Virool has a rating of 4.6 stars from 33 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Virool most frequently mention customer support. Virool ranks 87th among Marketing sites.
I own a plumbing business and started doing YouTube videos. Vitriol has given me views and helped me branch out to my local community more. Thank you!
I don't know who is writing positive reviews, but this company looks like total fraud. I wanted to try out short campaign with 100$ and see how it goes. But support guy in the live chat convinced me to pay 300$ + gave me 150$ bonus. Ok, nice. BUT at the moment I've paid 300$ this guy immediately disappeared from the chat! A little strange strange, don't you say? So you interested in clients ONLY before the pay you? Great attitude. After 24 hours from the start of the campaigns stats were still 0. I mean views, impressions etc. I've wrote several emails to the support but received no answer. After that I've asked for the refund, and still haven't received any answer from them. Awful customer support, if to be more exact there is no support at all. If I don't get any feedback about my refund request in the next few days, I'll make YouTube video with the overview of my Virool experience and share it with whole Internet. Be sure, I'll make that video viral :) I already created screenshots + downloaded invoices (just in case). Hope it doesn't come to that and you'll get my money back.
Ok. Here's my honest review of Virool after spending nearly $5k with them.
Pros:
- Great customer support - I was able to chat with an agent on the website, I called the company a few times and all of e-mails were responded to promptly.
- Easy to use platform - it's fairly intuitive all around
- Slick Analytics - you can see how many people shared your video on Facebook and where people are watching the video from
- Transparency - I could see which sites and apps my video appeared on
Cons:
- Targeting can be confusing - when you want to target specific audience, it took me a few tries to figure out which sites were driving the most engagement.
- Reps are new - I know it's a startup, but to some of my questions the reps had trouble finding the best answers. Sometimes, they had to defer to management before coming back to me with a good solution
That's about it. Overall, I think it's a great product and good self-serve tool for video marketers (like myself), but there's still some improvements the company needs to make for me to give them 5*.
Virool's mission is to inspire people by providing them an extraordinary video advertising experience.
We work with blogs, sites, Facebook apps, mobile apps and video sites, to find the most optimal way to distribute our clients videos. Our goal is to serve the right video in front of the right viewer in a way that encourages sharing and engagement. As such, we have pioneered native video advertising industry and have become a trusted partner among many recognizable publishers including: WordPress, Forbes, Zynga, 9Gag and others.
Today, some of the world's largest brands use Virool to promote their YouTube videos and engage with their potential customers in an effective way. Virool was behind the Most Viral Brand Video of 2013, Kobe vs Messi - The Selfie Shoutout, which has gotten over 137 million views. You can see the case study here: https://www.virool.com/turkish-airlines2.
Virool began operations in early 2012. Today, Virool employs over 50 people and has operations globally.
Cullen, thanks for sharing your honest feedback - we appreciate it!