
Thumbnail of user djn4
1 review
1 helpful vote
April 12th, 2017

Virool is cool! It helped me alot in my music video and it has 10k audience now in a span of only 2 weeks. I will definitely add funds to them to became an internet sensation. So people, don't waste your money on other agency, use Virool!

Thumbnail of user cn57
1 review
2 helpful votes
April 12th, 2017

Customer service is nice and well-trained and friendly. He assists me well, and all of my questions are answered. I recommend this to my friends and to all people out there who wants to have a huge amount of audience.

Thumbnail of user willm30
4 reviews
4 helpful votes
December 3rd, 2013

I liked using the website. I used Virool to get more views and YouTube subscribers for my music video. I spent $1000 so far and got 20,000 Virool views and about 30,000 views on YouTube as a result + 1243 new YouTube subscribers. The promotion wasn't cheap, but the people seemed real. Scott from their customer support team helped me out through the process and helped me understand the analytics.

Overall, it's a good tool, but requires some tweaking to make it work right!

Thumbnail of user amyc80
Amy C. – Virool Rep

Will, glad to see your campaign did well - reach out to us if you'd like to hear about some of our latest features and best practices!

Thumbnail of user ashleyf16
1 review
4 helpful votes
January 14th, 2014

I read quite a few reviews of Virool before deciding to spend our company's $15,000 budget on marketing few videos with their platform. Here are some things that I wanted to point out.

Pros:
- The service is legitimate. The company is backed by everyone from creator of Gmail to Lady Gaga's manager. They have been featured in all of the major press, so they are the real deal
- Customer service was good.
- I was able to get a video campaign setup immediately
- It was easy to setup a campaign

Cons:
- There wasn't enough documentation online on how to best use the service for our particular videos (chain of automotive body shops)
- I didn't realize that I could opt out of certain publisher placements until few days after my campaign started running

That's about it.

Thumbnail of user amyc80
Amy C. – Virool Rep

Ashley, thanks for sharing your pros and cons list. It's always helpful to hear about what we are doing well and where we can improve. We have updated our best practices documentation for different categories, so let us know if you are interested in hearing about any specific categories for your future video promotion.

Thumbnail of user kareema3
1 review
7 helpful votes
May 22nd, 2014

I work for VICE, now an infamous creator of documentaries on YouTube. We used Virool for variety of projects, but most notably for our work with Intel, K-Swiss, W Hotels and Levis Jeans. We created a number of small documentaries for these brands and were able to get some exposure to them through our established audience on YouTube and our website.

We then used Virool to target people we believe would respond best to this content. What blew me away about Virool platform was during our promotion, the targeting was automatically adjusted for placements and audience that was best responding to various videos… which in the end meant: higher engagement, more sharing, more buzz and more earned media.

At VICE we are fans of the work that Virool is doing. Keep it up boys!

Thumbnail of user alexanderd21
Virool T. – Virool Rep

Viroolians are HUGE fans of VICE and it's always a pleasure to work with you. Thank you for sharing your experience with our platform and we are looking forward to keep working with you.

Thumbnail of user jamesc164
2 reviews
8 helpful votes
May 14th, 2014

Virool is a great platform for distributing video content, but don't expect it to be a silver bullet. $10 is not going to get you viral and you are probably an idiot for thinking that it would in the first place.

Thumbnail of user amyc80
Amy C. – Virool Rep

James, thanks for sharing!

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From the business

Virool's mission is to inspire people by providing them an extraordinary video advertising experience.

We work with blogs, sites, Facebook apps, mobile apps and video sites, to find the most optimal way to distribute our clients videos. Our goal is to serve the right video in front of the right viewer in a way that encourages sharing and engagement. As such, we have pioneered native video advertising industry and have become a trusted partner among many recognizable publishers including: WordPress, Forbes, Zynga, 9Gag and others.

Today, some of the world's largest brands use Virool to promote their YouTube videos and engage with their potential customers in an effective way. Virool was behind the Most Viral Brand Video of 2013, Kobe vs Messi - The Selfie Shoutout, which has gotten over 137 million views. You can see the case study here: https://www.virool.com/turkish-airlines2.

Business History

Virool began operations in early 2012. Today, Virool employs over 50 people and has operations globally.

Company Representative

Thumbnail of user alexanderd21
Virool T.

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