• Vinted UK

Vinted UK

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Overview

Vinted UK has a rating of 1.15 stars from 100 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Vinted UK most frequently mention customer service, buyer protection, and trading standards problems. Vinted UK ranks 63rd among Used Clothing sites.

  • Service
    63
  • Value
    57
  • Shipping
    60
  • Returns
    54
  • Quality
    54
Positive reviews (last 12 months): 2.9%
Positive
1
Neutral
0
Negative
33
53
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Poor customer service they just ignore problems and respond with generic crap and never resolve them.
How would you rate Vinted UK?
Top Positive Review

“Happy buyer and seller”

Temilade O.
10/7/23

Beautiful and quality items at giveaway prices, fast and cheap delivery charges, Sweet shopping experience and a reliable Application for buying and selling

Top Critical Review

“Worst Customer Service Ever!”

isobel b.
3/3/24

Buyers pay a fee but get zero protection from this vile company. They literally side with the seller even if you return an item at your expense. I have received fake Pandora and dirty clothes, returned them, provided proof with photos and tracking but they just release money to the sellers anyway. I've lost over £50 to this scam of a company and they should get closed down immediately! Avoid or you will get stung!

Reviews (100)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (28)
Thumbnail of user ologunjatemilade
1 review
0 helpful votes
October 7th, 2023

Beautiful and quality items at giveaway prices, fast and cheap delivery charges, Sweet shopping experience and a reliable Application for buying and selling

Tip for consumers:
You get quality items at cheaper rate

Products used:
Shoes and clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user naomis202
1 review
0 helpful votes
August 20th, 2022

I have sold lots of items on Vinted and also, bought a few. Other than one item I bought being a lot less desirable than the description (I would have ragged the item) I have been satisfied with the ease of uploading or buying. The range of selling/buying postage options is also a major pro! Very happy to be using this site

Products used:
Clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user marilyng27
7 reviews
9 helpful votes
August 27th, 2018

I was very cautious about buying from Vinted as I had read quite a lot of negative reviews. I think it's because people don't understand how it works. I bought a small priced item at first to test it out, and unfortunately, the seller had already sold the item. The seller to be fair, got back to me really quickly and apologised as they had listed the item on another selling marketplace and it had sold. This can happen a few times. Since then I have purchased about 8-10 items from Vinted without any issues. As with all marketplaces if you are looking for high-end designer goods you should be cautious and be able to ask the seller questions before parting with large sums of money. The onus is on us as the buyer to ask the right questions and to be able to authenticate the goods. Look at the seller ratings first and see how often they are on and the time that they take to respond. I like that about Vinted as it tells you when the Seller was last on the site and how long they take, they also tell you the date the item was available for sale. So if the date was over 3 months old then it may have sold. I have not had any experience as a seller yet, although I have listed an item for sale. So I will see how it goes.

Unfortunately, there are people who want to make other people's lives unpleasant; but I don't think it is fair to blame Vinted for that.

Overall, yes I would recommend Vinted to family and friends. I gave it 5 stars as my experience has been good.

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About the business

Topshop, American Apparel, ASOS... Shop, sell, or swap your clothing, accessories, beauty items, and so much more pre-loved! Save and earn? With Vinted you get amazing bargains and de-clutter your wardrobe!

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