Virgin Mobile

Worst customer service. Don't buy phone online no matter how much instore sales person push you so you can get the activation fee taken off. Ended up hating the ew Google pixel 7 and the pro. Returned by mail. Warehouse lost one phone. Was originally told it would take 3-8 business days to get cleared to pick new phones. Ended up taking over 1 month then the company revewed my partners contract on a phone which was paid off. We decided to switch to telus and If we wouldn't have called that day we would have been refused due to the "new contract". Was told multiple times over recorded calls that we will reviewed a credit of 1024.80 even showed up on the account. Called to confirm atleast 5 times and everything was good. Still ended up getting charged for phones we did not have the following month. Randomly checked my old virgin account to see why the credit has not arrived after the 28 days they said it would. Turns out they upped out bill to 1195.51$. Since we aren't virgin customers we got no notification of that change. Would have been sent to collections and absolutely screwed our credit. The representative still made us pay 100$ even though we were supposed to be credited for the extra phone charges we didn't have and the credits we were supposed to get for tha taxes we paid on the phone. Threatened us to send it to collections. Don't bother with this company. We've made over 25 calls to them from Feb 2023 to end of April 2023. All for their mess ups and no compensation, no proper explanation for losing the phone in the warehouse, as to why he got added on a new contract, why the 1000$ + which was confirmed 5 times was not issued and why it got added as a charge instead and on top of it all they were going to charge a penatly fee for cancelling a conttact we did not authorize them to give. Absolute garbage of a company.