• Vimeo

Vimeo

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Overview

Vimeo has a rating of 2.02 stars from 211 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Vimeo most frequently mention customer service, anti war, and pro account problems. Vimeo ranks 155th among Videos sites.

  • Service
    38
  • Value
    37
  • Shipping
    17
  • Returns
    21
  • Quality
    31
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
13
14
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The main problem is their lack of proper customer service.
How would you rate Vimeo?
Top Positive Review

“Best followers growing”

Ahmed A.
12/24/21

It can be grow your followers here so quick with real people there, also easy and fast to get followers.

Top Critical Review

“Don't ever sign up unless you want to be billed forever”

Van R.
8/31/23

After two 15-minute sessions of trying to unsubscribe or delete account or disable auto-renew, it is clear that Vimeo has made it essentially impossible to do so. All "manage membership" directions lead to an "upgrade membership" page, without any option to actually change anything. The instructions below do not work. The "Chat" just leads to back to the Upgrade page (image attached). Their promise to send you an annual notification to renew is a LIE. This is a scumball operation

Reviews (211)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (18)
Thumbnail of user lukehrjohnson
1 review
0 helpful votes
October 14th, 2023
Verified purchase

Vimeo customer service is awful. Not on a personal basis, they're polite but in terms of action in resolving any issues - utter joke. I asked to raise a complaint and the request was ignored. My business has been affected by a bug which has prevented us from uploading any videos to our clients. We've now been 3 weeks without service with no end in sight!

Tip for consumers:
Service advisors are polite. The main purpose to Vimeo is hosting videos for our business. They have a bug which hasn't allowed us to be able to host videos. We raised this over 3 weeks ago and haven't had a single update, solution or workaround. Completely destroyed our trust in them.

Products used:
vimeo video hosting

Thumbnail of user billb2073
1 review
0 helpful votes
April 17th, 2023

Their support is some of the worst I've ever seen. You email them and they just won't get back to you. Send multiple emails, and someone will write back, but not solve your problem. And this is for extremely simple things to solve: the video wasn't showing up on my website because it said "Vimeo refused to connect."

That's something that should be resolved in a day, not 8 days counting, 7 emails later, and still nobody has gotten back to me.

Products used:
vimeo

Service
Value
Shipping
Returns
Quality
Thumbnail of user vnremsen
1 review
0 helpful votes
August 31st, 2023

After two 15-minute sessions of trying to unsubscribe or delete account or disable auto-renew, it is clear that Vimeo has made it essentially impossible to do so. All "manage membership" directions lead to an "upgrade membership" page, without any option to actually change anything. The instructions below do not work. The "Chat" just leads to back to the Upgrade page (image attached). Their promise to send you an annual notification to renew is a LIE. This is a scumball operation

Service
Value
Thumbnail of user poinak
1 review
0 helpful votes
September 25th, 2023

Tried to unsubscribe from Vimeo. IMPOSSIBLE. Don't want their service whatsoever, but trey won't unsubscribe. Following the steps suggested brings me to a loop where they require me go rounds answering the same answers over and over and over again with no option to unsubscribe.
Too bad I can't give them minus 10 STARS.

Thumbnail of user vs21
18 reviews
23 helpful votes
March 17th, 2022

Worst customer response time possible -- they will get back to me WEEKS LATER to say they know there's been a long delay and they hope my questions have been answered. They don't even bother to answer the questions. In addition to this, they charge me almost twice as much as the site clearly indicates I should be paying -- and I can't reach them so there is no way to clarify. I could not trust Vimeo less. I would just look for another provider. I need to do the same.

Service
Value
Quality
Thumbnail of user james.rose.g
1 review
0 helpful votes
August 16th, 2023
Verified purchase

The whole UI has been falling apart for the past 2 years since they decided to make changes to the advanced editing page, I get it they want it to be used by people without video experience but guess what. Most vimeo users are not new to video. We want the advanced page. Constantly trying to "simplify" has just made the UI totally unusable. Hate every single aspect of it and there is no redeeming quality whatsoever. If I didn't have years worth of work on there I would definitely not be continuing to use it. For several hundred dollars a year there is absolutely no value. Any new user I would suggest stay away from this platform.

Service
Value
Quality
Thumbnail of user monica
1 review
0 helpful votes
June 20th, 2023

I have had nothing but issues with Vimeo. The main problem is their lack of proper customer service. You simply can not contact them to help you, you must email them. When they finally reply they are of usually no help. Every time I try to download a video I get an error saying I need to upgrade as I've used up all the room that I pay for. Problem is I have not downloaded anything and I have the biggest option available so I can not upgrade even if I wanted to. It has been a month now and I am still emailing them about the same issue with no actual help in the replies. RUN! I suspect any other service would be better.

Tip for consumers:
I would enjoy the service just fine if I were able to actually speak with someone to get my problem resolved but instead they drag it out for weeks even months.

Products used:
Video downloads & membership

Thumbnail of user jamesw6074
1 review
0 helpful votes
September 19th, 2023

We stop using Vimeo months ago… They hit my account without my permission… They refused to contact me… they are impossible to contact… no live person to talk too… Why would a billion dollar company refuse to reimburse $900 to a struggling Ministry… It sad and unprofessional…I will not recommend this company to anyone…

Tip for consumers:
They are totally unprofessional!!!

Products used:
Video streaming services

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelz915
1 review
7 helpful votes
January 5th, 2022

I signed up for their 30 day trial and canceled well before deadline. They charged me anyways for $240 a day before the trial was to end. There is no way to communicate with them unless you are in their upper tier of subscriber and who knows if that is true?. And how can they get away with this discriminatory practice? I can't believe they are still aloud to run a scam operation.
Postscript: They did refund my money after I threatened to post reviews like this or it may have been my bank that hassled them, not sure which.

Service
Thumbnail of user keithm1051
1 review
1 helpful vote
June 12th, 2022

I am a VIMEO premium member and have been for over 2 years now.
I have never had such poor service from a company ever.
I have had 3 major problems and never once have they addressed
My problems. This is the worst company ever, looking to leave them this week.
When you try to get help, you get this link with three options, none of which apply to anything.

Thumbnail of user bobbya21
21 reviews
78 helpful votes
February 25th, 2023

I advise all to stay away from this lava filled cesspit of a video site, it contains demonic possessed users of all types and personalities, not to mention stiff necked staff that could care less of your opinion for that matter.

Service
Value
Quality
Thumbnail of user allandsinger
1 review
0 helpful votes
July 26th, 2023

Emailed many times to no avail.
Finally they cancelled a subscription which we never ordered and never used.

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user janetf916
1 review
4 helpful votes
April 21st, 2022

I signed up for a free month in order to watch a live stream of my grandson's recital. I soon discovered that I would be charged $900 for a year subscription. I stupidly had given them a charge card number. I attempted for several days to cancel this subscription and I never got a confirmation that it was cancelled. I am still listed as a member with a charge to be made in a month of $900. Working with my bank to stop this charge.

Thumbnail of user dianelysc1
1 review
18 helpful votes
May 28th, 2020

I canceled my Vimeo account. The reason is that they charged me much more money than agreed. I subscribed for 20 dollars a month and without warning, they raised the price and charged me in one fell swoop 599 dollars. The site has all kinds of obstacles so that customers can not contact to claim. I would not recommend it because you will be alone without customer service, even when they seem to be very close.

Unhappy
Dianelys Cruz

Thumbnail of user larryj480
3 reviews
8 helpful votes
January 5th, 2022
Verified purchase

Your support is rude and unprofessional. You charge a ridiculous amount and do not offer better support or easy-to-find support. Your people are condescending and need to grow up. With so many options today, you are a small choice for hosting videos. You are one company I will be happy to be clear of, and we will be removing the other 4 Pro accounts we have as well. You should have treated our CEO with respect, but you didn't, and he has decided to cancel you. Maybe one of the worst companies for customer support I have dealt with in my 22 years in business. AVOID AT ALL COSTS!

Tip for consumers:
Just don't use them at all. YouTube and many other choices are cheaper and better support.

Products used:
VIDEO PRO ACO$#*!

Service
Value
Shipping
Returns
Quality
Thumbnail of user marks5702
1 review
2 helpful votes
December 11th, 2022

Pages inside your account will disappear. You will get error messages and never get to the pages you need to.
Support takes 100 years to respond to help requests. When they reply, they play games and pretend like they do not understand your issue. They have no ability to check or fix our account at their end when things break.
They will waist your time and destroy your business.
I hope they go out of business soon.

Thumbnail of user rict33
1 review
7 helpful votes
August 2nd, 2021

Locked my content without warning once i quit paying. Paid the extortion to renew and basic functions no longer work(upload from resolve, aspect ratio broken/stretched on files that look fine in vlc/QT player/all other players. It is quickly loosing its appeal over youtube. I hope the investors are happy when everyone quits paying for this crap in the next 6 months.

Thumbnail of user primarycareauto
1 review
0 helpful votes
May 15th, 2023

Vimeo is not good for streaming. When you finally get it to stream you can not leave the window. If you do the voice breaks up making it useless to hear anything.

Thumbnail of user roberts2705
1 review
17 helpful votes
January 25th, 2020

Why can't i get any help? I'm a paying customer who has been emailing and asking for Tech Support since 1/17! My profile page and VOD film pages are a mess! Buttons are not functioning and one of them actually revealed pages of code and not the videos it should have. Support staff just keeps issuing me more tickets saying Tech Support will update me--for over a week, now!?! I have posted my problems on their FB, Twitter & LinkedIn pages, over and over, and still nothing! And, I have an expensive Pro account! This company just does not care about their paying customers.

Thumbnail of user queena22
1 review
3 helpful votes
April 17th, 2022

I paid $200 for Vimeo... only to be restricted. I can only upload 2 videos a week... and if I want to upload more I have to upgrade to a $50 monthly subscription. I'm going back to YouTube. It's free and YouTube has the bandwidth to reach more followers. With Vimeo, you pray to be restricted. Don't waste your money.

Value
Quality
Thumbnail of user hex4
1 review
7 helpful votes
May 29th, 2021

Vimeo is the worst platform to use based on my own experience.
Their censors revel in a capricious & bias exercise of their policies in ways that's detrimental to any content creator. I would give them no stars, if it was possible.
It's horrible! It's terrible! Please stay far away from them...!

Tip for consumers:
Vimeo is the worst platform to use based on my own experience.
Their censors revel in a capricious & bias exercise of their policies in ways that's detrimental to any content creator. I would give them no stars, if it was possible.
It's horrible!!! It's terrible!!! Please stay far away from them...!!!

Products used:
Vimeo video

Service
Value
Quality
Thumbnail of user adamm465
1 review
22 helpful votes
March 20th, 2020

I paid for 1 year vimeo plus. They deleted my account and did not answer any email. I was making educational videos translating lectures. Beware they are the worst of the worst!

Thumbnail of user stinkyd
1 review
3 helpful votes
January 23rd, 2022

This company is controlled by really bad people that use immoral business practices throughout the entertainment industry. We shouldn't support a company like this.

Thumbnail of user steveh2577
1 review
10 helpful votes
July 27th, 2021

This company is dispicable, They waited until I had a large library up and offered to my customers then told me I had to pay thousands more or they would cut me off in under 2 weeks. Stay as far from them as you can.

Thumbnail of user joshj17
13 reviews
26 helpful votes
August 19th, 2023

This site is always down and its getting worse. The site has been down for over an hour now and I'm still waiting...

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