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Virgin Media Ireland has a rating of 1.15 stars from 73 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Virgin Media Ireland most frequently mention customer service, and direct debit problems. Virgin Media Ireland ranks 73rd among Internet Service Provider sites.
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I was quite sceptical about media providers, having had very bad experiences with two major competitors. Virgin was my last resort, and they seemed almost helpful when I contacted them by phone.The 'Self' installation involved a few further calls, but each time I was speaking to someone in minutes, as opposed to circa 40 minutes. My last interaction has just finished, and it was a visit by their engineer Glen Geraghty. I understand that Glen is still under supervision, as his minder Mark called to see how he was getting on. Well, if Glen is representative of the people Virgin are recruiting, then there will only be one provider in a few years. He was so totally committed, explaining everything as he went along, and refusing to leave until he was fully satisfied that we were perfectly happy with everything. If Carlsberg did Media... Indeed!
They have been taking far more from our account after the contract was up than the service is worth. I have been on the phone waiting for literally 4 hours over 3 phone calls to cancel my service and still they have not answered. They just keep putting me in different queues that have no-one responding.
Got my new 360 box 3 months ago. When i try to connect box it says can't retrieve account. I have spent up to an hour & a half per session trying to get through without success. I have WhatsApp them to be told that I'm through to wrong place. To try email service in other section no success there either. I then emailed the complaints section & got email back to say someone would contact me inside 10 days. I'm still waiting. A joke of a company
Read my story and see if you can spot a pattern.
I signed up for a year contract. Only two days later we decided to cancel. However they delivered the TV/broadband equipment to my house a day earlier than expected, so now we're stuck with equipment we don't need. But no problem, we can send them back.
Two days later (after getting a poor deal with Sky) we decided to stick with Virgin. You'd think they'd be eager to have more customers?
I called them to reactivate the account. I gave serial numbers of the equipment we have.
No problem, they said, it's just an office activation - not a new account and no new equipment will be sent out.
* Got an email with a new account number.
* New equipment was sent out the next day.
* The service activation actually never happen and they never informed me.
Broadband was obviously not working so called them three days later.
The office activation didn't work and they didn't understand why.
I gave serial numbers of the equipment we have AGAIN.
No problem, they said AGAIN, it's just an office activation AGAIN - not a new account and no new equipment will be sent out.
* Got an email with a new account number AGAIN.
* New equipment was sent out the next day AGAIN.
* The service activation actually never happen and they never informed me AGAIN.
Still no TV/broadband. Waited a couple of days, so called them back.
The office activation didn't work AGAIN.
As I write this it's 10 days since I first tried to get setup.
Just called the technical support. The office activation didn't work and they didn't understand why AGAIN.
They said they would transfer me to sales team AGAIN - and specifically said that there were Sales people working on a Saturday.
* Got transferred - then got answer machine saying no sales team on a Saturday.
I called back 10 minutes later.
They said they would transfer me to sales team AGAIN - and specifically said AGAIN that there were Sales people working on a Saturday.
* Got transferred - then got answer machine AGAIN saying no sales team on a Saturday.
Their website says that the sales number is open Saturdays.
Tried calling it - got answer machine saying closed on Saturdays.
To sum up:
If they try to fix something and it goes wrong - they won't contact you to tell you. You'll have to figure that out for yourself.
One person won't handle your issues - it will get passed around to several people. So expect to repeat the same issue to many people.
Their support team don't know what the working hours of their sales team are.
During the week, every phone call will require you to wait 30 minutes.
Honestly the hassle I'm getting is not worth the offer they're giving.
I'll give at most two stars only because the people on the phone are nice to talk to.
After two price increases in 2016, +5 euro in Jan 2018. I would expect the support of loyal customers, while here it is vice versa.
"-":
1) Very aggressive price politics
2) Increasing price for previous/old packages (120Mb, e.g.) + making them unavailable for new customers (120Mb, 100Mb, 60Mb are not available now)
3) No packages with lower speed while 99% of users don't need the only 2 broadband pricey packages (240Mb & 360Mb)
E.g. user with standard WIfi or/and 100Mb Ethernet is unlikely able to use more than 100Mb (even technically).
I presume that a lot of users don't really notice/need more than 60Mb (exceptions - who downloads huge files)
[update on Nov-2016]
4) second notification about price increase this year: +5e in Jan'2016, and +2.5e in Nov, 2016 => old title confirmed again => -1 star (3->2)
"+":
Is really fast for those (maybe 1-5%) who really needs 240Mb and 360Mb
I was going to sign up for Virgin mobile and decided to look up reviews of the service as I was mainly concerned with coverage. I'm glad I found these comments as it completely changed my mind.
After few calls to UPC, now Virginmedia, I get this results when measuring internet speed at home:
Measurement 1, by Ookla, which I trust 100%
http://imgur.com/jTcKKe2
Meeasurement 2 by Virginmedia on their page, I dont trust at all:
http://imgur.com/ckAIzo5
So their advertisement should be, our Internet is 140Mbps, not 240Mbps...
Changed details on my bill 3 times in last 12 months over the phone, nothing happened yet.
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Virgin Media provides great value fibre power broadband, television, Home Phone and Mobile Bundles. The home of Ireland's best broadband just got faster!
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