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Virgin Media Ireland has a rating of 1.15 stars from 73 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Virgin Media Ireland most frequently mention customer service, and direct debit problems. Virgin Media Ireland ranks 73rd among Internet Service Provider sites.
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I was quite sceptical about media providers, having had very bad experiences with two major competitors. Virgin was my last resort, and they seemed almost helpful when I contacted them by phone.The 'Self' installation involved a few further calls, but each time I was speaking to someone in minutes, as opposed to circa 40 minutes. My last interaction has just finished, and it was a visit by their engineer Glen Geraghty. I understand that Glen is still under supervision, as his minder Mark called to see how he was getting on. Well, if Glen is representative of the people Virgin are recruiting, then there will only be one provider in a few years. He was so totally committed, explaining everything as he went along, and refusing to leave until he was fully satisfied that we were perfectly happy with everything. If Carlsberg did Media... Indeed!
They have been taking far more from our account after the contract was up than the service is worth. I have been on the phone waiting for literally 4 hours over 3 phone calls to cancel my service and still they have not answered. They just keep putting me in different queues that have no-one responding.
Last time virgin media was horrible
Now after calling and complaining on the phone the internet is actually good
Its kind of annoying that you have to complain to get a good service
At night virgin media becomes horrible
At day its basically as bad
FIX THIS
What you should do is hire more workers or fire your previous workers who are doing the job badly because they are probably sleeping on the job
Our internet speed is slow and for a famous guy I know who haves the same broadband he isn't even able to create content
He does this as a living
Think about the people
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Virgin Media provides great value fibre power broadband, television, Home Phone and Mobile Bundles. The home of Ireland's best broadband just got faster!
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